Title: H10 Conquistador Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # H10 Conquistador Family fun on the beach, with 3 outdoor pools, near Veronicas Strip ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/92dd9450.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/2c00f413-fb1b-4db1-9322-066463ec2762-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Sun deck](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/aebb6fae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/1ec3d965.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 3 per person)](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/1d0b56dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies H10 Conquistador is near Veronicas Strip and Los Cristianos Beach. Enjoy three outdoor pools, sun loungers, on-site shopping, a poolside bar, a peaceful garden, and a rejuvenating spa. Staff earn high marks. 8.4 Very good ## Popular amenities - - Bar - Spa - All-inclusive - Room service - Breakfast available £231 includes taxes & fees 29 Oct - 30 Oct ## Room options ### Check availability for these dates Tonight [Oct 28 - Oct 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1385692&PinnedHotelID=1385692&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (2 adults) ### Highlights Balcony Air conditioning TV Blackout curtains Separate bedroom Private bathroom Hairdryer Minibar - 194 sq ft - City view - Sleeps 2 - 1 Double Bed OR 2 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use ### Highlights Balcony Air conditioning TV Blackout curtains Separate bedroom Private bathroom Hairdryer Minibar - 194 sq ft - City view - Sleeps 1 - 1 Single Bed OR 2 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Sea View ### Highlights Balcony Air conditioning TV Blackout curtains Separate bedroom Private bathroom Hairdryer Minibar - Sea view - Sleeps 1 - 2 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/53ab83c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - 2 adults and 2 children ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - 1 bedroom - Sleeps 4 - 4 Single Beds ![Double Room (Privilege) | 1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f7fcec22.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Privilege) 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning TV Pillow menu Blackout curtains Separate bedroom Private bathroom Hairdryer - 194 sq ft - Sea view - Sleeps 2 - 1 Double Bed ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/53ab83c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - 3 adults ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - 1 bedroom - Sleeps 3 - 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (2 adults and 1 child) ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - City view - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (3 adults) ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - City view - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View (2 adults and 1 child) ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - Sea view - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View (3 adults) 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - Sea view - Sleeps 3 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/21b06c57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - 2 adults and 1 child ### Highlights Balcony Air conditioning Free rollaway/extra beds TV Blackout curtains Separate bedroom Private bathroom Hairdryer - 1 bedroom - Sleeps 3 - 3 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/53ab83c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - 2 adults ### Highlights Balcony Air conditioning TV Blackout curtains Separate bedroom Private bathroom Hairdryer Minibar - 1 bedroom - Sleeps 2 - 2 Single Beds ![1 bedroom, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1390000/1385700/1385692/f1001503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View (2 adults) 8.0 Very good 3 reviews ### Highlights Balcony Air conditioning TV Blackout curtains Separate bedroom Private bathroom Hairdryer Minibar - 194 sq ft - Sea view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FArona-Hotels-H10-Conquistador.h1385692.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FArona-Hotels-H10-Conquistador.h1385692.Hotel-Information) ## About the area Located in Arona, H10 Conquistador is in the entertainment district and on the beach. Puerto Colon Marina and Golf Costa Adeje are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Vistas Beach and Los Cristianos Beach. Travelling with kids? Don't miss Siam Park. Looking to get your feet wet? Jet skiing, scuba diving and snorkelling adventures can be found near the property. [Visit our Arona travel guide](https://www.expedia.co.uk/Arona.dx5779) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.05699%2C-16.73428&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-94yx2Rpt6r8zhZxppe2fRRUW3Y=) Avenida Rafael Puig, 36, Playa de las Americas, Arona, Tenerife, 38660 ### What's nearby - Playa de las Américas - 5 min walk - 0.3 miles - Veronicas Strip - 12 min walk - 0.7 miles - Las Vistas Beach - 14 min walk - 0.7 miles - Siam Park - 4 min drive - 1.2 miles - Los Cristianos Beach - 5 min drive - 1.2 