Title: Swiss-Belhotel Harbour Bay Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Swiss-Belhotel Harbour Bay Bayside hotel with 2 restaurants and full-service spa ![Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/a473dbab.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite, 1 King Bed | View from room](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/322164bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/d85ce2dd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/63bf2545.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/eea2e1ec.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Swiss-Belhotel Harbour Bay is near Harbour Bay Ferry Terminal and Nagoya Hill Mall. Relax at the poolside bar, visit the coffee shop or spa, stroll through the garden, or lounge by the outdoor pool with sun loungers. The staff is praised for their helpfulness. 8.6 Excellent ## Popular amenities - - Spa - Pool - Bar - Gym - Room service ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6316798&PinnedHotelID=6316798&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Deluxe King | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/b4dd31d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King 8.8 Excellent 6 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Private bathroom Rainfall showerhead Hairdryer - 312 sq ft - Sleeps 3 - 1 Queen Bed ![Grand Deluxe | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/d76eb3da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Sofa bed Bathrobes Separate bath and shower - 473 sq ft - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/eea2e1ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Separate bedroom Blackout curtains Bathrobes - 634 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Presidential Suite, 1 King Bed, Sea View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/b582345d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed, Sea View 10.0 Exceptional 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Separate bedroom Blackout curtains - 1173 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Deluxe Twin | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/fa1795f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin 7.0 Good 4 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Blackout curtains Private bathroom Rainfall showerhead Hairdryer - 312 sq ft - Sleeps 3 - 2 Single Beds ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/9f84b8d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 1 King Bed - Sleeps 2 ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/19a58a94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 2 Single Bed - Sleeps 2 ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/b634cafc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Non smoking - Sleeps 2 ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/701ddc44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite Non smoking - Sleeps 2 ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/04c1c372.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe Room Non Smoking 8.0 Very good 1 review - Sleeps 2 ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6320000/6316800/6316798/9f84b8d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Swiss-Belhotel-Harbour-Bay.h6316798.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Swiss-Belhotel-Harbour-Bay.h6316798.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.15499%2C104.00280&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kMrMwowJzs-VGpfApvM_uNSQP-I=) Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432 #### What's nearby - Harbour Bay Ferry Terminal - 10 min walk - 0.6 miles - Nagoya Hill Mall - 18 min walk - 1.0 mile - BCS Mall - 3 min drive - 2.1 miles - Grand Batam Mall - 3 min drive - 1.9 miles - Batam Centre Ferry Terminal - 9 min drive - 5.8 miles #### Getting around - Batam Batu Besar (BTH-Hang Nadim) - 28 min drive #### Restaurants - ‪Morning Bakery - ‬5 min walk - ‪Golden Palace - ‬6 min walk - ‪Paradise Garden Restaurant - ‬6 min walk - ‪M One Club & Entertainment - ‬7 min walk - ‪Pacific Palace Cafeteria - ‬6 min walk ## About this property ### Swiss-Belhotel Harbour Bay Hotel near Harbour Bay Ferry Terminal Close to Nagoya Hill Mall, Swiss-Belhotel Harbour Bay provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage at the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers - Free self-parking and extended parking - Limo/town car service, buffet breakfast (surcharge) and wedding services - Concierge services, a banquet hall and tour/ticket information - Guest reviews speak highly of the helpful staff Room features All 179 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes. Extra amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Rainfall showers, free toiletries and hairdryers - 32-inch LCD TVs with cable channels and DVD players - Electric kettles, daily housekeeping and desks ## Similar properties ![Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/107000000/106640000/106632500/106632429/0869730a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Apartments Grand Batam Batam - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 69 reviews £68 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=106632429&PinnedHotelID=106632429&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers](https://images.trvl-media.com/lodging/10000000/9370000/9370000/9369941/2d6d9920.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Batam Batam - 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Pool - Hot tub - Spa - Kids pool 8.2 Very good 435 reviews £42 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=477254&PinnedHotelID=477254&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17470000/17466600/17466543/7084dba6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Panbil Batam Batam - Pool - Spa - Kids pool - Parking included 8.8 Excellent 304 reviews £47 includes taxes & fees 8 Nov - 9 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=17466543&PinnedHotelID=17466543&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/58000000/57680000/57679100/57679061/w4000h2662x0y0-6f6991c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Batam Marriott Hotel Harbour Bay Batam - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 110 reviews £155 includes taxes & fees 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=57679061&PinnedHotelID=57679061&HadPinnedHotel=true®ionId=-1&adults=2) ![Premier Five-Bedroom Seafront Residence | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4730000/4720700/4720617/42ccc1de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Montigo Resorts Nongsa Batam - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 478 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=4720617&PinnedHotelID=4720617&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/13000000/12660000/12650200/12650144/4c9ecbe8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Golf & Convention Center Batam Batam - Pool - All-inclusive - Spa - Kids pool 9.2 Wonderful 476 reviews £64 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=12650144&PinnedHotelID=12650144&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/5000000/4990000/4983300/4983293/14678060.