Search Hotels by Shangri-La Hotels and Resorts in Shutoken from £654

"Not like the p"

"The room was tiny. You could only exit from 1 side of the double bed"

"Property and hot springs were so good!"

"Great place to stay to catch early flights at Narita airport."

"Perfect off the plane and a room to get right with the world "

"I rarely write negative reviews, but this hotel completely ruined what was supposed to be the trip of a lifetime for my 10-year-old son. Tokyo, Japan had been his dream destination for years—he saved his allowance, talked about it nonstop, and was beyond excited to finally experience it. After a brutal 30-hour travel day (multiple flights, layovers, and exhaustion), we arrived at Tobu Hotel Levant Tokyo only to be told our room wasn’t ready. There was literally no seating area for guests waiting to check in. My tired 10-year-old and I had to stand in the lobby for a long time with our luggage, completely drained. It was heartbreaking to watch his excitement turn into disappointment right from the start. But that was just the beginning. The real nightmare was the noise. On multiple nights, loud guests (talking, laughing, slamming doors) kept us awake for hours. The first time I went to the front desk to complain, they did absolutely nothing—no empathy, no action, just a shrug. I had to come back a second time with a video recording of the noise before they even acknowledged it. Their “solution”? Make us move rooms in the middle of the night. We had to repack everything, haul our luggage up two floors, and unpack again at 2-3 AM while my son was exhausted and confused. Because of this, we got little to no sleep on 4 out of our 8 nights. A 10-year-old who should have been making lifelong memories of his dream trip instead spent half the vacation overtired, cranky, & disappointed"

"Clean room great air conditioning "

"big spacious room with v big onsen"

"Location is great if Shinjuku is your vibe, very busy hotel and area! Room was quite small for the price, not enough space to open luggage so had to chuck it on the bed which wasn’t ideal. The hotel accepted luggage forwarding and had it in our room waiting upon check in! Staff were great in these processes too. Sadly the terrace where the Godzilla head is was closed during our stay for some reason so bit disappointing."