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"Staff were friendly and helpful, Spa and Pool were excellent and provided a comfortable environment to relax and refresh. A great location for a short relaxing break!"

"The hotel was clean, staff were polite & helpful, breakfast was good & well laid out"

"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Excellent location, right on the main shopping road, near to most of the City attractions. 15 ish minute walk to the racecourse. Grand entrance and reception. Room was a little tired, but it was clean and suited me for one night. Excellent breakfast."

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."

"The rooms are very dated and tired. It did not live up to it's 4* reputation. Additionally the breakfast buffet was poorly managed, understaffed,"

"Rooms were nice and were clean. Only negatives were 1) there's not really a desk in the room . Only a round stool with no back on it so difficult if you're using the hotel for business. 2) There were no vegan main meals on the menu which is disappointing."

"Lovely hotel in a good location. Beds and pillows really comfy. Staff welcoming and friendly. Car park was full so used racecourse carpark. Not far to walk and only £10 per night.(Hotel is £20). Didnt have any meals in hotel so cant comment on food.Had a lovely 2 night stay."