Search Hotels by Britannia Hotels in Ruswarp from £47

"Misleading information from staff ruined what should have been a simple experience. We were told at reception that our voucher could be used for afternoon tea, then showed it again in the lounge before ordering and were seated without issue. Only at payment were we told it didn’t apply and charged full price, which feels completely unacceptable. To make matters worse, there were no towels in the room when we needed them, and the room was unbearably hot with no proper way to cool it. Overall, poor communication and basic standards not being met — wouldn’t stay again."

"The pictures on hotels did not reflect the room . Apparantly the pictures of the standard room on hotels were of a suite . Although the staff tried their wasn’t availability . The hotel is tired and dated ."

"Couldn't fault the gym, and the food was really good in the restaurant"

"Wonderful room. Very comfy beds, clean comfortable spacious room and bathroom. Delicious breakfast every morning. Lovely helpful staff. Would very happily stay here again in the future."

"guests smoking weed in the entrance food poor room unclean"

"Clean, great history on show. Spacious rooms and friendly staff. Plus a nice breakfast to choose from. Impressed."

"Lovely hotel. Great facilities and the grounds are beautifully kept"

"The only down side was I would've thought the people cooking in the restaurant should've wore a net over his beard. But on a whole we really enjoyed our stay. We have stayed many times before."

"Excellent location overlooking the sea and close to the castle. Staff were lovely and room clean."