miles ### Getting around - Tenerife (TFS-Tenerife South) - 26 min drive ### Restaurants - ‪Punto De Encuento - ‬3 min walk - ‪Starbucks - ‬4 min walk - ‪Hotel Best Tenerife - ‬5 min walk - ‪Metropolis Bar Cafe - ‬3 min walk - ‪La Trattoria - ‬2 min walk ## About this property ### H10 Conquistador Upscale family-friendly hotel near Las Vistas Beach Located close to Veronicas Strip and Los Cristianos Beach, H10 Conquistador provides a poolside bar, a terrace and shopping on-site. Indulge in a massage, a facial and a body treatment at the on-site spa. The on-site restaurant, Tajinaste, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. Additional perks include: - 3 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site - Buffet breakfast (surcharge), an outdoor tennis court and a table football - Massage treatment rooms, an electric bike charging station and a billiards/pool table - Smoke-free property, a water dispenser and a lift - Guest reviews speak highly of the helpful staff Room features All 485 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - TVs with satellite channels - Balconies, LED light bulbs and daily housekeeping ### All-inclusive details All-inclusive room rates at H10 Conquistador are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet and à la carte meals and snacks included ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Entertainment On-site live performances ### Awards and affiliations Eco-certified property This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/920000/913100/913008/b9129d24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### H10 Las Palmeras Arona - Pool - All-inclusive - Kids pool - Parking included 8.0 Very good 666 reviews £177 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-31&selected=913008&PinnedHotelID=913008&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/530000/527500/527435/5c4f6ab5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cleopatra Palace Hotel Arona - 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27 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=1903382&PinnedHotelID=1903382&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/2000000/1350000/1345200/1345129/1aace987.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### H10 Big Sur Boutique Hotel Arona - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 503 reviews £204 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1345129&PinnedHotelID=1345129&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Street parking available ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 3 per person - 2 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - La Vita e Bella - Restaurante Mencey Snack - Steak House - Tajinaste ### Things to do - 3 outdoor pools - Arcade/game room - Bicycle storage - Bicycle tours - Billiards/pool table - Children's pool - Foosball table - Free children's club - Full-service spa - Gym - Outdoor tennis court - Playground - Sauna - Shopping - Tennis lessons ### Family friendly - 3 outdoor pools - Arcade/game room - Children's pool - Free children's club - Lifeguards on site - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Luggage storage - Safe at front desk - Shared microwave - Vending machine - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 3 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Spa open daily - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel ### More - 1 building - 8 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Communal living room - Comprehensive food waste policy - Comprehensive recycling policy - Electric bike charging - Humane treatment of captive wild animals - Lifeguards - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Energy-saving switches in guestrooms - LED lighting - Phone - Safe - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 3 per person - In-room safe fee: EUR 18 per week The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number H-38-4-0000210 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 16 years old are not allowed in the spa ### Property is also known as H10 Conquistador Arona H10 Conquistador Hotel Arona H10 Conquistador Hotel H10 Conquistador Resort Arona H10 Conquistador Hotel H10 Conquistador Arona H10 Conquistador Hotel Arona ## Frequently asked questions ### Does H10 Conquistador have a pool? > Yes, this property has 3 outdoor pools and a children's pool. ### How much does it cost to stay at H10 Conquistador? > As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at H10 Conquistador on 29 Oct 2025 start from £230.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Arona-Hotels-H10-Conquistador.h1385692.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is H10 Conquistador pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at H10 Conquistador? > There is free parking nearby. ### What time is check-in at H10 Conquistador? