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"This hotel is quite run down. The room was not very clean, there isn't enough onsite parking, and there was a fire alarm in the middle of the night with no staff direction on where to go. Eventually the alarm quit and guests went back into the hotel but no staff directed the incident and no one communicated if/when it was safe to reenter. It was also a very hot day and the little fan in the room was old and had a loud rattle so could not be used when trying to sleep. Of our 2 week stay in Scotland, this was the worst accommodation. It is in a great location though."

"Great location and a cute building. However, basic upgrades and attention to details are needed considering how expensive the place is. The tea kettle in the room was old and gross-needed to be deep cleaned (preferably replaced, the bottom had a gross slime on it). Only thing provided in the bathroom was soap, not even shampoo. No fresh coffee was available for breakfast even though I showed up during the scheduled breakfast time (8:30, a full hour before breakfast was over). They never made more coffee just provided instant which is obviously not as good. If there are guests that want fresh coffee there should be fresh coffee provided. The solution provided was to charge me for coffee from the machine which was ridiculous. Why not just make more fresh coffee or at least make some from the machine without asking the guest to pay? The cost for the stay was over £250 so the fact they are trying to charge for coffee when they refuse to make more is just ridiculous and for lack of a better description, lazy. Plus they didn’t even have hot water available (it was empty) if I had of wanted tea instead."

"Property needs updating. Breakfast was okay but could be better with more choices."

"Excellent Location, just mins walk from the railway station and pier. "

"I would say with the limited hotel options in Ft William it was fine. It is an older hotel with an updated room but very small, we had 2 twins. We did not eat there. It seemed booked up at our stay early May 2026"

"rooms dirty, dusty and to a poor standard"

"The room was fine, but marks on the walls and cracks in the paintwork made it feel a little dirty and old. The room was a long way from reception, up stairs (there is no lift). There was a small bathroom with a basic shower and mini shampoo/body wash. There was a little TV with standard channels, wifi, and a kettle. The reception area is much more basic than in the photos. There are a few spots to park out the front. "

"This was our first time to the Highlands and it was even more beautiful than we had anticipated. Our hotel was in a magical spot and we loved every minute being there.. Sincerely David Piercey Jupiter, Florida USA"

"Good size rooms. Very friendly staff. Pool, steam room, salt room, experience shower and jacuzzi all great. Excellent breakfast."