Title: La Capitana Old San Juan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=40484344&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # La Capitana Old San Juan A delicious cooked-to-order breakfast awaits travelers in vibrant Old San Juan, where history surrounds guests in Puerto Rico's colorful historic district. ## Photo gallery for La Capitana Old San Juan ![Apartment, Balcony, Ocean View | Individually decorated, individually furnished, laptop workspace - La Capitana Old San Juan (San Juan)](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/84350093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Cozy Apartment with Sea View | Living area | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/ae15f280.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Zen Atlantis Place | Living room | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/92219341.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Zen Atlantis Place | Living room | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/4ee36c89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cozy Apartment with Sea View | Living area | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/2716827b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies La Capitana sits in the heart of Old San Juan, offering travelers a memorable base for exploring the historic city. Guests can start their day with a freshly prepared breakfast before heading out to discover nearby attractions, all while staying connected with in-room WiFi. ## Reviews 6.6 ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=40484344&PinnedHotelID=40484344&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 2 of 2 rooms ### View all photos for Apartment, Balcony, Ocean View ![Apartment, Balcony, Ocean View | Individually decorated, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/0f3c8651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, Balcony, Ocean View ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchen Fridge - 646 sq ft - 1 bedroom - Sleeps 4 - 2 King Beds ### View all photos for Zen Atlantis Place ![Zen Atlantis Place | Individually decorated, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/41000000/40490000/40484400/40484344/03ecc189.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zen Atlantis Place ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchen Fridge - 1 bedroom - Bay view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-La-Capitana-Old-San-Juan.h40484344.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-La-Capitana-Old-San-Juan.h40484344.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.46777%2C-66.11282&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f44-k2zb8R6xcZg8V4RGZkneVFw=) 412 Calle Norzagaray, San Juan, San Juan, 00901 #### What's nearby - Castillo de San Cristobal \- 1 min walk \- 0.1 miles - Calle Fortaleza \- 3 min walk \- 0.2 miles - Plaza de Armas \- 6 min walk \- 0.3 miles - Port of San Juan \- 6 min walk \- 0.4 miles - Catedral Basilica Menor de San Juan Bautista \- 7 min walk \- 0.4 miles #### Getting around - Sacred Heart Station - 9 min drive - San Juan (SJU-Luis Munoz Marin Intl.) - 15 min drive #### Restaurants - ‪La Verguenza - ‬2 min walk - ‪Cafe Mallorca - ‬4 min walk - ‪El Jibarito - ‬3 min walk - ‪Caficultura - ‬4 min walk - ‪Mercado La Carreta - ‬4 min walk ## About this property ### La Capitana Old San Juan Hotel near Port of San Juan Near Pan American Pier, La Capitana Old San Juan provides everything you need. Stay connected with free in-room WiFi. Additional perks include: - Cooked-to-order breakfast (surcharge), luggage storage and concierge services - Smoke-free property Room features All guest rooms are individually furnished, and include comforts, such as laptop-friendly workspaces and air conditioning, in addition to perks, such as separate sitting areas and separate dining areas. Other conveniences in all rooms include: - Bathrooms with showers and hairdryers - 20-inch flat-screen TVs with cable channels - Separate sitting areas, separate dining areas and fridges ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/11000000/10110000/10103500/10103408/bffc4004.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Navona Studios Old San Juan - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping 8.0 Very good 819 reviews £72 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=10103408&PinnedHotelID=10103408&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/109000000/108560000/108559600/108559554/81b7675f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Trotamundos Old San Juan - Free Wi-Fi - Air-conditioning - Microwave 8.8 Excellent 92 reviews £119 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=108559554&PinnedHotelID=108559554&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1740000/1738700/1738678/727ebf3b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### S.J. 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Pool - Free Wi-Fi - Breakfast available - Bar 8.2 Very good 1,006 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=4257992&PinnedHotelID=4257992&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/84000000/83770000/83766600/83766501/df1377be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 310Guest-House LaVida Old San Juan - Kitchen - Free Wi-Fi - Air-conditioning - Microwave 8.8 Excellent 27 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=83766501&PinnedHotelID=83766501&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 15 to 25 for adults and USD 10 to 20 for children ### Family friendly - In-room microwave - In-room refrigerator - Separate in-room dining area ### Conveniences - Luggage storage ### Guest services - Concierge services - Housekeeping (once per stay) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 20-inch flat-screen TV with cable channels ### Food and drink - Microwave - Paper towels - Refrigerator - Separate dining area ### More - Air conditioning (climate-controlled) - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Separate sitting area ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[262 Calle Sol Old San Juan\] Guests must contact the property in advance for check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 15 to 25 for adults and USD 10 to 20 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as