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at H10 Conquistador? > Checkout is at noon. ### Are there all-inclusive benefits at H10 Conquistador? > Some rate plans available at this hotel are all-inclusive. ### Where is H10 Conquistador located? > Located in Arona, this beachfront hotel is in the entertainment district and within a 15-minute walk of Las Vistas Beach and Veronicas Strip. Los Cristianos Beach and Siam Park are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## H10 Conquistador Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 233 8 - Good 274 6 - Okay 78 4 - Poor 22 2 - Terrible 9 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 8.0/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Rachel 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very impressed with this hotel, especially the buffet room and bedrooms! ##### Rachel Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Duarte 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very well located!! Would definitely come back!! ##### Duarte Stayed 9 nights in Apr 2025 ### 10/10 Excellent #### Belinda 9 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel with lovely rooms with views over the pool and sea with friendly staff. The beds by the pool very busy and to close together. Overall nice place ##### Belinda Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Sean 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel. Friendly and great location. ##### Sean Stayed 7 nights in May 2024 ### 10/10 Excellent #### Georgia Mai 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely beautiful resort and perfect location and staff were all lovely and went the extra mile ##### Georgia Mai Stayed 6 nights in May 2024 ### 10/10 Excellent #### Kimberly 10 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliant location & views from our rooms were gorgeous. We asked for & were allocated rooms near to one another as we were travelling with my mother in law. ##### Kimberly Stayed 4 nights in Oct 2024 ### 8/10 Good #### Thorsteinn 17 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay. Great location. ##### Thorsteinn ### 10/10 Excellent #### Sarah 20 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property, would definitely return again ##### Sarah Stayed 7 nights in Sep 2023 ### 10/10 Excellent #### Laurell 11 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities An amazing stay , 2nd time back and it’s the only place I want to stay !. Super clean , good food and wicked entertainment . Everyone so helpful and friendly . ##### Laurell Stayed 4 nights in May 2023 ### 6/10 Okay #### Suneer 9 Feb 2025 Disliked: Amenities The hotel had some positives, like good food and excellent entertainment staff who made the stay enjoyable. However, the room cleanliness was disappointing—no cleaning service, towels weren’t replaced, and there was no tea or coffee provided. These basics should have been taken care of. If they improve housekeeping, it could be a much better experience. ##### Suneer Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Barry 20 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointing Pretty bad stay, from rude staff on check in to extremely rude staff in check out. No water in the room, food was very basic. Room wasn’t ready on time, definitely not worth anywhere near the €500 per night we paid. ##### Barry Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Stuart 13 Sept 2025 Disliked: Staff & service, property conditions & facilities I had a very disappointing check-in experience. The room was unbearably hot due to faulty air conditioning, and when I reported this to reception I was told—on two separate occasions—that there was only one maintenance person for 500 rooms. The shorter male receptionist (French, judging by his accent) showed little sympathy, offered no apology for the state of the room, and even seemed to find the situation amusing. Some customer service training is clearly needed. The only staff member who showed genuine concern was a lady named Sarah, who was helpful. The air conditioning once fixed was still inadequate so the blackout curtains had to be kept drawn which wasn’t ideal considering I’d paid extra for a sea view. In addition to the air conditioning issue, the room itself was dingy, poorly maintained and not up to the standard expected of a 4-star hotel. Furnishings were inconsistent, some rooms had lamps and ceiling fans while others didn’t. There was no kettle in the room either which is unlike any 4 star hotel which I’ve stayed in. Even though the hotel has a policy of sun beds not being reserved, no one seems to follow it which means you’ll struggle to find a bed if you leave getting to the pool until later in the day. The other slight irritations with this hotel were the limited music play list (at breakfast and dinner the best of Whitney Houston blared out) . On a positive note, the food was of good quality, the restaurant staff were friendly. ![This was reported on my first day to reception and housekeeping but wasn’t fixed. ](https://a.travel-assets.com/ugc/hotel-reviews/7d196541-d1eb-402b-8321-ea00855d64a0-1757787248193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The bed had to be moved to get a breeze from the air vent whilst the AC was broken ](https://a.travel-assets.com/ugc/hotel-reviews/f1ece2b8-48ba-47e7-8f08-e3bfcfe9399e-1757787248404.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The terrace area is in need of a makeover. ](https://a.travel-assets.com/ugc/hotel-reviews/3817fe80-9dde-4bc8-87af-23c56e476d8b-1757787252978.