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"Dirty rooms, rude unprofessional staff"

"Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐"

"Great and friendly very convenient"

"All was good "

"Great location and would stay again "

"Great stay with lovely hotel and in great location"

"nice hotel clean rooms a bit outdated now but good"

"Whilst the bedrooms themselves have been updated the carpet in my room was heavily stained. The bathrooms are also pretty dated with damaged mirrors and old fittings. The location is great for the arena and conference centre, and the bar was staffed by a friendly crew. "

"Breakfast was very good. There is gated parking for customers and it is a few minutes from the city centre and the train station"