The Promenade

Upon checking in, the staff member in reception on Tuesday evening was rude, abrupt and very unpleasant to deal with, almost that I was an inconvenience on my arrival. The room itself wasn't what I had paid for. I paid for a premium double room, double bed. I got given a room with two single beds pushed together which was extremely uncomfortable. The room smelled of foist as well which wasn't pleasant at all. The window barely shut and had to use a fair bit if force to get it remotely shut. Not great. Overall, I wouldn't recommend to anyone and I certainly won't be returning.

Very clean and spacious. Kitchen well equipped. Very well positioned for the ICC and arena

Had a great stay in the heart of Birmingham. Key collection was easy - from a local shop and car parking was secure on site. The apartment was modern and clean and the beds were comfortable. Plenty of places to visit and restaurants all in walking distance.