Title: Phoenix by Kan Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Phoenix by Kan Beachfront hotel with spa services ![Design Double Room, 1 King Bed, Garden View | Terrace/patio](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/6176f3a5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Body treatments, deep-tissue massages, body wraps, facials, massages](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/38f90690.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, deep-tissue massages, body wraps, facials, massages](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/0dfdd6e3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, deep-tissue massages, body wraps, facials, massages](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/c8fa32f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Double Room, 1 King Bed, Sea View | Egyptian cotton sheets, premium bedding, free minibar items](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/75ed763f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This tranquil getaway near Tulum Beach serves continental breakfast and offers spa treatments to help visitors unwind. Guests relax in the garden or on the terrace with WiFi access. Bike and scooter rentals make it easy to explore the nearby Sian Ka'an Biosphere Reserve. 9.0 Wonderful ## Popular amenities - Spa - On private beach - Bar - Breakfast included - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=76961996&PinnedHotelID=76961996&HadPinnedHotel=true®ionId=-1&adults=2) ![Design Double Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, free minibar items](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/7eaaf7c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Double Room, 1 King Bed, Garden View ### Highlights Furnished balcony or patio Garden Separate sitting area Air conditioning Minibar (some free items) Premium bedding Egyptian cotton bed sheets Blackout curtains - Partial ocean view - Sleeps 2 - 1 King Bed ![Junior Double Room, 1 King Bed, Sea View | Egyptian cotton sheets, premium bedding, free minibar items](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/75ed763f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, 1 King Bed, Sea View ### Highlights Furnished balcony or patio Garden Separate sitting area Air conditioning Minibar (some free items) Premium bedding Egyptian cotton bed sheets Blackout curtains - 400 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Junior Double Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, free minibar items](https://images.trvl-media.com/lodging/77000000/76970000/76962000/76961996/5077a2b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, 1 King Bed, Garden View ### Highlights Furnished balcony or patio Garden Separate sitting area Individually furnished Individually decorated Air conditioning Minibar (some free items) Premium bedding - 230 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 296 reviews £102 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=14f81d16-130c-483f-9dec-5b953256ccc3&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78780000/78771400/78771341/b5db882f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - 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Pool - Pet-friendly - Parking included - Free WiFi £59 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=14f81d16-130c-483f-9dec-5b953256ccc3&top_cur=GBP) Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,982 reviews £273 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=14f81d16-130c-483f-9dec-5b953256ccc3&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/b802d394_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Casa-Huna-Tulum-Beach.h76961996.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Casa-Huna-Tulum-Beach.h76961996.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.12351%2C-87.46585&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UM2gIWdiFk6cHlNk4egQJ7rN64w=) Carr. Tulum - Boca Paila Km 11, Sian Kaan, Tulum, QROO, 77780 #### What's nearby - Tulum Beach - 3 min walk - 0.2 miles - Tulum National Park - 12 min drive - 6.8 miles - Playa Paraiso - 16 min drive - 8.1 miles - Gran Cenote - 21 min drive - 12.1 miles - Tulum Mayan Ruins - 23 min drive - 10.9 miles #### Getting around - Tulum Intl. Airport (TQO) - 71 min drive #### Restaurants - ‪Ilios | Greek restaurant in Tulum - ‬4 min drive - ‪ARCA - ‬3 min drive - ‪Secrets Tulum Beach Club - ‬3 min drive - ‪La Zebra Restaurant - ‬4 min drive - ‪Tulumunchies - ‬3 min drive ## About this property ### Phoenix by Kan Hotel near Sian Ka'an Biosphere Reserve Located close to Tulum Beach, Phoenix by Kan provides free continental breakfast, a terrace and a garden. Treat yourself to spa services, such as a massage, a body treatment or a body wrap. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a bar and a restaurant. You'll also enjoy perks such as: - Free self-parking - Bike hire, coffee/tea in reception and smoke-free property - Tour/ticket information, concierge services and luggage storage Room features All guest rooms at Phoenix by Kan have comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as air conditioning and separate sitting areas. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Furnished balconies or patios, wardrobes/cupboards and separate sitting areas ## Similar properties ![Pool](https://images.trvl-media.com/lodging/107000000/106650000/106642900/106642830/a30d167c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Palancar: Sian Ka'an Luxe 4BR Campechen - Sea view - Pool - Breakfast included - Kitchen [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=106642830&PinnedHotelID=106642830&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/782955a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 389 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Oceanfront House Casa Ganesh upto 8 people included in the rate | Private pool](https://images.trvl-media.com/lodging/19000000/18240000/18238400/18238347/02c6b463.