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"Nice welcome from staff who then texted us to check we were happy with the room - nice touch. Breakfast was a bit busier than we anticipated and not many tables, but we found one and enjoyed a nice breakfast "

"Breakfast was hot, plentiful and delicious."

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Stayed here many of times and never disappoints."

"Clean room and friendly staff"

"When I arrived to check in, the receptionist couldn’t find my reservation because I had already been checked in. This meant it took a bit longer than expected to check in. "

"Perfect"

"Rooms are well appointed and clean with comfortable, large beds. The quality of food at breakfast was good, but hotel was very busy and there were not enough staff on to keep the breakfast buffet replenished and clear tables, and seating was at a premium. A little chaotic. The hotel is undergoing refurbishment and so these issues may well resolve. There is a car park which is run privately and you have to pay for. It’s not really large enough for a hotel of that size."

"Wonderful hotel. It was a lovely room and staff were friendly."