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### I Hotel Batam - Pool - Hot tub - Spa - Parking included 9.0 Wonderful 522 reviews £57 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=4983293&PinnedHotelID=4983293&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 50 metres - Street parking available - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free shopping centre shuttle - Limo/town car service - Free extended parking on site - Wheelchair-accessible parking available - Onsite parking options include a carport ### Food and drink - Weekday buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 180,000 for adults and IDR 90,000 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Couples/private dining ### Things to do - Full-service spa - Gym - Outdoor pool - Piano - Sauna ### Family friendly - DVD player - In-room cot - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - ATM - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - On the bay - Pool loungers - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Grab bar near toilet - Handrails in stairways - Lift - Low-height desk - Phone accessibility kit - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 5 floors - Ballroom - Banquet hall - Built in 2012 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with cable channels - DVD player ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Connecting rooms available - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Contactless check-in and check-out are available Minimum check-in age - 17 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 500000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 180000 for adults and from IDR 90000 for children - Airport shuttle fee: IDR 205000 per vehicle - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: IDR 500000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector and a security system If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 9:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Swiss-Belhotel Harbour Bay Swiss-Belhotel Harbour Bay Batam Swiss-Belhotel Harbour Bay Hotel Swiss-Belhotel Harbour Bay Hotel Batam ## Frequently asked questions ### Does Swiss-Belhotel Harbour Bay have a pool? > Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 9:00 PM. ### Is Swiss-Belhotel Harbour Bay pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Swiss-Belhotel Harbour Bay? > Self-parking and extended parking are free at this property; nearby parking is also free. ### What time is check-in at Swiss-Belhotel Harbour Bay? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at Swiss-Belhotel Harbour Bay? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Does Swiss-Belhotel Harbour Bay provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 205000 per vehicle applies. ### Where is Swiss-Belhotel Harbour Bay located? > Situated near the bay, this spa hotel is within 1 mile (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Swiss-Belhotel Harbour Bay Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 244 8 - Good 242 6 - Okay 54 4 - Poor 18 2 - Terrible 9 ### 8.4/10 Cleanliness ### 8.6/10 Staff & service ### 8.0/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Md Shahidul 2 Oct 2025 Overall excellent ##### Md Shahidul Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Damien 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always a good stay at Swissbel harbour bay ##### Damien Stayed 3 nights in Jan 2025 ### 8/10 Good #### Christian 16 Jun 2025 Liked: Amenities, property conditions & facilities Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler ##### Christian Stayed 2 nights in Jun 2025 ### 8/10 Good #### ang 9 Jun 2025 Liked: Cleanliness, staff & service, amenities walking distance near to ferry terminal ##### ang Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Damien 10 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service and staff. Clean location, close to ferry terminal ##### Damien Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Sarjune 22 Dec 2022 Liked: Cleanliness, staff & service Great place near the ferry terminal. ##### Sarjune ### 10/10 Excellent #### Pierre-Luc 28 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Best hôtel in Batam by far! Excellent service and clean ! ##### Pierre-Luc Stayed 8 nights in Sep 2024 ### 10/10 Excellent #### Wee Peng 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear ##### Wee Peng Stayed 1 night in Feb 2025 ### 10/10 Excellent #### SING SHI 24 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming. ##### SING SHI Stayed 2 nights in Oct 2023 ### 8/10 Good #### JANE ENGPING 4 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and big. Staff are friendly and polite. ##### JANE ENGPING Stayed 3 nights in Jun 2024 ### 6/10 Okay #### Nancy 13 Dec 2024 All overall should be good ##### Nancy Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Mohd 4 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very near to the ferry terminal ##### Mohd Stayed 1 night in Jul 2023 ### 8/10 Good #### Ee Chieng 30 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities good location, convenient. nearby harbor bay terminal. breakfast is good. ##### Ee Chieng Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Zuri 12 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal. ##### Zuri Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Ee Chieng 27 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated. ##### Ee Chieng Stayed 1 night in Aug 2023 ### 10/10 Excellent #### NOLITA 29 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stayed for 3 nights , requested non-smoking floor . Although we didn’t get a room with a good views, our room was comfortable enough . ##### NOLITA Stayed 1 night in Jul 2024 ### 8/10 Good #### ???? 24 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid. ##### ???? Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Mohd Suraimi 20 Mar 2023 Disliked: Staff & service The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality. ##### Mohd Suraimi Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Amuthavalli Shanthi 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel. Staff were friendly and the food was great. ##### Amuthavalli Shanthi Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Matt. 9 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel ##### Matt. Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Lee 29 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Service Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking. This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay. ##### Lee Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Yong Ann 18 Jun 2025 Liked: Cleanliness, property conditions & facilities Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!! ![](https://a.travel-assets.com/ugc/hotel-reviews/5bbd2d97-7307-42ac-ad13-bb9305a03157-1750230980114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a2e4bbc9-8390-4ab5-b2bc-7caa538a26a2-1750230983152.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ccd4a5c8-171c-4942-932e-084212c752ed-1750230981429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yong Ann Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Natalie 20 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite! ##### Natalie Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Teo 5 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Service Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon. ##### Teo Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Mardiana 10 Feb 2025 Liked: Cleanliness, staff & service, room comfort The hotel is very well maintain and is very nearby to many facilities and shops ##### Mardiana Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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