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"The service in this hotel is excellent and they had satisfied all our requests very quickly with the best service attitude. Unfortunately, we had to end our stay early due to a medical emergency in our family. Bayan Tree Bintan staff, helped us to find tickets even though the ferry was fully booked. We went to the ferry terminal anyways in hopes that someone will cancel at the last minute. They even offered to hold the room after checking out if we are unable to get the last ferry. The driver even stayed behind without informing us and only left after confirming that we managed to get the ferry tickets. The Hotels.com and Expedia staff was also very helpful and went out of their way to help us with settling subsequent matters in our time of need."

"While resort and rooms were spotless. Staff were more than polite at all times and couldn't do enough for me. Manager even made a point of going around and welcoming everyone by the pool and breakfast time. Would 100% recommend and I will certainly visit again."

"Expensive htl. Lift was slow. Bfast always can’t find seat. Parking lack of space"

"Food was fantastic."

"Nice place for a quick getaway"

"Pool was very well maintained and clean. Saltwater lagoon was an interesting feature as well."

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "