Search Hotels in Santa Clara, Cartagena

"This was one of the worst hotels I stayed at and I travel and live in Airbnb and hotels for the last eight years "

"No cooking area. You get charged for items in the minibar, and it doesn’t stay super cold. It’s still a nice chill. The ice bucket is very small.."

"Excellent stay, however bar and cafe prices need to be revised as they seem way too inflated"

"El hotel es increíble y la hospitalidad ni se diga, la comida espectacular, sin duda volvería."

"Great location. Close to a lot of activities. The Ubers were super cheap. Great pools. "

"The hotel and surrounding areas were beautiful and at a great location"

"This property is amazing as it has a awesome breakfast, "

"I would give this resort a 1-star rating. While arrival and check-in went smoothly, the overall experience quickly declined. One major issue was the language barrier. There was a clear lack of staff who could effectively communicate, which made even simple requests frustrating and difficult. During our stay, service was consistently poor. On two separate occasions at the pool, I requested drinks for my spouse and me, and both times, the request was never fulfilled. Another day, I ordered room service and received a notification through the app saying the food had been delivered—but nothing ever arrived. When I called to follow up, communication was again an issue. We eventually went to dinner, only to be told our food had “finally arrived.” Completely unacceptable. I also experienced an issue poolside where I was told I could not have a bottle of alcohol, while others clearly were allowed to. This felt inconsistent and, frankly, discriminatory. I felt racially targeted and did not observe others being treated in the same manner, which made the experience even more upsetting. The only positive part of this trip was dining at the Portofino restaurant. The staff there—Maria and Samir—were incredibly kind, professional, and provided excellent service. They were the highlight of an otherwise disappointing stay. Overall, I would not recommend this resort based on my experience. "

"The staff was extremely friendly. I felt safe and welcomed. The facilities were clean and in good condition."