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"This hotel is quite run down. The room was not very clean, there isn't enough onsite parking, and there was a fire alarm in the middle of the night with no staff direction on where to go. Eventually the alarm quit and guests went back into the hotel but no staff directed the incident and no one communicated if/when it was safe to reenter. It was also a very hot day and the little fan in the room was old and had a loud rattle so could not be used when trying to sleep. Of our 2 week stay in Scotland, this was the worst accommodation. It is in a great location though."

"Great location and a cute building. However, basic upgrades and attention to details are needed considering how expensive the place is. The tea kettle in the room was old and gross-needed to be deep cleaned (preferably replaced, the bottom had a gross slime on it). Only thing provided in the bathroom was soap, not even shampoo. No fresh coffee was available for breakfast even though I showed up during the scheduled breakfast time (8:30, a full hour before breakfast was over). They never made more coffee just provided instant which is obviously not as good. If there are guests that want fresh coffee there should be fresh coffee provided. The solution provided was to charge me for coffee from the machine which was ridiculous. Why not just make more fresh coffee or at least make some from the machine without asking the guest to pay? The cost for the stay was over £250 so the fact they are trying to charge for coffee when they refuse to make more is just ridiculous and for lack of a better description, lazy. Plus they didn’t even have hot water available (it was empty) if I had of wanted tea instead."

"Property needs updating. Breakfast was okay but could be better with more choices."

"Superb location, great food, and attentive and lovely staff."

"Excellent Location, just mins walk from the railway station and pier. "

"Beautifully renovated hotel in a great location. Easy walk to shops, restaurants,train station and ferry terminal. Friendly, helpful staff. Breakfast was good but not very warm"

"Perfect location. Adequate parking and friendly staff "

"Everything is always perfect at this hotel. It’s in a great location and from the first contact with the reception staff the whole 5 days were brilliant. Stunning views, beautifully maintained & clean rooms, great spa & pool and very good restaurant/bar food. There are bikes to hire, too. Such a great team of staff but I’m afraid I don’t know their names to thank them individually."

"The room was fine, but marks on the walls and cracks in the paintwork made it feel a little dirty and old. The room was a long way from reception, up stairs (there is no lift). There was a small bathroom with a basic shower and mini shampoo/body wash. There was a little TV with standard channels, wifi, and a kettle. The reception area is much more basic than in the photos. There are a few spots to park out the front. "