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Overview of Cleopatra Palace Hotel

Photo gallery

Featured image
On the beach, white sand, beach bar
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
VIP Access

Cleopatra Palace Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationLas Vistas Beach6 min walk
    Popular LocationLos Cristianos Beach15 min walk
    Popular LocationVeronicas Strip19 min walk
    AirportTenerife (TFS-Tenerife South)19 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Fri, Jan 01 - Wed, Jun 30.

About this area

Arona

Located in Arona, Cleopatra Palace Hotel is near the airport and on the beach. Golf Las Americas and Puerto Colon Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Siam Park and Aqualand Costa Adeje. Consider Medieval Adventure at Castillo San Miguel for a night out or Monkey Park if you're travelling with kids. Discover the area's water adventures with waterskiing, windsurfing and sailing nearby, or enjoy the great outdoors with skydiving.
Popular Location

What's nearby

  • Arona Pyramid - 1 min walk
  • El Camison Beach - 3 min walk
  • Las Vistas Beach - 6 min walk
  • Los Cristianos Beach - 15 min walk
  • Veronicas Strip - 19 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 19 min drive

Restaurants

  • Mom's Kebab & Pizza - 4 min walk
  • Amina - 5 min walk
  • Pasta y Vino - 5 min walk
  • Surfers Bar Restaurant - 5 min walk
  • El Rincon Del Pescador - 5 min walk

About this property

Cleopatra Palace Hotel

4-star beach resort with a conference centre
Guests of this beach resort will appreciate convenient on-site amenities such as a fitness centre and spa services. All 431 rooms boast private pools, and offer free WiFi and balconies. Free wired Internet and 24-hour room service are standard, as are TVs with satellite channels.
Cleopatra Palace Hotel offers 431 forms of air-conditioned accommodation with private pools and minibars. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Arona resort provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach club (surcharge)
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Pilates classes
  • Playground
  • Scooter/moped hire
  • Shopping
  • Spa services
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Phone
  • Private pool
  • Safe

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 January 2021 to 30 June 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 543 out of 988 reviews
5 - Excellent 55%
Rating 4 - Good. 359 out of 988 reviews
4 - Good 36%
Rating 3 - Okay. 74 out of 988 reviews
3 - Okay 7%
Rating 2 - Poor. 7 out of 988 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 988 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. During this troubled time when we were confined to the hotel, the staff did all they could to ensure we were comfortable, even to the point when it was uncertain if we could travel back to the UK, we were assured "this is your home until you are able to leave" Fantastic breakfast choice, and when we couldn't venture out to local restaurants, the evening meal choices were excellent.
Stayed 7 nights in Mar 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a little tired Property huge which meant we didnt see many people at night Lovely pool area Free use of sister hotel next door
Stayed 7 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Seafront location with a lovely beach on the doorstep. Rooms all with balconies. Excellent breakfast. Lovely pool, but a pity it’s not heated. Near to restaurants, shops and bars.
Stayed 9 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views were fantastic, breakfast you couldn't ask for better. Overall Fabulous
Stayed 7 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spacious room staff very helpful Only downside was evening buffet mot worth cost
Stayed 7 nights in Feb 2020