Cleopatra Palace Hotel

Photo gallery for Cleopatra Palace Hotel

Primary image
On the beach, white sand, beach bar
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Cleopatra Palace Hotel

VIP Access

Cleopatra Palace Hotel

4.0 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660

Explore the area

  • Popular LocationLas Vistas Beach6 min walk
  • Popular LocationLos Cristianos Beach15 min walk
  • Popular LocationVeronicas Strip19 min walk
  • AirportTenerife (TFS-Tenerife South)21 min drive

Choose dates to view prices

About this area

Arona

Located in Arona, Cleopatra Palace Hotel is near the airport and on the beach. Siam Park is a popular attraction and the area's natural beauty can be seen at Los Cristianos Beach and Fanabe Beach. Consider Medieval Adventure at Castillo San Miguel for a night out or Camel Park if you're travelling with kids. Discover the area's water adventures with waterskiing, windsurfing and sailing nearby, or enjoy the great outdoors with skydiving.

What's nearby

  • Arona Pyramid - 1 min walk
  • El Camison Beach - 3 min walk
  • Las Vistas Beach - 6 min walk
  • Los Cristianos Beach - 15 min walk
  • Veronicas Strip - 19 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 21 min drive

Restaurants

  • Shanghai Chic - 2 min walk
  • Empire Modern British Restaurant & Steak House - 2 min walk
  • Taurus - 4 min walk
  • Mom's Kebab & Pizza - 4 min walk
  • Amina - 5 min walk

About this property

Cleopatra Palace Hotel

4-star beach resort with a conference centre
Guests of this beach resort will appreciate convenient on-site amenities such as a fitness centre and a sauna. All 431 rooms offer free WiFi and free wired Internet, plus balconies and TVs with satellite channels. 24-hour room service, minibars and hairdryers are among the other amenities available to guests.
Cleopatra Palace Hotel offers 431 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach club (surcharge)
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scooter/moped hire
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 529 out of 975 reviews
5 - Excellent 54%
Rating 4 - Good. 358 out of 975 reviews
4 - Good 37%
Rating 3 - Okay. 75 out of 975 reviews
3 - Okay 8%
Rating 2 - Poor. 8 out of 975 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 975 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room in the hotel itself was nice looking, and clean. However it did feel a little outdated with inclusions such as a barely working beige radio built into the wall, and a lack of any usb ports or plugs for charging phones on the bedside tables. Noise was also an issue with sound from neighbouring rooms clearly audible, and music from outside venues such as the nearby Hard Rock Cafe also loud at night. The hotel and the pool are beautiful to look at. Shops, restaurants, and the beach are all incredibly close by and definitely within walking distance. Anywhere else you could want to get to is still easily accessible either by taxi or public transport. In general the hotel was nice, but I would most likely not stay again unless the rooms are updated and better soundproofed. As a final note, I did not rate the included breakfast buffet; there was lots of food available, however the quality is not great and I'd recommend eating elsewhere for much nicer food.
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted with our choice of hotel. Some reservations having made the booking after reading the odd negative review. Absolutely no nose from Hard Rock Cafe, our room and terrace had sunshine until 4.00pm. Breakfast choice was unbelievable and excellent quality. Loved the pianist by the way. Great security and Covid protection. Excellent staff, cleanliness in hotel and rooms could not be faulted. Perhaps some bedroom furniture upgrade would not go amiss as the only minor criticism. Definitely go back.
Stayed 7 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in great location.
Stayed 3 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter break from ❄️❄️ In Scotland
Really enjoy Cleopatra, had upgrade of room so we’re looking on to sea on ground floor, quiet, peaceful at the pool….. breakfast excellent, little weight on 😂😂 ticks all the boxes, 2nd time there & be back.
Stayed 7 nights in Feb 2022

5/5 Excellent

Stayed 11 nights in Feb 2022