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"Superb place"

"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"Comfortable and well appointed room. Would stay again."

"Clean nice property ..nice restaurant ..very comfortable.would stay again ! "

"This hotel was absolutely fantastic, as soon as we arrived the lady on reception was friendly and helpful. We were there for our 25th wedding anniversary and little things they done really made it special, some chocolates for us, a few glass of prosecco with dinner and 'Happy Anniversary' on our dessert plate. Food was amazing and all the staff are so friendly. My only negative was that you have to pay for parking, which if we were close to the town centre yes, but there is nothing around. But this did not ruin our stay"

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Lovely place . Clean , spacious..right in the centre of everything . Great staff very helpful ."

"Because of the age of the building there was no air conditioning. And only a tiny fan in the round. 10” I found it was just to unbearable to sleep. Warm day and room above the kitchen. One member of staff said to mention to reception. She said they have a lot of people say about it and they should be doing something about it. Was I was checking out and mentioned to the lady there. She brushed me off and I felt awkward and hurt. She did not care. "

"good"