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Reviews of Bartley Lodge Hotel

4 out of 5
Bartley Lodge Hotel
Cadnam, Near Lyndhurst, Southampton, England

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 189 reviews" "
Rating 8 - Good. 64 out of 189 reviews" "
Rating 6 - Okay. 36 out of 189 reviews" "
Rating 4 - Poor. 15 out of 189 reviews" "
Rating 2 - Terrible. 8 out of 189 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, very friendly staff and great restaurant
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful, the location was perfect, the service was amazing and staff were very friendly and we will definitely be returning in the near future. thank you to everybody who made our stay welcoming and comfortable :)
Stayed 2 nights in Apr 2024

8/10 Good

Dave

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed for one night… good value. Rooms a little dated but fine and comfy.
Stayed 1 night in Apr 2024

6/10 Okay

Leon

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher, Abertillery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful country house, a really special place to stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, location and food!
Highly recommend The Bartley Lodge. All the staff were excellent, friendly and helpful. Great location, comfortable rooms, and the pool was an added bonus. I was most impressed with the food, Christmas dinner and breakfast were both excellent. I hope to be back and will be recommending this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
Lovely staff and food was also nice
Stayed 1 night in Dec 2023

2/10 Terrible

Melinda

Travelled with family
Waited hour 10 minutes fir cooked breakfast. Time we got it all the other breakfast offers were tidied up therefore unable to get fruit juice or toast to accompany the breakfast. Run out of the salmon as offered in the menu for the bagels Servers were miserable never smiled Very expensive bar drinks and a drainage system that banged with trapped air all nite in the toilet wasn’t very pleasant stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Stayed 1 night in Nov 2023

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness, room comfort
Ap
Avoid paying for breakfast as service from staff isn’t great, you constantly have to ask for either cutlery, plates as nothing is monitored so when it’s run out you need to ask for replacement. We had only just finished yet the guy was in such a rush to get dirty plates it was like a seagull was in the room. So rather than the attention be on when people have finished more attention should go into what they are serving or lack of it.
Stayed 2 nights in Oct 2023

2/10 Terrible

Steven

Stayed 1 night in Oct 2023

8/10 Good

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost!!
Great room and lovely property. Just need more staff and the food didn't meet the quality expected from the prices. Staff were really nice and breakfast was nice (just craved for a hash brown). Could be a great place but a few things like the changing room at the pool, no air con, offered room service but told 'too busy' and poor communication in restaurant keeps it a 'nice'!
Stayed 1 night in Oct 2023

10/10 Excellent

Jill Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I stayed here for £152 and got the standard room, it was very disappointing as the room did not anything like the photos online , and the light was hanging off the ceiling , carpets were old and dirty , furniture was dated and bathroom was old and not great. I spoke to the manager and they weren’t very helpful at all. The breakfast was nice , but the room was not nice as all, and was not worth £152, I would recommend staying elsewhere.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Away for work
Booked this venue as it was only 30 minute drive to Southampton where I was working the next day. Nice reception from staff and directed to room 6. This was a room with a double bed. There was a desk in the room but there was not enough space between the desk and the end of the bed to sit on the stool provided. Shower was small (you would not be able to bend over to reach shampoo/soap, without opening door). Bed was comfortable and pillows were lovely. There was a gap between the door and the frame so at night the corridor light came through. There was no hot water in the hand basin on the day I stayed - I could not inform staff as there was no one on reception when I left.
Stayed 1 night in Sep 2023

8/10 Good

mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Nice hotel, room, pool and gardens. Really enjoyed it.
Stayed 3 nights in Sep 2023

6/10 Okay

Natalie

Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely staff, fabulous hotel and location
View from our room
Stayed 1 night in Aug 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay and excellent staff
The hotel was lovely and the room was nice, but what really made our stay was the service. All the staff we encountered were really helpful. The newly appointed manager, Will, went over and above to make sure all of our needs were met. He made sure that we had a lovely stay and was really very accommodating. The night attendant, Kylie, is also worth a mention as she was so helpful in the morning, serving us tea and coffee before breakfast actually started, even though it wasn't actually her job! Thank you again to all the staff at Bartley Lodge - we will definitely be coming again!
Stayed 1 night in Aug 2023

6/10 Okay

Nik

Travelled with family and small children
Liked: Cleanliness, amenities
The location is convenient and grounds very nice. The building is clean, but you can tell it’s a bit tired around the edges. Has has had some money spent in areas to improve it, but needs a little more to improve the overall feel. Great pool and this was a definite highlight. Didn’t find the reception staff to be friendly, and they seemed fairly disorganised.
Stayed 1 night in Aug 2023

4/10 Poor

Andy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cobwebs everywhere,room dirty and very dated. Food was ok but the menu was limited. Staff seemed very Inexperienced.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Rachel

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room & very comfortable bed. Booked restaurant when we arrived but no record of it when we went down. Food was ok but we had to ask a few times for the bottle of wine we had ordered, finally got after starters just as mains arrived.
Stayed 2 nights in Jul 2023