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0adfe1eb-89b5-43fb-a4f9-15597782111d-1757787255244.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stuart Stayed 7 nights in Sep 2025 ### 8/10 Good #### fariba 7 Aug 2023 Liked: Staff & service The hotel location was great, near the nice beach and all the nice restaurants and shops, The staff were very welcoming and nice. Dislikes: Hotel had small cockroaches in the room, make sure you close luggage or bags specifically for your dedicated kids skin, however i have heard most of hotels have cockroaches, so its not this hotel only. ##### fariba Stayed 2 nights in Aug 2023 ### 4/10 Poor #### Arna 24 Aug 2024 Disliked: Property conditions & facilities, room comfort The rooms were too small not like the pictures on the website We moved to another hotel Villa Cortés ##### Arna Stayed 11 nights in Aug 2024 ### 8/10 Good #### Nicola 10 Aug 2024 Liked: Cleanliness, staff & service, amenities Management of pool are was very good and felt very safe with different activities for the children throughout the day. Good choice of food and drinks sometimes food was left under the heat lamps too long .There were not enough sunbeds for number of guest so had to get up before 8am to get one. ##### Nicola Stayed 7 nights in Aug 2024 ### 6/10 Okay #### Jane 18 Sept 2023 Liked: Cleanliness, staff & service, amenities Property in need of some modernisation. My room was small for 3 adults and the aircon was insufficient. The room however was kept clean and fresh towels delivers daily if needed. The staff were amazing and the hotel kept clean inside and out. Ample choice for breakfast (I booked b&b) all fresh. Enjoyed my stay ##### Jane Stayed 7 nights in Sep 2023 ### 6/10 Okay #### Mathew John 6 Mar 2024 Liked: Cleanliness This hotel is barely a 4 star. Its a lilttle run down due to its waterfront location. Staff are ok- waiting or just not getting things is normal here- can't complain about everything it just puts a damper. Website was very misleading- below expectations. Nice promenade along waterfront, had a great meal at Sirena. ##### Mathew John Stayed 3 nights in Mar 2024 ### 8/10 Good #### Shelly 25 Jul 2022 Liked: Cleanliness, staff & service I truly loved all the staff! Very helpful and friendly! Did not like the fact that you had to pay for a hot tub or that you had to make an appt for the gym. That was very inconvenient and the gym VERY small so they only allowed 4 people in at a time. There were also too many rules surrounding making appts for meal times. Most all inclusive hotels allow me to go straight to dine and not have to stop and make An appt for each meal. The absolute best time was the live entertainment they had every night but the wifi was terrible. Beautiful infinity pool over looking the ocean was phenomenal! ##### Shelly Stayed 4 nights in Jul 2022 ### 8/10 Good #### Emmanuel 21 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the check-in was everything very nice and they welcome us very nicely because of privilege status. They give us a warm welcome and the staff was very nice. I get completely disappointed when we get into the room. While very clean, VERY small. But what totally disappointed me was that terrace that was supposed to be ‘privilege’. Turns out you can't have your curtains open because the people walking outside on that terrace can see in. So if you're thinking about this hotel, my personal take is that the privilege floor is not privileged at all; on the contrary, I would have loved to be on a different floor. Everything else like the staff, the food and the shows was great! I will come back but not to that floor! 😅 ##### Emmanuel Stayed 2 nights in Dec 2023 ### 8/10 Good #### Marie 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Marie Stayed 11 nights in Aug 2025 ### 10/10 Excellent #### Alix 11 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alix Stayed 6 nights in May 2025 ### 8/10 Good #### Stefanie Jeannine Loepfe 30 May 2025 ##### Stefanie Jeannine Loepfe Stayed 5 nights in May 2025 ### 4/10 Poor #### Pablo 19 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Pablo Stayed 5 nights in May 2025 ### 8/10 Good #### paul 4 May 2025 Liked: Cleanliness, staff & service ##### paul Stayed 7 nights in Apr 2025 ### 8/10 Good #### ricky 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### ricky Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Idyll Suites - Adults Only](https://www.expedia.co.uk/Mogan-Hotels-Idyll-Suites-Adults-Only.h16750867.Hotel-Information) > > [Occidental Roca Negra – Adults Only](https://www.expedia.co.uk/Agaete-Hotels-Hotel-Spa-Cordial-Roca-Negra.h3347967.Hotel-Information) > > [Hotel Best Semiramis](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Hotel-Best-Semiramis.h2335300.Hotel-Information) > > [Be Live Experience Orotava](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Be-Live-Experience-Orotava.h1110147.Hotel-Information) > > [Santa Barbara Golf And Ocean Club](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Santa-Barbara-Golf-And-Ocean-Club.h2343080.Hotel-Information) > > [Bahia Principe Fantasia Tenerife - 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