Title: Hotel Casa Santiago Tulum Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Santiago Tulum Hotel in Tulum with spa services and outdoor pool ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/99918918.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/15cf65c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/c61bbdca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/e6e6ba0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/d6bdfcb5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Santiago Tulum sits near the famous Mayan Ruins, creating a tranquil getaway with its garden setting and welcoming terrace. Travelers can relax by the outdoor pool, book rejuvenating massage services at the spa, and enjoy free WiFi in their rooms. 9.6 Exceptional ## Popular amenities - Spa - Pool - Housekeeping - Laundry - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/ca4d41e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite King with Balcony 10.0 Exceptional 2 reviews ### Highlights Balcony Individually decorated Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Frette Italian bed sheets - 409 sq ft - Sleeps 3 - 1 King Bed ![Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/b92a872c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room, 1 Bedroom, Non Smoking, Terrace ### Highlights Furnished patio Individually decorated Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Frette Italian bed sheets - 409 sq ft - Sleeps 4 - 1 King Bed and 1 Queen Bed ![Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/0d0c366f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed, Terrace ### Highlights Furnished patio Individually decorated Air conditioning Free cots/infant beds Fridge Flat-screen TV Ceiling fan Frette Italian bed sheets - 409 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17460000/17456900/17456830/647b6362_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Tulum Resort & Spa - All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.6 Good 1,005 reviews £197 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Tulum-Hotels-Dreams-Tulum-Resort-Spa.h17456830.Hotel-Information?chkin=2025-10-29&chkout=2025-10-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102050000/102049400/102049375/08ab0ad9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### BESPOKE, member of Small Luxury Hotels Tulum - Pool - Kitchen - Parking included - Free WiFi 9.6 Exceptional 29 reviews £193 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Tulum-Hotels-BESPOKE.h102049375.Hotel-Information?chkin=2025-10-29&chkout=2025-10-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 273 reviews £304 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 39 reviews £52 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2025-11-4&chkout=2025-11-5&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,958 reviews £205 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Private beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20300000/20295700/20295634/4108448d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 159 reviews £370 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,001 reviews £388 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![Room, Oceanfront | Premium bedding, minibar, in-room safe, desk](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 350 reviews £130 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-10-22&chkout=2025-10-23&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![On the beach, white sand, free beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 609 reviews £174 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/8ce720c8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free WiFi £66 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a00af1e4-452d-4f4e-ade1-f4225df3c89f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Casa-Santiago-Tulum.h13310810.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Casa-Santiago-Tulum.h13310810.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20275%2C-87.47512&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GJ0Jdqi3RMyyhqhPU5MYdraNrZU=) Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780 #### What's nearby - Tulum National Park - 6 min drive - 3.1 miles - Tulum Beach - 9 min drive - 4.8 miles - Las Palmas Public Beach - 9 min drive - 4.0 miles - Tulum Mayan Ruins - 10 min drive - 4.4 miles - Playa Paraiso - 10 min drive - 4.4 miles #### Getting around - Tulum Intl. Airport (TQO) - 43 min drive #### Restaurants - ‪Delicia - ‬6 min walk - ‪El Agavero - ‬6 min walk - ‪Guacamole Club - ‬6 min walk - ‪La Taqueria Pinches Tacos Shop - ‬3 min walk - ‪La Consentida - ‬5 min walk ## About this property ### Hotel Casa Santiago Tulum Hotel near Tulum Mayan Ruins You can look forward to a terrace, a garden and laundry facilities at Hotel Casa Santiago Tulum. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool, along with sunloungers - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and express check-out - Beach towels, concierge services and tour/ticket information Room features All guest rooms are individually decorated, and boast comforts, such as premium bedding and furnished patios, in addition to thoughtful touches, such as laptop-compatible safes and air conditioning. Other conveniences in all rooms include: - Frette Italian sheets and Select Comfort beds - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Fridges, art supplies and ceiling fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/62000000/61580000/61573700/61573622/a46d3775.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 288 reviews £94 includes taxes & fees 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=61573622&PinnedHotelID=61573622&HadPinnedHotel=true®ionId=-1&adults=2) ![Cabin, 1 King Bed, Balcony, Sea Facing | 1 bedroom, in-room safe, bed sheets](https://images.trvl-media.com/lodging/49000000/48900000/48890700/48890661/w5998h4000x2y0-50a44851.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Esperanza Hotel Tulum Zona Hotelera - Pool - Spa - Parking included - 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Pool - Kitchen - Washer - Dryer 8.6 Excellent 150 reviews £56 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=111609856&PinnedHotelID=111609856&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio, Multiple Beds, Kitchenette | Living area | Smart TV](https://images.trvl-media.com/lodging/106000000/105140000/105130300/105130261/21407ad7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Noah Tulum Tulum City Center - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=105130261&PinnedHotelID=105130261&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/47000000/46130000/46124100/46124059/28cf595a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valhalla Residence by Biwa Tulum - Pool - Kitchen - Parking included - Free WiFi 9.8 Exceptional 56 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=46124059&PinnedHotelID=46124059&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/a35db413.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zendero Tulum Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 8.6 Excellent 274 reviews £33 includes taxes & fees 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free self parking on site ### Food and drink - Coffee and tea in common areas ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Art supplies - In-room refrigerator - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach towels - Garden - Pool loungers - Terrace ### Spa - Massage - Spa services ### Accessibility - No lift ### More - 1 building - 3 floors - Built in 2015 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Frette Italian sheets - Select Comfort mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Refrigerator ### More - Air conditioning - Ceiling fan - Free local calls - Individual decor - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Renovations and closures This property is closed from 25 November 2023 to 24 November 2025 (dates subject to change). ### Access methods Host will greet you ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by wire transfer and is due within 48 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards, debit cards, mobile payments and cash Mobile payment options include: PayPal Safety features at this property include a fire extinguisher, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Children under 18 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Casa Santiago B&B Tulum Casa Santiago Tulum Casa Santiago Hotel Tulum Hotel Casa Santiago Casa Santiago Tulum Tulum Hotel Casa Santiago Tulum Hotel Hotel Casa Santiago Tulum Tulum Hotel Casa Santiago Tulum Hotel Tulum ## Frequently asked questions ### Does Hotel Casa Santiago Tulum have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Casa Santiago Tulum pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Casa Santiago Tulum? > Self-parking is free at this property. ### What time is check-in at Hotel Casa Santiago Tulum? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Casa Santiago Tulum? > Checkout is at 11 AM. ### Does Hotel Casa Santiago Tulum provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 106 per vehicle applies. ### Where is Hotel Casa Santiago Tulum located? > Located in La Veleta, this hotel is within 1 mile (2 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Casa Santiago Tulum Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 132 8 - Good 24 6 - Okay 3 4 - Poor 3 2 - Terrible 1 ### 9.8/10 Cleanliness ### 9.8/10 Staff & service ### 9.0/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### DAVID 21 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters ##### DAVID ### 10/10 Excellent #### Lucie 28 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super séjour Excellent séjour. Le personnel est adorable. La chambre est spacieuse et grande. L’endroit est calme. Nous recommandons. ##### Lucie Stayed 3 nights in Jan 2023 ### 8/10 Good #### Patricia 5 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks! ##### Patricia ### 2/10 Terrible #### ROSA ISELA 3 Oct 2022 Disliked: Staff & service, property conditions & facilities, room