La Capitana Old San Juan Hotel La Capitana Old San Juan San Juan La Capitana Old San Juan Hotel San Juan ## Frequently asked questions ### Is La Capitana Old San Juan pet-friendly? ### How much is parking at La Capitana Old San Juan? ### What time is check-in at La Capitana Old San Juan? ### What time is check-out at La Capitana Old San Juan? ### Where is La Capitana Old San Juan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## La Capitana Old San Juan Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.6 Cleanliness ### 5.2 Amenities ### 7.0 Staff & service ### 5.8 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 33 8 - Good 20 6 - Okay 28 4 - Poor 17 2 - Terrible 21 ## Reviews ### 10/10 Excellent #### Donald 13 Dec 2025 Location ##### Donald Stayed 5 nights in Nov 2025 ### 6/10 Okay #### Nicole 15 Dec 2025 Disliked: Amenities, property conditions & facilities Big problem with ants. Needs updating inside. Only one key and you had to have key to come OR go because you could not open from the inside without key either, which is really hard with a group who won't necessarily be together all the time. The bed in the balcony bedroom groaned and sqeaked with every single move anyone made. Has a stove, but nothing to cook on it with, and no microwave. No hot water. ##### Nicole Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Cessna 19 Oct 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This accommodation was not what we expected. It was very early and again did not meet our expectations according to the pictures that we seen we would request a full refund. ##### Cessna Stayed 2 nights in Oct 2025 ### 4/10 Poor #### Tanya 2 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities I will start with the good stuff. The location is amazing…literally across the street from San Cristobal. And just being anywhere in Puerto Rico is magical. The unit itself is really big, the bed is huge, and the bedroom has a built in hammock. Also, the front desk staff are very nice. The bad - the check in process is a little confusing…the keys are in a hotel couple blocks away, and we got our keys and went back, only to find our unit wasn’t at the address listed, but on a wholly different street. But most importantly, like others mentioned, the place is a dump. I know it’s old, so it could be rustic or shabby chic, but it’s just gross in so many ways. Yuck. But it didn’t take away from a wonderful time in PR. ##### Tanya Stayed 4 nights in Oct 2025 ### 4/10 Poor #### Tammy 13 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities Check in is a nightmare they should do a lock code on the gate and a lock box on the apartment. There is no parking you have to go to a different location to check in again no parking it’s down town old San Juan crowded narrow streets. People yelling at you the desk clerk telling me at 2:30 check isn’t til 3 and it’s insane there is no way I was getting back around and to the apartment by3:00 anyway. There are two glasses one pan no salt pepper or any supplies only coffe no tea and enough toilet paper for ONE day we were there Three. The ONLY THING that was good was the view. A total wreck of an experience ##### Tammy Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### steven 8 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location. ##### steven Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Mindy 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing stay. It was placed in a great part of Old San Juan. Allowed us to eat, visit, and shop comfortably. We had easy access to and from the airport. The staff was friendly, the coffee was delicious, and the roof top was enjoyable! Definitely recommend staying and enjoying the city! ##### Mindy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jackson 21 Dec 2025 Liked: Cleanliness, staff & service, amenities To find location go to 262 Sol for he lobby open 24/7\. The streets that are parallel to each other have the same numbers across, so the street next over and the building next to it also says 262\. Make sure you're on the street before the the street that connects along the fortres "Sol". Then my building was in 413 Sol. So it's one of those places where you check in somewhere and then stay somewhere else. The condition seems sketchy and old but when you get to your room, you realize that you have a prime spot in a great location, I had a balcony that was right across the street from the ocean and the fortress. Could literally not have been in a better location. Was a whole apartment. A few small bugs here and there but not on the bed, mostly by the sinks. The building is old, very old, but updated with acceptable appliance, great TV. The floor is always dirty no matter how much you clean it, so wear socks all the time. I personally as a young male alone, I was thrilled with my room. This place was perfect other than the flooring and the light bug problem. If you can get over those small factors of having a hard time finding it and the older condition this is the best place I think I've ever stayed. Price the and location outweighed everything in my mind. ##### Jackson Stayed 5 nights in Dec 2025 ### 8/10 Good #### Heather 7 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities Ocean Views - It is an old building so you cannot expect perfect conditions. The main bedroom was also the living area, comfortable very large bed and good air conditioner. There was a 2nd bedroom that wasn’t needed by us but was good for drying the washing as it was so hot, in warmer weather it wouldn’t be possible to sleep in there. If it rained too hard water came under the door in the very hot room, but bath towels helped. The fridge and cooker were excellent, minimal cooking utensils. The stairs to get upstairs were narrow but doable by us. Great location, fantastic views. I would stay there again if the opportunity came up. ##### Heather Stayed 7 nights in Aug 2025 ### 2/10 Terrible #### Herve 6 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### DON'T GO THERE! this place is absolutely NOT WORTH IT! no sea view as advertised on the pictures a narrow staircase to the 3rd floor (NO LIFT) the lobby is located FAR AWAR from the hotel itself There is no natural light in that apartment There is NO HOT WATER water is leaking from the roof SAVE YOUR MONEY. DO NOT GO THERE! ##### Herve Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### jamie 10 Apr 2024 Liked: Staff & service, amenities, property conditions & facilities Awesome location beautiful views from the balcony ##### jamie Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Maria 20 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location. This is the second time we stay here an d you can’t beat the price ##### Maria Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Marco 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A literal stones throw from San Cristobal!! I rented this apartment on accident, and I couldn’t be more pleased. The place was amazing. It was so close to San Cristobal, and just a short walk to Del Morro. You won’t be disappointed. ![](https://a.travel-assets.com/ugc/hotel-reviews/1EEE860F9BE1829BBE9822E8C5EF8169F91AD9D21739917345439.