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Ganesh Tulum Zona Hotelera - Spa - Pet-friendly - Free WiFi - Air conditioning 9.2 Wonderful 195 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=18238347&PinnedHotelID=18238347&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15940000/15937400/15937308/91a100e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nueva Vida de Ramiro Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 925 reviews £110 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=15937308&PinnedHotelID=15937308&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Free continental breakfast available daily 9:00 AM to noon - A bar/lounge - A restaurant - Coffee and tea in common areas - Couples/private dining ### Things to do - Bicycle rentals - Scooter/moped rentals ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On a private beach - Terrace ### Spa - Body wraps - Deep-tissue massages - Facials ### Accessibility - Area rugs in room - Hardwood flooring in room - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Food and drink - Champagne service - Chef service - Free bottled water - Free minibar (limited items) - Restaurant dining guides ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Laptop-compatible safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Early check-in subject to availability ### Check-out Check-out before 11:30 AM Late check-out subject to availability ### Special check-in instructions The front desk is open daily from 9:00 AM - 5:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 21 April 2024 to 31 December 2024 (dates subject to change). ### Access methods Front desk (limited hours), key retrieval ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 75.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 200 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: USD 75.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Casa Phoenix Tulum Phoenix by Kan Hotel Phoenix by Kan Tulum Casa Huna Tulum Beach Phoenix by Kan Hotel Tulum ## Frequently asked questions ### Is Phoenix by Kan pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Phoenix by Kan? > Self-parking is free at this property. ### What time is check-in at Phoenix by Kan? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. ### What time is check-out at Phoenix by Kan? > Checkout is at 11:30 AM. ### Where is Phoenix by Kan located? > Nestled on the beach, this Zona Hotelera hotel is just steps away from Sian Ka'an Biosphere Reserve and Tulum Beach. SFER IK and Tulum National Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Phoenix by Kan Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 8 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 10/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.8/10 Eco-friendliness ### 10/10 Excellent #### Lucia 30 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer! ##### Lucia ### 10/10 Excellent #### Carl 29 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum. ##### Carl ### 10/10 Excellent #### Gunnar L 2 Feb 2024 #### Easy going - happy vibes Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it. ##### Gunnar L Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Hanne 22 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vakkert rett på stranden i Tulum Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig. ![](https://a.travel-assets.com/ugc/hotel-reviews/AFB6EF6CCA64736F622335AE7FB37EA2B22354BC1713809154034.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4805A158741BBF7AF4C001E97E0EF3A3F63D1F721713809151080.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43058EADDEF45B3084FC257963D2EE65E455BCF11713809156021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0F99E60226F847C4BC07E7E8D1EA91658D04A1F81713809155933.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hanne Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### HARUBI A 7 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena ubicación Muy bonito ![](https://a.travel-assets.com/ugc/hotel-reviews/7355E7E2488902276CB57423B0C5AA8361D450B21704666700825.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HARUBI A Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### DAMIEN 20 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bon séjour L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question ![](https://a.travel-assets.com/ugc/hotel-reviews/015B6F83897C6255EBF2698E6A61AC61CDBD86CA1679315405674.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9933344D5F1E9429EDC38DBEABAACBDE5E3543311679315409526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E7E2EB406F9628C85782B5C34C6C485AE27689A41679315422715.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### DAMIEN Stayed 2 nights in Mar 2023 ### 8/10 Good #### Gabriel 7 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Gabriel Stayed 1 night in Feb 2024 ### 10/10 Excellent #### David 1 Feb 2024 ##### David Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Brice 11 Jan 2024 ##### Brice Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Julian 6 Jan 2024 ##### Julian Stayed 4 nights in Dec 2023 ## Expedia's Latest Trends ### Hotels > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Zilara Cancun - 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