comfort No me fue de ninguna manera porque a ultima hora me cambiaron a otro hotel que supuestamente mejor ##### ROSA ISELA Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### MARIA DEL ROSARIO 21 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gracias Todo exlcente muy bien, si volvería. Martin, enrique y la otra chica muy atentos y amables…Gracias ##### MARIA DEL ROSARIO Stayed 4 nights in Aug 2022 ### 10/10 Excellent #### Dena 21 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay! ##### Dena Stayed 5 nights in Jun 2022 ### 10/10 Excellent #### Melanie 15 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum. ##### Melanie Stayed 3 nights in May 2022 ### 10/10 Excellent #### BELFUG 10 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was so kind and casa santiago is a good option to stay in Tulum center. ##### BELFUG Stayed 1 night in May 2022 ### 10/10 Excellent #### Helle 23 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good atmosphere, great staff We travelled three friends and stayed for 4 days. The place was so nice and beautiful. And peaceful. The staff was also really friendly and helpful with questions and tours and recommendations! They made us coffee every day and made us feel very welcome! I highly recommend this hotel☀️😁 ![](https://a.travel-assets.com/ugc/hotel-reviews/5A8135ED23B4C1422C275A73094FE4740808F7E11642958354914.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C10C9EDF83B47F605A50FD730C713566DC29BD6E1642958350864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helle Stayed 5 nights in Jan 2022 ### 4/10 Poor #### Bhavesh 16 Jan 2022 Liked: Cleanliness Disliked: Staff & service, room comfort #### Not great. We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there. ##### Bhavesh Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Imara M 19 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel. ##### Imara M Stayed 6 nights in Dec 2021 ### 10/10 Excellent #### Adam 19 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam. ##### Adam Stayed 7 nights in Nov 2021 ### 10/10 Excellent #### Nazarita 29 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities el hotel estuvo en mantenimiento y nos pasaron a otro de la misma cadena LITTLE GEMME y estaba muy bonito, las habitaciones estan muy padres, limpias espaciosas y te dan varias cortesias. la alberca esta muy padre, pero definitivamente lo mejor de todo es la atencion. Desde el momento que reserve se comunicaron conmigo via whats app para ver en que mas me podian ayudar o si ocupaba transporte. el concierge super amable y servicial nos hizo reservaciones para club de playa, nos encargo comida, siempre estuvo al pendiente de lo que necesitabamos. SUPER RECOMENDADO ##### Nazarita Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Verified traveller 8 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 7 Jul 2021 ##### Verified traveller Stayed 3 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller 6 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Hotel ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller 17 May 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is so friendly and the property is very clean! We will definitely be back! ##### Verified traveller Stayed 7 nights in May 2021 ### 10/10 Excellent #### Daniel 13 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### GRAN ELECCION Todo excelente salvo la ubicación que no es la mejor. Pero la relación calidad-precio es inmejorable. Con un vehículo uno se puede mover sin problemas a los sitios de interés. Personal muy atento y amable. ##### Daniel Stayed 3 nights in Apr 2021 ### 10/10 Excellent #### Cristina 3 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El lugar esta perfecto, muy comodo y limpio, de precio rasonable. Y Pablo fue un excelente anfitn. Muy amable ##### Cristina Stayed 1 night in May 2021 ### 8/10 Good #### Verified traveller 25 Mar 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working! ##### Verified traveller Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### Verified traveller 16 Feb 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 4 nights in Feb 2021 ### 10/10 Excellent #### Ronald 11 Feb 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly with free breakfast. Rooms were clean and comfortable. ![](https://a.travel-assets.com/ugc/hotel-reviews/1B6B01E3BC27315B8EEEB494F469D5D3CCDDE32F1613008485040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 3 nights in Feb 2021 ### 8/10 Good #### Angelo 24 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Alles gut bis aufs Bett das nicht so komfortabel ist. ##### Angelo Stayed 3 nights in Jan 2021 ### 10/10 Excellent #### Angelo 14 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Alles top. Neues Haus ##### Angelo Stayed 1 night in Jan 2021 ### 8/10 Good #### Rochelle 12 Jan 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great! ##### Rochelle Stayed 4 nights in Jan 2021 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Treehouse, Rooftop, Beach Club & Spa - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information)