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"had to wait at the reception for long , only one person working"

"Lovely property for a night or two stay. Staff were very nice. I had 2 drinks at the bar. One at night which was calm and quiet & relaxing on my own. Then complimentary coffee in the lobby once again really nice and relaxing. I slept fairly well and felt safe on my own. Bathroom had hair on the sink but wasn’t enough to complain as the rest was very clean. Walls could do with a referb as stains were on the wall. But overall a lovely hotel and having lovely reception staff and accommodating staff helps your stay a lot better especially as I needed to be at the Queen Elizabeth hospital at this sad time. Thanks to the lovely reception lady that took care of my coffee & made sure my directions back to the hospital was easy. Unfortunately I did not get her name. "

"Great stay, very attentive staff"

"Clean, quiet, great breakfast selection. Spacious room - we will be back!"

"Location is excellent, short walk from the New Street Station and near many bars and restaurants. Also a lovely 10 minute walk from the Utilita arena along the canals past more bars and restaurants. Room was nice and breakfast was good. Great views from the restaurant. Had bottles of water in the room and tea/coffee making facilities. Along with iron and hairdryer. Would definitely return again if going to the Utilita."

"Bed was a little hard for me but that is personal preference. Staff very friendly. Good food served very quickly via room service. Everything you need for a lovely stay away from home"

"It was a good location from the town center and very accessible. The staff were all so lovely and helped us with anything that we needed help with."

"Lovely well appointed rooms, very clean and the bed was very comfortable! Shower head didn’t look like it would give a great shower but actually was quite powerful. The breakfast buffet was perfect- lots of choice all excellent quality and now im going to have to buy a waffle maker for home! Would definitely stay again, perfect location for the arena which was why we were In birmingham. Highly recommend"

"Breakfast good not brilliant for an evening meal "