Property grounds

Reviews of H10 Tenerife Playa

4 out of 5
H10 Tenerife Playa
Avenida Colon, 12, Puerto de la Cruz, Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 397 reviews" "
Rating 8 - Good. 180 out of 397 reviews" "
Rating 6 - Okay. 59 out of 397 reviews" "
Rating 4 - Poor. 20 out of 397 reviews" "
Rating 2 - Terrible. 14 out of 397 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Stayed 6 nights in Dec 2023

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Management on 7 Jun 2023
Dear Guests,thank you for your excellent evaluation. We hope you will soon come and visit us again.Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Management on 7 Jun 2023
Dear Guests,thank you for your excellent evaluation. We hope you will soon come and visit us again.Best regards,

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This place needs a lot of work. Very dated. Doors banging loudly because they dont latch properly. The online photos are deceiving. Would not recommend staying here.
Stayed 6 nights in Feb 2023

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in all departments. All inclusive food buffet well stocked with various fare. Dinner theme nights were great. Tenerife bar staff were very accomodating and the cleaning staff freshened up our room daily
Stayed 7 nights in Jan 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

6/10 Okay

yaron

Stayed 4 nights in Jul 2022
Response from La Dirección on 19 Jul 2022
Gracias por su opinión!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 5 nights in Jun 2022
Response from La Dirección on 19 Jul 2022
Gracias por su opinión

4/10 Poor

Valerie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointed
On first impression very nice room.However shower overflowed onto floor extractor did not work,neither did air-con nor telephone.Repeated complaints resulted in room change after 5 days.Where cockroaches appeared on second night.Very disappointed
Stayed 7 nights in Apr 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness
Fantastic location but the food is rubbish
The hotel is an amazing location it’s absolutely beautiful lots of restaurants nearby I will give the food in the hotel I miss as a quality is very poor
Hotel food
Stayed 1 night in Sep 2021

6/10 Okay

Brian

Liked: Staff & service
A disappointing stay
On arrival we were allocated a very small room overlooking the street we were expecting a pool or sea view which they changed why not give us the correct room in the first place this seems to be a common occurrence when booking through booking sites. The hotel looks dated and could do with updating. Our shower which was over the bath was not thermostatically controlled and kept fluctuating from very hot to cold which for a child could be dangerous over all disappointed with our stay
Stayed 2 nights in Jun 2021

2/10 Terrible

Shane

Stayed 1 night in May 2021

4/10 Poor

dawid

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, no parking, service was attentive. Way over priced for what it’s offered. Food is not available at all time as in all inclusive hotels. Staff were polite and helpful.
Stayed 1 night in Apr 2021
Response from The Management on 5 Apr 2021
Dear Guests, thank you for sharing your opinion. We are sorry you did not enjoy your stay and did not feel comfortable. We apologize for any inconveniences. Best regards

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 13 nights in Dec 2020
Response from The Management on 29 Dec 2020
Dear Sirs, thank you for your evaluation. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
NO parking . Had to park : blocks away and carry my luggage under heavy rain . Front desk was rude . Breakfast was great . Cleaning staff very nice . Pool was loud with noise coming from construction site . I would not go backn
Stayed 3 nights in Dec 2020
Response from The Management on 22 Dec 2020
Dear Guests, thank you for your comments. We are sorry you did not fully enjoy your holidays. Best regards,

10/10 Excellent

Ivan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from La Dirección on 14 Dec 2020
Buenas tardes, muchas gracias por su excelente evaluación. Nos alegra que su estancia haya resultado ser de su agrado, y esperamos que vuelvan a visitarnos pronto de nuevo. Cordiales saludos,

