Sheraton Casino

Desfortunadamente tuve que acortar mi estadía por motivos de trabajo pero el Hotel esta precioso. Espero la oportunidad de regresar y poder disfrutarlo.

We stayed 6 nights in October. Check-in was easy, they sent a code for the door al. The place was a good base for our trip around San Juan.

This hotel is horrible nice aesthetic but the service is terrible. We booked this hotel and wasn’t aware that they were having problems with the generator. Hotel didn’t send us a notice or a email regarding the issues they were having with the building we found out from other residents that this has been an occurring issue for 3 days prior to our arrival. When we arrived we were told about this issue and was also told that the problem will be solved and we can still be able to access our room and they still took a deposit from us which is unacceptable because they had to evacuate the building within minutes of them just taking a deposit from us because we then had to wait for the deposit to refund back to our card which will take days. They also didn’t provide us any resolution and told us to contact Expedia.