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"Nice property in prime location. However, some basic amenities in the room were missing."

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"Staff came in to clean every day 👍"

"I left my wallet inside the room before I checked out. When I received my banks' warning for fraud charges, I went back to the hotel and asked the front desk to check the person who first entered my room. But the front desk only called the room service crew and asked if they found a lost wallet. I told her she could not find the person this way since my cards were already charged. She totally ignored me and did not want to further investigate. Since I was hurried for my next trip. I had no time to look for more solutions. However, I believe the hotel does not treat this problem seriously and ultimately does not respect guests. I will not stay in this hotel next time and O do not recommend this hotel to anyone. The room ventilation is also very bad. It is so hot in the room. They do not even provide blankets. The shower has a very small amount of water. Not sure it is because of water pressure . The room is very small."

"Nice hotel in convenient location to explore London"

"The breakfast was very good. Nice lot of choices. The room was clean and quiet. Unfortunetly the bathroom door would not close properly and sqeeked very loudly. The staff were very helpful and efficient. The latenight room service food was very limited and exspensive. £15 for a cheese and ham paninni."

"Use this hotel a lot and satisfied with it for the cost, it’s looking dated and could do with a upgrade but wouldn’t stop me staying there again"

"Excellent hotel stay. Great value for the price. The location is perfect if you want a daily view of Big Ben and the London Eye. The Hop On Hop Off bus stop is a block away. The rooms were very comfortable and the staff extremely friendly. Loved the bowlers worn by the valet crew!"

"Brilliant stay and appreciated upgrade "