8/10 Good

Ami-Louise

Stayed 1 night in Jul 2023

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!!! Beautiful property.
Stayed 2 nights in Jul 2023

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay in this picturesque setting. Staff were accommodating and friendly- they were short staffed, but did all they could to look after us. Clean, warm pool area- not for lengths, but nice for a dip and perfect for children. Lovely terrace gardens for evening drinks in the sunshine too.
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities, room comfort
Poor nights sleep
The room (48) was on the top floor and baking hot, even with the window open and 3 fans blowing. Considering the rating and the cost this room was far below par. The double bed, which was actually 2 singles pushed together was extremely uncomfortable, we could feel the springs of the bed. The whole reason for staying in hotels is to sleep and we couldn’t do that one thing, it’s such a shame as the building and location is beautiful but not enough attention has been paid to the guest’s comfort.
Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 1 night in Jun 2023

6/10 Okay

REVEREND

Lovely, friendly, professional staff - - But ……
Food awful. Both breakfast & dinner disappointing. Poached eggs @ the former COLD. Chips at Supper poorly cooked. My Pork Chop @ dinner only half cooked.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we wanted . A good place to meet friends we hadn’t seen for years due to covid.
Stayed 1 night in May 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Zohra

Travelled with family
Disliked: Cleanliness, room comfort
No mini fridge, poor water hygiene & uncomfortable
We had to get drinking water from reception, which came in glass bottles that had a lot of limescale in it and looked like it hadn’t been cleaned on the inside. Lack of mini to fridge we couldn’t keep baby’s food long. We had ask for a double bed but it was two twins put together with an inch gap developing over night so couldn’t get the middle of the bed.
Stayed 3 nights in Apr 2023

10/10 Excellent

Farzeen

Stayed 2 nights in Apr 2023

6/10 Okay

Neil

Travelled with family
Liked: Room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is the worst I’ve ever experienced at a hotel. Menu very limited. Other quests were ordering take away deliveries cos the food was so poor.
Stayed 1 night in Apr 2023

8/10 Good

Michelle

Stayed 1 night in Mar 2023

10/10 Excellent

pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff warm and cosy room wonderful swimming pool great location would really reccomend a stay here
Response from Reception on 8 Jan 2023
Thankyou so much for your response ! We are glad you enjoyed your stay ! We hope to see you again soon ! Kindest regards

6/10 Okay

Jo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice swimming pool,
Stayed 1 night in Nov 2022
Response from Reception on 8 Jan 2023
Thank you for your review Jo. We hope to see you again soon. Many thanks !

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay can’t fault and definitely will return
Stayed 2 nights in Nov 2022
Response from Reception on 8 Jan 2023
Thankyou so much for your kind feedback ! We look forward to welcoming you back. Kind regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed one night. Hotel room was quiet and big. Nice grounds. Lovely bathroom, shower was good. Hotel was very clean, pool warm. The staff were great & professional. Bar & sitting area was comfortable. I will return if coming to New Forest again.
Stayed 1 night in Nov 2022
Response from Bartley Lodge Team on 14 Jan 2023
Thankyou for your review Lisa ! We are glad you enjoyed your evening, I will make sure to pass your comments along to the team ! We look forward to seeing you again. Many thanks, Bartley Lodge Team

2/10 Terrible

Thomas

Disliked: Cleanliness, room comfort
Coffin would have been more comfortable
Room smelled. Bed was so hard just like sleeping on the floor think a coffin would have been more comfortable and the booking said 1 king size bed and a single bed we got neither only had a double bed and the duvet wasn’t big enough to cover the both of us. Shower screen didn’t keep the water where it should be. It was so nosy people kept slamming doors right through the night. We are never going to stop here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good base for New Forest .
Stayed 1 night in Oct 2022

10/10 Excellent

Cathy

Stayed 1 night in Sep 2022
Response from Reception on 2 Oct 2022
Thanks for the great review Cathy. Hopefully we will see you again soon. Many Thanks.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Charming hotel. Friendly and helpful staff. Beautiful area of the country. Interesting history of the house - Father of geology lived there. Definitely will return.
Stayed 1 night in Sep 2022
Response from Reception on 2 Oct 2022
Thanks for the great review, I hope we will be able to welcome you back again soon. Kind Regards.

8/10 Good

Catherine

Travelled with family
Liked: Staff & service
We attended a family wedding, the hotel looked great from the outside but very dated inside and could do with a little refresh.
Stayed 2 nights in Sep 2022
Response from Reception on 2 Oct 2022
Thank you for the feedback Catherine, we take all guest feedback on board and look to implement changes where possible. Many Thanks.

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent New Forest Hotel
Very good service and food excellent. Great spot to explore the New Forest. Nice swimming pool and friendly staff.
Stayed 1 night in Aug 2022
Response from Reception on 2 Oct 2022
Thanks for the great review Guy. I hope we will see you again soon. Kind Regards.