4/10 Poor

Helga, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
Let's start with good points, will be short: - comfy beds, cleaners are good, one of the small pool is heated, location is very good Bad, mainly subjective, please note that: - hotel is a 'brainwashing' one, they welcome you with temperature checking, the lift has 'traffic light system' to condition you to make you familiar with it, they use it to let you know when the restaurant is less busy - food is horrid, I tried breakfast only once, dry, no fresh veggies, some half-fresh fruits, a basically small rounded table with everything on it and on that small area 5-6 restricted direction how to step close to the food preventing you to really see what is on the table and annoying to the score. - in the lift the other entertaining is the techno-world advertising, get used to with AI and how good is to be a female astronaut among others. - you have to wait minutes to the lift as they are small and you are not allowed to use it outside of your 'bubble' despite of wearing masks are compulsory - the hotel is very 'smart', for the key (card) put in the slot the TV turns in to be sure you can't miss the fresh propaganda, everything is smart, if you are EMF sensitive (I am) it's a hell. - there is absolutely no privacy on the balconies, you can see each other, if someone peeps one can see you in your bed from one direction. In past I shall ban this hotel-chain and this is because of being so 'smart' and so eager to push the brainwashing agenda.
Stayed 10 nights in Oct 2020
Response from The Management on 11 Nov 2020
Dear Sirs, thank you for your opinion. Please note that all the rules you found at the hotel are dictated by the law. We are obliged to do what we do. We are really sorry you got the impression we belong to a brainwashing agenda. Best regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t end up going due to cancelled flights. Hotel refuses to refund me/waiver the hotel. Ebookers still haven’t refunded an Atol protected journey. Won’t be booking with the Hotel again or ebookers
Stayed 8 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Very clean. Friendly staff. Good food. Nice pool.
Stayed 1 night in Aug 2020
Response from The Management on 26 Aug 2020
Dear Guests, thank you for your kind comments. We are pleased to hear that you enjoyed your holidays. We hope yopu will visit us again in occasion of another holiday in Puerto de la Cruz. Best regards

8/10 Good

JILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel well situated ...very clean..we had problem with shower door which was soon dealt with but no information on phone for reception!!!had to go down to reception...Buffet breakfast good choice clean stylish room comfortable bed.
Stayed 2 nights in Aug 2020
Response from The Management on 17 Aug 2020
Dear Guests, thank you for your kind comments. We are pleased you enjoyed your stay. We hope you will choose our hotel again in occasion of a next holiday in Puerto de la Cruz. Best regards

10/10 Excellent

AR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from The Management on 17 Aug 2020
Dear Guests, thank you for your excellent evaluation. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are all very friendly and helpful. The entertainment certainly helps the holiday run smoothly. The position of the hotel is the best you could ask for being on the sea front with a relatively level area along the front. No bad points to mention, only if you were very picky could you not enjoy it here.
Stayed 14 nights in Mar 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely hotel
Stayed 3 nights in Feb 2020
Response from The Management on 11 Mar 2020
Dear Guests, thank you for your excellent evaluation! Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a balcony room which we didn't get,despite an email from the management promising to contact us none was made. We had previously stayed at this hotel and we were disappointed this time,we didn't like the two tier system introduced by The Privilege club!! We did however enjoy the food and staff were excellent,the hotel is in an ideal position in the resort
Stayed 7 nights in Jan 2020
Response from The Management on 11 Mar 2020
Dear Guests, thank you for your comments and suggestions, which we will keep in considerarion in order to improve our service. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from The Management on 14 Jan 2020
Dear Guests, thank you for yoru execellent evaluation! We hope you will soon come and spend your holidays at our hotel. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from The Management on 31 Dec 2019
Dear Guests, thank you for your evaluation! Best regards

4/10 Poor

A.Tayseer

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from La Dirección on 17 Dec 2019
Buenas tardes, gracias por su opinión. Cordiales saludos

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food very good, friendly and helpful staff. Be aware the hotel has no parking facilities, either park on street if available or in a parking lot at €50 per week! I was lucky and got a parking spot on a street but it was a fair old haul to the hotel with 2 large cases and hand luggage.
Stayed 7 nights in Nov 2019
Response from Mnagement on 25 Nov 2019
Dear Guests, thank you for your opinion! We are working on an alternative parking offer, which we hope will be soon available. Best regards The Management

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally situated, close to many shops, bars and restaurants. The free land train to Loro Parc is only a five minute walk away and tickets for entry. An be purchased from reception.
Stayed 7 nights in Sep 2019
Response from The Management on 26 Sept 2019
Dear Guests, thak you for your very good evaluation and your kind comments! Best regards

10/10 Excellent

Miamiswiss, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, views, and beautiful pool areas. Professional and friendly service. You
Stayed 4 nights in Sep 2019
Response from The Management on 25 Sept 2019
Dear Guests, thank you for your good opinion! Best regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from The Management on 9 Sept 2019
Thank you!

