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"I booked the Lakes hotel for my husband’s birthday. I requested a surprise package which included balloons and confectionary. We had a complimentary upgrade to the Windermere suite as this made it even more special for my husband and he was really over the moon with the views. From start to finish the staff were welcoming, kind and really helpful. On arrival, Mali one of the receptionist gave us a tour of the hotel. Mark showed us to our room and showed us how to use the hot tub etc. We enjoyed the using spa facilities and we also dined in one of the hotel restaurants called Mizumi. The food was lovely and staff were helpful. Thank you for this amazing stay, it was amazing!"

"The room was amazing and the view was spectacular. The staff were very friendly and the spar was great. Really enjoyed our 2 day stay and will definitely be back this year. "

"Great location really friendly staff over all brilliant stay"

"The staff was amazing and really friendly. The bed was heavenly! "

"Hotel was great. Made really special from the beginning when Muhammad on reception was so friendly and helpful. "

"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "

"Room was nice. Food was amazing!"

"Staff were amazing so helpful and friendly and the hotel was immaculate we will definitely be visiting again "

"Everything about this say was perfect. The staff were lovely, the room was beautifull with the view over the lake and was very clean and tidy. The food was delicious. We will be stopping again when we are in your direction "