Title: Central Park Tulum by Los Amigos Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Central Park Tulum by Los Amigos Hotel in Tulum with 2 outdoor pools and full-service spa ![2 outdoor pools](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/c3cc1eba.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/eb452834.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/626af3b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/6b55647d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/e3e285d5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Central Park Tulum by Los Amigos offers a tranquil escape with lush settings, a relaxing spa, and two outdoor pools. Enjoy Thai massages or reflexology treatments, in-room WiFi, and laundry facilities. The serene atmosphere consistently earns praise from visitors. 8.8 Excellent ## Popular amenities - Spa - Bar - Pool - Gym - Kitchen - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=18287595&PinnedHotelID=18287595&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ![Panoramic Penthouse, 3 Bedrooms, Private Pool | Terrace/patio](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/eddcbd6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Penthouse, 3 Bedrooms, Private Pool ### Highlights Balcony or patio Separate dining area Private pool Free cots/infant beds Kitchen Fridge LED TV Premium bedding - 3606 sq ft - Sleeps 6 - 3 King Beds ![Garden view](https://images.trvl-media.com/lodging/19000000/18290000/18287600/18287595/a2936367.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio, 1 King Bed ### Highlights Balcony or patio Separate dining area Free cots/infant beds Kitchen Fridge LED TV Premium bedding Ceiling fan - 474 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![On the beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,947 reviews £241 includes taxes & fees 28 Sept - 29 Sept [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-9-28&chkout=2025-9-29&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0bb8baf8-5c85-4864-bdcf-41c3702b9a36&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 272 reviews £337 includes taxes & fees 14 Oct - 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Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 347 reviews £150 includes taxes & fees 29 Sept - 30 Sept [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-9-29&chkout=2025-9-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0bb8baf8-5c85-4864-bdcf-41c3702b9a36&top_cur=GBP) Ad ![Garden](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 606 reviews £173 includes taxes & fees 26 Sept - 27 Sept [](https://www.expedia.co.uk/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2025-9-26&chkout=2025-9-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0bb8baf8-5c85-4864-bdcf-41c3702b9a36&top_cur=GBP) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Central-Park-Resort-Spa-Tulum.h18287595.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Central-Park-Resort-Spa-Tulum.h18287595.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20085%2C-87.47003&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ABWVp7o4P1XP_sS9gn0_JixuwnY=) Calle 6 Sur, entre Calle 3 y 4 Sur, Tulum, ROO, 77780 #### What's nearby - Tulum National Park - 5 min drive - 2.9 miles - Tulum Beach - 8 min drive - 4.6 miles - Las Palmas Public Beach - 8 min drive - 3.7 miles - Tulum Mayan Ruins - 9 min drive - 4.2 miles - Playa Paraiso - 10 min drive - 4.2 miles #### Getting around - Tulum Intl. Airport (TQO) - 38 min drive #### Restaurants - ‪El Agavero - ‬7 min walk - ‪Delicia - ‬4 min walk - ‪La Taqueria Pinches Tacos Shop - ‬11 min walk - ‪Raum Gallery - ‬6 min walk - ‪Los Morros Veleta - ‬7 min walk ## About this property ### Central Park Tulum by Los Amigos Hotel near Tulum Mayan Ruins At Central Park Tulum by Los Amigos, you can look forward to a terrace, a garden and laundry facilities. Treat yourself to Ayurvedic treatments, a detox wrap or a hot stone massage at the on-site spa. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks include: - 2 outdoor pools - Free self-parking - A round-trip airport shuttle (surcharge), access to a nearby health club and a front desk safe - Smoke-free property, massage treatment rooms and coffee/tea in reception Room features All guest rooms at Central Park Tulum by Los Amigos offer comforts, such as premium bedding and separate dining areas, as well as amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Balconies or patios, separate dining areas and kitchens ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - 24-hour return airport shuttle (surcharge) - Free self parking on site - Onsite parking includes off-street options ### Food and drink - A bar/lounge - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - 2 outdoor pools - Full-service spa - Gym - Sauna ### Family friendly - 2 outdoor pools - In-room cot - In-room kitchen - In-room microwave - In-room refrigerator - Laundry facilities - Living room - Separate bedroom - Separate in-room dining area - Snack bar/deli ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hot/mineral springs - Hydrotherapy - Manicures/pedicures - Mud bath - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages - Turkish bath ### Accessibility - No lift ### More - 3 floors - 7 buildings - Built in 2016 - Smoke-free property ## Room amenities ### Bedroom - Free cot - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 50-inch LED TV ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Hob - Kitchen - Microwave - Oven - Refrigerator - Separate dining area ### More - Ceiling fan - Iron/ironing board - Living room - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 9:00 AM - 6:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Renovations and closures This property is closed from 28 July 2022 to 27 July 2024 (dates subject to change). ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300.00 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 250 per vehicle (return) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 17 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Central Park Resort Tulum Central Park Tulum Central Park Resort Spa Tulum Central Park Tulum by Los Amigos Hotel Central Park Tulum by Los Amigos Tulum Central Park Tulum by Los Amigos Hotel Tulum ## Frequently asked questions ### Does Central Park Tulum by Los Amigos have a pool? > Yes, this property has 2 outdoor pools. ### Is Central Park Tulum by Los Amigos pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Central Park Tulum by Los Amigos? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Central Park Tulum by Los Amigos? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Central Park Tulum by Los Amigos? > Checkout is at 11 AM. ### Does Central Park Tulum by Los Amigos provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 250 per vehicle applies. ### Where is Central Park Tulum by Los Amigos located? > Located in La Veleta, this spa hotel is 0.9 mi (1.4 km) from Hospital de Tulum and 2.9 mi (4.7 km) from Tulum Beach. Dos Aguas Park and Holistika Art Walk are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Central Park Tulum by Los Amigos Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 139 8 - Good 49 6 - Okay 15 4 - Poor 10 2 - Terrible 8 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.2/10 Amenities ### 9.4/10 Property conditions & facilities ### 10/10 Excellent #### Robert Henry 16 Dec 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication I will be back! Onsite spa & gym top quality, resort is 5 star cleanliness. Everything needed walking distance. Recommend small rental car for full experience in Tulum, most attractions within 15 minute drive. Mopeds and bicycles only for the very brave. Park the car & take the $10 taxi home if you want some drinks (: ##### Robert Henry Stayed 7 nights in Dec 2021 ### 10/10 Excellent #### Cynthia 19 Nov 2021 Liked: Cleanliness, amenities, property conditions & facilities The Penthouse does NOT disappoint! The entire space was beautiful, 3 story gym, Thai restaurant and ambiance was great, the grounds were well kept. There is no elevator, so pack light. The roads in the area are not paved, without street lights, don’t recommend being off grounds after dark. Need a cab to get to the beach, about 15 minute ride $24 dollars each way. About 1.5hrs from the airport. ##### Cynthia Stayed 4 nights in Nov 2021 ### 10/10 Excellent #### Angel 4 Nov 2021 Liked: Amenities, property conditions & facilities, communication Good service ##### Angel Stayed 5 nights in Oct 2021 ### 10/10 Excellent #### ELIZABETH, lawrenceville 20 Oct 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication el gym y el spa ##### ELIZABETH Stayed 4 nights in Oct 2021 ### 10/10 Excellent #### Sabrina del carmen 10 Sept 2021 Liked: Amenities, property conditions & facilities, communication ##### Sabrina del carmen Stayed 3 nights in Sep 2021 ### 10/10 Excellent #### Jorge 28 Aug 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication This Resort was amazing! Definitely will go back and stay at this place again. Close to the Tulum ruins and local markets, restaurants and bike rentals. Only thing is rent a car or get on