Search Hotels Near Sheraton Casino, San Juan

"My experience at Costa Bahía Hotel Paseo Caribe was very disappointing. I stayed in a suite that, while offering an impressive view, was clearly poorly maintained. During our stay, my wife suffered a cut on her leg caused by an exposed and damaged metal support on the bed frame. The injury was not deep, but there was visible bleeding, which is unacceptable in a hotel environment. What was most concerning was not only the incident itself, but the hotel’s lack of professionalism in handling it: * The furniture was in poor condition * The “repair” was improvised using tape * There was no follow-up, concern, or apology from staff After the incident, I went to the front desk and was only given bandages and alcohol. We never received a formal apology or any further assistance. I also attempted to contact the hotel by email afterward and received no response. It’s unfortunate, because the location and view are excellent, but the lack of maintenance and poor customer service make it impossible for me to recommend this place."

"Everyone on staff is polite and friendly- whoever does the hiring for these people is spot on! Last year I stayed in a nice hotel in Isla Verde but I missed the Marriott Stelaris (where I had stayed around 8 or 9 times). So I came back this year and was very happy to be there. Superior service."

"Very courteous staff, great food! Little pricey but it was an amazing experience. Just a little side note ***additional charges of over 72$/day for resort fees. We didn’t realize and I am not thrilled about with Expedia."

"Amazing all around. Good customer service "

"Excellent"

"I had a great stay at Aloft San Juan. The direct access to District T-Mobile was incredible and made the whole experience really fun and convenient. Being able to walk straight into Coca Cola Music Hall, the restaurants, entertainment, and nightlife without needing transportation was a huge plus. The hotel offers a free shuttle to Escambrón Beach and Old San Juan, which made exploring the area very easy. Parking was $18 per day, which felt reasonable for the location. The food at the hotel was very good and fairly priced, which was a nice surprise. The room itself was comfortable and extremely clean, which made the stay even better. I will absolutely stay here again."

"Kegan at the front desk was AMAZING - helpful, understanding and patient. We had 3 rooms in our party, 2 had mold (one was A LOT of mold) and 1 had bugs. Using chat GPT we asked what the marks on our ceiling were and it said related to bugs - upon closer inspection, we found all the little bugs crawling all over. We were given a refund, which was very gracious and we truly appreciate, but had to find a VERY expensive second option as the hotels in the area were mostly booked due to an issue at the airport. Would recommend searching elsewhere for a pre-cruise stay."

"Yes the view of the ocean was great I would definitely stay there again we are already making plans to go again "

"This boutique hotel was great. The staff was so helpful with giving recommendations and allowing us to change rooms after the first night. It Comes with complementary breakfast. The hotel’s style is unique and beautiful. If your room is on the Main Street side it can be noisy hence we needed to move rooms so my friend could sleep better. If you’re looking for a place not in the hustle and bustle of old San Juan or the resort hotel area then this is a great place to stay! "