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Overview of Hyatt House San Juan

Photo gallery

Bar
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Pet Friendly
  • Laundry
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationSheraton Casino6 min walk
    Popular LocationPuerto Rico Convention Center8 min walk
    Popular LocationCondado Beach13 min walk
    AirportSan Juan (SJU-Luis Munoz Marin Intl.)11 min drive
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About this area

San Juan

Located in San Juan, Hyatt House San Juan is near the airport and near the beach. Pan American Pier and Castillo de San Cristobal are notable landmarks, and if an activity is on the agenda, visit Port of San Juan. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium.
Visit our San Juan travel guide
Popular Location

What's nearby

  • Sheraton Casino - 6 min walk
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 11 min walk
  • Condado Beach - 13 min walk
  • Playa del Caribe Hilton - 17 min walk

Getting around

  • Sacred Heart Station - 4 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.) - 11 min drive

Restaurants

  • H Bar — 1 min walk
  • Texas de Brazil - 4 min walk
  • Macchiato Coffe Shop - 5 min walk
  • Pizza e Birra - 9 min walk
  • Melanzana - 9 min walk

About this property

Hyatt House San Juan

3.5-star San Juan aparthotel in Isla Grande, walk to Puerto Rico Convention Center
A restaurant, an outdoor pool and a 24-hour fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. Each apartment offers free WiFi and free wired Internet, a flat-screen TV with cable channels, plus a fridge and a microwave. An MP3 dock, a coffee/tea maker and free local calls are among the other amenities available to guests.
Hyatt House San Juan offers 126 forms of air-conditioned accommodation with MP3 docking stations and a safe. 42-inch Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This San Juan aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor Pool

Internet

  • Free WiFi

Parking and transport

  • Self-parking: USD 16.00 per night
  • Accessible parking

Family friendly

  • Free cot/infant bed

Food and drink

  • Fridge
  • Microwave
  • Coffee/tea maker

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (free)
  • Snack bar/deli

Bedrooms

  • Alarm clock
  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Library

Entertainment

  • 42-inch flat-screen TV with cable/satellite service
  • Pool or billiards table
  • TV in a common area
  • MP3 docking station

Outdoor areas

  • Terrace
  • Barbecue
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Laptop workspace

Comfort

  • Air conditioning

Pet friendly

  • USD 75 per pet per stay
  • 2 per room (up to 50 lbs/23 kg)
  • One-time cleaning fee: USD 100

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free food/drink shopping service
  • Free local calls
  • 24-hour front desk
  • Corner/local shop

Location highlights

  • Near the airport

Things to do

  • 24-hour fitness centre

Safety features

  • Smoke detector

General

  • 126 rooms
  • 6 floors
  • Built in 2014

Where to eat

  • H Bar – Serves light fare daily, happy hour available.

See similar properties

Policies

Check-in

Check-in from 4 PM - 6 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per stay, plus a one-off cleaning fee of USD 100
2 per room (up to 50 lbs/23 kg)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.314 per cent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 16.00 per night
  • Pet fee: USD 75 per pet, per stay plus a one-off USD 100 cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

Property is also known as

Hyatt House Hotel San Juan
Hyatt House San Juan
Hyatt House San Juan Aparthotel
Hyatt House Aparthotel
Hyatt House San Juan San Juan
Hyatt House San Juan Aparthotel
Hyatt House San Juan Aparthotel San Juan

Frequently asked questions

Can I cancel my reservation for free at Hyatt House San Juan and receive a full refund?
Yes, Hyatt House San Juan offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt House San Juan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt House San Juan?
As of 29 Nov 2020, prices found for a 1-night stay for 2 adults at Hyatt House San Juan on 30 Nov 2020 start from £114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt House San Juan have a pool?
Yes, this property has an outdoor pool.
Is Hyatt House San Juan pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75 per pet, per stay. A cleaning fee of USD 100 also applies.
How much is parking at Hyatt House San Juan?
Self-parking is available for USD 16.00 per night.
What time is check-in at Hyatt House San Juan?
Check-in is from 4 PM - 6 AM.
What time is check-out at Hyatt House San Juan?
Checkout is at noon.
Where is Hyatt House San Juan located?
Located in Isla Grande, this aparthotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Centro Europa and Port of San Juan are also within 3 mi (5 km).
4.5
Wonderful
5 - Excellent
563
4 - Good
228
3 - Okay
50
2 - Poor
28
1 - Terrible
17

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Happy face iconLiked: Amenities
Sad face IconDisliked: Cleanliness
The hotel is a nice hotel to stay in but the service received was horrible. I stayed there for about 6nights & 7days, they only cleaned the room twice within those days. The first time it was cleaned I wouldn’t even it call it cleaning, the room had a funny smell to it that wouldn’t go away. I left all my belongings neatly to the side so the cleaning would be easier and I still found garbage around the room. I would think that because we’re in a pandemic, cleaning would be done daily like it is in every other hotel. I only used the parking lot for 5 nights & they charged me for an extra day where I didn’t even check in yet and tried saying that even if I wasn’t in that day it’s included because of the days that I stayed. And then claimed that because I parked at 1am in the morning it counts for the previous night and if I would’ve parked it at 3am or after then it would’ve counted for the next day. Which made no sense because you have to validate the parking every day that you used it so how are you charging me for a day when I didn’t even validate the parking. The ice machine on my floor didn’t work and when I went to ask about it they told me to go to a different floor instead. Overall it just wasn’t a pleasant experience, I wouldn’t recommend this hotel to someone else.
Stayed 6 nights in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Love the apartment, very cozy and clean. Also the location is very convenient with many dinning options walking distance.
Stayed 2 nights in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, very friendly and attentive front counter service.
Stayed 1 night in Nov 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness
Me cobraron parking y el package lo incluía. No aparecia mi reservacion, se tardaron mucho en darke el cuerto.
Stayed 1 night in Aug 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Room comfort
didn’t like this hotel overall
Staff lack of communication skills. I didn’t feel they have a sense of welcoming and willingness to help the customers. I asked for information regarding different services and directions, they didn’t offer me any support. They need to improved their customer service. I wouldn’t stay here again. Specially when my impression from Puerto Rican citizens was so good and heartwarming.
Stayed 4 nights in Jul 2020

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