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Alexandre Hotel Troya

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2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Balcony

Overview of Alexandre Hotel Troya

Alexandre Hotel Troya

4.0 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670

Explore the area

  • Popular LocationVeronicas Strip3 min walk
  • Popular LocationSiam Park17 min walk
  • Popular LocationPuerto Colon Marina18 min walk
  • AirportTenerife (TFS-Tenerife South)20 min drive

Choose dates to view prices

About this area

Adeje

Located in Adeje, Alexandre Hotel Troya is next to a golf course and near the beach. Siam Park is a popular attraction and the area's natural beauty can be seen at Fanabe Beach and Los Cristianos Beach. Travelling with kids? Consider Camel Park, or check out an event or a game at Estadio Antonio Domínguez Alfonso. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and skydiving.
Visit our Adeje travel guideOpens in a new window
View more Resorts in AdejeOpens in a new window
Map

What's nearby

  • Troya Beach - 1 min walk
  • Veronicas Strip - 3 min walk
  • Torviscas Beach - 6 min walk
  • Siam Park - 17 min walk
  • Puerto Colon Marina - 18 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 20 min drive

About this property

Alexandre Hotel Troya

Beach spa retreat, walking distance from Veronicas Strip
Catch some rays at the nearby beach or spend the day relaxing at Alexandre Hotel Troya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Alexandre Hotel Troya offers 354 air-conditioned accommodations with a hairdryer and free toiletries. 32-inch Smart televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in July 2019.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages spoken

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 6 per day)
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurant La Palapa
  • Restaurant Arena
  • Bar Salón
  • Bar La Palapa

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre (1119 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Renovated entire property – July 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch smart TV
  • Satellite channels

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

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All-inclusive plan available
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Policies

Check-in

Check-in from 2 PM - noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 6 per day
  • In-room safe fee: EUR 2.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Troya
Hotel Troya Arona
Troya Arona
Hotel Troya

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 61 out of 242 reviews
5 - Excellent 25%
Rating 4 - Good. 113 out of 242 reviews
4 - Good 47%
Rating 3 - Okay. 43 out of 242 reviews
3 - Okay 18%
Rating 2 - Poor. 19 out of 242 reviews
2 - Poor 8%
Rating 1 - Terrible. 6 out of 242 reviews
1 - Terrible 2%

4.0/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

3.8/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay very much. Clean hotel, great pool bar. Helpful staff, especially at the reception. The only thing I would recommend is a few more options in the restaurant, including the all-inclusive. I would come again.
Stayed 5 nights in Apr 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only disappointment was all inclusive food and drinks, food in my opinion was not of a 4 star hotel and the cocktails were poured from a machine which to me wasn’t a cocktail.
Stayed 5 nights in Mar 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view room was lovely and pool area good. Food was not great for a 4 star, not much sleep due to nearby night clubs, hotel offered another room but not sure it would have made a difference.
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022