6/10 Okay

JANA

Will not suggest
Service was terrible.First time ever I bought HB abd water was with charge
Stayed 4 nights in Aug 2019
Response from The Management on 19 Aug 2019
Dear Guests, thank you for your opinion. We are sorry you did not enjoy the service at the hotel. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from The Management on 30 Jul 2019
Dear Guests, thank you for your excellent evaluation! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from The Management on 30 Jul 2019
Dear Guests, thank you for your evaluation! Best regards

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2019
Response from The Management on 6 Jun 2019
Dear Guests, thank you for your excellent evaluation! We hope you will soon come and visit us again. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location. The road at the front of the hotel has been closed down to traffic and became and boulevard so you need to walk to the lobby. There’s no parking but you can park at a nearby hotel. Buffet is decent enough although the majority of the dishes have no flavor. The room is great, bed is confortable, nice air conditioning, and a balcony. Right across is the Martiánez pool and a small beach.
Stayed 8 nights in May 2019
Response from The Management on 6 Jun 2019
Dear Guests, thank you for your good evaluation and your kind comments. We hope you will soon come and visit us again. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great central location but downside of that was no parking and convenient parking was expensive. Hotel was clean and food very nice. There were a range of options for inclusive and something else that entitled you to certain drinks and snacks but we didn’t know what they were! so found using the bars difficult as they opened and closed at various times of the day and it was unclear what was on offer. Pool area was clean and tranquil. Hotel near lots of cafes bars etc but we slept well as hotel was cool and quiet despite being in central location.
Stayed 2 nights in Apr 2019
Response from The Management on 2 May 2019
Dear Guests, thank you for your kind comments and suggestions. We hope you will soon come and spend another holiday here with us. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for my sisters birthday trip. Michaela (atención al Cliente) and Ventura (maitre) made our stay so memorable by coordinating a special birthday dinner. They are so kind and provided us with outstanding service. The hotel is beautiful with beautiful views of the beach and Lago de martienez. The breakfast buffet is excellent and the evening shows were very entertaining. The pools were lovely and one of them is heated. Location is great and within walking distance of many restaurants. Would definitely stay here again.
Stayed 3 nights in Feb 2019
Response from The Management on 2 May 2019
Dear Guests, thank you! Your nice comments are really appreciated and very motivating for us to keep imrpoving our service. We hope you will visit the Island and our hotel again. Best regards The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The bedrooms are a bit tired and in need of renovation but they were clean and the beds very comfortable.
Stayed 7 nights in Mar 2019

10/10 Excellent

Menahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Everything was good, but the location is superb, especially for attending the carnaval's events.
Stayed 4 nights in Mar 2019
Response from The Management on 19 Mar 2019
Dear Guests, thank you for your kind comments and excellent evaluation. We are pleased you enjoyed your holidays. We hope you will soon come and visit us again. Best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
A little dated, but the exceptional view made up for that. Rooms small, but with everything you needed
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable comfort, excellent, very kind & helpful staff ; pleasant garden & pool. Nice location facing promenade-gardens and sea. But the food was a disaster, though breakfast was ok. The main courses at dinner were a disgrace, Butlins would be embarrassed to serve such food. Tasteless small pieces of anonymous fried "fish", rubbery steak & chops, veg not bad, "Tapas" (starters) absolutely ludicrous, undeserving of the celebrated name. Puddings reasonable. Very congested dining room, rather like an airport departure zone. Also the dining chairs had steel arms with very sharp, rather risky corners, likely to cause accidents to the careless. I would rate this hotel 3+-star. The staff compensated to some extent for the ghastly dining room.
Stayed 10 nights in Jan 2019
Response from The Management on 8 Feb 2019
Dear Guests, thank you for your evaluation of our hotel and for your comments and suggestions, which we will keep in consideration. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable with good facilities. Catering and cleaning staff very friendly, receptionists could have been friendlier. Breakfast room had amazing views and excellent food with loads of choice. The hotel should really advertise this a lot more as it was the best breakfast we have ever had in a hotel. If you like a Bloody Mary or Presecco with your breakfast, that was available too.
Stayed 4 nights in Jan 2019
Response from The Management on 8 Feb 2019
Dear Guests, thank you for your very good evaluation of our hotel and for your kind comments. We are pleased you enjoyed your holidays, and especially our breakfast offer. We hope you will choose our hotel again in occasion of another holiday in Puerto de la Cruz. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great food, good location on the front opposite the lido, near shops, bars and restaurants
Stayed 14 nights in Dec 2018
Response from The Management on 9 Jan 2019
Dear Guests, thank you for your opinion. We are pleased you enjoyed your stay, and we hope you will soon come and visit us again. Best regards The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round will definitely be back . Stayed with family including 3year old hotel catered well for all. Food choice was immense and if excellent quality.
Stayed 3 nights in Dec 2018
Response from The Management on 26 Dec 2018
Dear Guests, thank you for your excellente evaluation of our hotel and for your kind comments. We are pleased you enjoyed your stay, and we hope you will soon come and visit us again. Best regards