a colectivo because taxis are way over priced even with the front desk trying to help you out for service. ##### Jorge Stayed 7 nights in Aug 2021 ### 4/10 Poor #### Verified traveller 15 Aug 2021 Liked: Cleanliness, property conditions & facilities Overall, this was a decent hotel. The gym is probably the main draw as it is pretty impressive. However, even with very few guests there, because they only have 2 treadmills, it wasn't easy to get to use it. The pool is mainly decorative, and basically nobody uses it as it's very shallow and narrow. So if you like hanging out by the pool this is not the place for you. The main problem I had with my stay was that I accidentally booked the wrong date on the hotel (I had a overnight flight so that threw me off). I booked 2 weeks ahead of time and contacted both the hotel and Expedia the very next day. I had also booked the penthouse suite. If I had accidentally booked a studio, I might not have cared that much. After hours of talking to Expedia and the hotel, they basically both told me they were not going to do anything for me and it was my mistake and I'd have to eat the cost. I told them I was willing to change dates, get credit. Anything so I didn't lose the 280 dollars I spent for a penthouse suite I wasn't going to be there to use. In conclusion, this is a small brand hotel that doesn't really care about customer service and if they won't do anything about my mistaken booking, I don't feel they would be very accommodating about anything else. In general, I'd avoid this place and also avoid booking anything with expedia as their customer support after you make a booking is basically non-existent. ##### Verified traveller Stayed 3 nights in Aug 2021 ### 2/10 Terrible #### Sandra 10 Aug 2021 ##### Sandra Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### mark 5 Aug 2021 Liked: Cleanliness, room comfort, communication #### Cute diamond in the rough Very good place for the price. Dirt road to get there, but once there it is very nice. The ocean side bohemian-chic area is a short drive away. ##### mark Stayed 1 night in Aug 2021 ### 6/10 Okay #### Verified traveller 2 Aug 2021 Disliked: Cleanliness, property conditions & facilities, communication Broken door lock. Blood on sheets. Frequent power issues. Construction every morning, impossible to sleep and noisy above. left hotel early and lost money booked another place. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 8/10 Good #### Montae Londale 26 Jul 2021 ##### Montae Londale Stayed 4 nights in Jul 2021 ### 4/10 Poor #### Verified traveller 22 Jul 2021 Liked: Property conditions & facilities Disliked: Amenities The property looked nice and seemed to have a nice pool, which we didn't use. However, it was an open pool area with no shade at all. The room was relatively clean, but had deep black scratches all over the white nightstands. In addition, the garbage in the kitchen was left completely full when we checked in. The worst part about the room was the shower. It had very low pressure and it would take a very long time to get it to hot. The water was also very difficult to adjust and we had to keep playing with the temperature as it just kept going from cold to very hot - it was challenging to find the middle point. On the 2nd day of our trip, the electricity completely went out and we had no air conditioner on a very hot and humid day. Additionally, the water pressure was non-existent, the water was barely trickling and in the middle of my shower, the water completely stopped and I couldn't even finish the shower. The management told us it would take 30 min to restore electricity, but it actually took about 5 hours. Finally, the only restaurant and bar they had in the hotel, wouldn't open until 3 pm, which was very inconvenient. Very disappointed with this hotel, as well as the experience. ##### Verified traveller Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 20 Jul 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication I loved this resort !! The staff was so kind and friendly, and the cleanliness of the resort was awesome. The only thing that was not so great was the pressure of the water from the shower and how the temperature of the shower would go from really hot to cold. The gym was phenomenal and so is the juice bar. The restaurant on site is so delicious (Thai food) I couldn’t get enough of it. They clean the pool and resort daily so swimming in the pool was enjoyable. I will definitely book here again in the future. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller 14 Jul 2021 Disliked: Amenities, property conditions & facilities, communication Poor communication, poor service, property management not accommodating. No hot water, maintenance issues. Expedia Customer Service not helpful at all. Expedia has ignored my responses. Expedia is the worse ##### Verified traveller Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 9 Jul 2021 ##### Verified traveller Stayed 3 nights in Jul 2021 ### 4/10 Poor #### Verified traveller 8 Jul 2021 Disliked: Cleanliness, amenities, property conditions & facilities, communication Not worth it only nice attraction is the hydrotherapy ##### Verified traveller Stayed 5 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 3 Jul 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication This property is just so beautiful. It’s trees all over and the layout with the pools and fountain just makes it such a zen environment. If you’re looking for a calm, quiet, and relaxing stay in Tulum, this is your place. Only thing my sister and I didn’t like was the lack of hot water from the shower. I guess because the weather is hot, they figured hot water wasn’t needed but we would have liked the option. Other than that, everything was great. There’s always a concierge at the front to answer any questions and our room was cleaned every day. Everyone is so friendly and willing to help. Of course I can’t forget my absolute favorite part of this stay: the spa! It has a hot tub, sauna, steam room, bucket showers and so much more. Always much needed after a day of exploring Tulum and doing fun activities. ##### Verified traveller Stayed 4 nights in Jun 2021 ### 4/10 Poor #### Felipe 19 Jun 2021 Disliked: Cleanliness #### Insectos A pesar de estar limpio el cuarto encontramos tres cucarachas en un lapso de 12 horas. Fue muy incómodo dormir sabiendo que estábamos compartiendo la habitación con ese tipo de insectos. Me parece es más un tema de fumigación que de limpieza. ##### Felipe Stayed 2 nights in Jun 2021 ### 6/10 Okay #### Verified traveller 16 Jun 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Verified traveller Stayed 4 nights in Jun 2021 ### 6/10 Okay #### Verified traveller 7 Jun 2021 Liked: Cleanliness ##### Verified traveller Stayed 2 nights in May 2021 ### 10/10 Excellent #### Verified traveller 7 Jun 2021 Liked: Cleanliness, room comfort, communication #### Muy bonito hotel y con increíble restaurante thai El hotel está muy bien , la habitación grande y tienen el mejor restaurante Thai de Tulum la verdad ! Increíble ##### Verified traveller Stayed 1 night in Jun 2021 ### 2/10 Terrible #### Verified traveller 6 Jun 2021 Liked: Cleanliness, property conditions & facilities Disliked: Communication Avoid going to this property! I gave my ID for incidental charges, and they lost it. I was forced to travel back to the US with not ID. There is no front desk that can help when you need it, there is a “concierge” person who is not on site 24/7. I would recommend staying at a more traditional style hotel. There is only one restaurant on the property that only offers lunch and dinner, so breakfast options become a commute to another restaurant. Most excursion shuttles will also not meet you at this hotel and you have to travel to the Super Aki supermarket which is 1.5m away. The water smells bad here and the shower pressure is almost a light drip. Really avoid going here. ##### Verified traveller Stayed 4 nights in Jun 2021 ### 6/10 Okay #### Pablo 28 May 2021 Liked: Cleanliness ##### Pablo Stayed 2 nights in May 2021 ### 10/10 Excellent #### Verified traveller 26 May 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication We went in May 2021 and it was calm. Not too many other people staying there it seemed. So, there was a lot of privacy. The spa is phenomenal and the restaurant has good Thai food. Breakfast is not included. Bring plenty of cash because taxi is the only way to get around unless you rent your own vehicle, bike, moped. ##### Verified traveller Stayed 4 nights in May 2021 ### 6/10 Okay #### Verified traveller 9 Apr 2021 Liked: Cleanliness, communication Big and spacious rooms in great condition. The location of this property is under development. Expect non-paved roads, dust, industrial trash in surrounding areas, and overpriced Thai restaurant on site. ##### Verified traveller Stayed 2 nights in Apr 2021 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Be Tulum Beach & Spa Resort](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nomade Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Treehouse, Rooftop, Beach Club & Spa - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information)