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37A671D615C9C89D1D29774B006449B27033447A1739917345826.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DD1AE943B8CD38BE493C48B3AAE0FF2DE22885DB1739917346133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B3D6BA2CF800CE7A2E3260EED2F82749D4ED148D1739917347270.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marco Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Keven 9 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities We took a cab to 412 Calle Norzagaray. That had a locked gate. So we were on the sidewalk with nowhere to go and not knowing anyone. We walked around the block to the other side of building to 413 Calle Sol. Another locked Gate. A local couple told us they knew the owner and offered to call them. The owner said we had to go to 262 Calle Sol to check in. We had to our carry our 2 large and 2 carry-on luggage 3 blocks down the street on uneven streets and cobblestone roads to Check in. They said we couldn't have our room because the air conditioner was not working and gave us a room there for 1 night. The next day we had to carry our luggage back to 412 Calle Sol because the air was fixed and they were booked full. There was 2 flights of stairs to go up to the room. No elevator. We got to the room and the air conditioner didn't work. They sent a guy to fix it and it only worked for a couple hours and quit again. They never tried to fix it again.There were 2 ceiling fans in unit, neither one worked. The leading edge of the fan blades were black from filth. There was no Towels in unit. My wife walked down to the checkin hotel. They gave us 2 towels and said the couldn't give us any wash cloths or hand towels. No housekeeping at all. When you walked on floor you could feel the dirt on the floor. The balcony door was held closed with a 2x4\. My ocean view was of a street going to business district. ##### Keven Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Maria 8 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great spot Great location and walking distance from everything I’m Old San Juan ##### Maria Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Cesar Martin 22 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Cesar Martin Stayed 3 nights in Oct 2024 ### 8/10 Good #### Jason 21 Jun 2024 Liked: Cleanliness, staff & service, amenities Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular! ##### Jason Stayed 4 nights in Jun 2024 ### 6/10 Okay #### termaine 12 Oct 2023 Disliked: Cleanliness The view ##### termaine Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Carlos 2 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a very convenient place to stay. Two mins walk anywhere. Friendly staff, didn’t have a problem with anything. It was a 3 stories walk up. I liked the view. Best place ever. ##### Carlos Stayed 7 nights in Jul 2022 ### 6/10 Okay #### KATARZYNA M 27 Jan 2025 Liked: Staff & service Address on this property is incorrect. The address is 413 Calle Sol. The building is older than pictured. The kitchen and bathroom had ants but this is common in old buildings. The windows opened onto the inner stairway, the front windows were barred closed. The positives was value for money, location and huge size. The bed was new which was great. Couches are stained and shower is small. ##### KATARZYNA M ### 2/10 Terrible #### Paola 3 Mar 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Not as advertised There small apartment with a king size bed, I originally booked two beds, sofa bed had no sheets, I had to call the from desk that by the way was a few blocks away, no bathroom amenities and bedbugs bite me during my stay there. I have bites all over my body. I was really excited to stay in san juan city center but this was an unpleasant stay. ##### Paola Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Katina 14 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities To be honest was terrible. First I had some delays so we call to let them know that maybe we will miss the Saturday reservation, on that call she said it’s fine don’t worry. But then when I get the on Sunday 13, straight to the address is there, there’s no way to go in or nothing so when I call they said “you have to walk 4mis distance to check in” now my point is: why there’s no information of that in the emails or even in the call I did the day before. So we all the luggage I had to walk over there. Then we get there and the front desk is talking about how the phone is non stop and she can’t answer. Like a people are lost how we supposed to resolve ?! Only 1 toilet paper for 4 people, there’s only one air conditioner in the first part so if the other bedrooms close the door for privacy they will die w no air or breeze. They need to make some arrangements to that over there ##### Katina Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Rika 14 Nov 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom. ##### Rika Stayed 4 nights in Nov 2023 ### 6/10 Okay #### Eve 25 Mar 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase. ##### Eve Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Lynn R. 26 Apr 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities We couldn't stay because a/c was not working at all. Property did not look fresh or even recently inhabited.Could be great hotel and will be if they renovate it.Don't book now. ##### Lynn R. 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