Title: Grand Mercure Batam Centre Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=114235505&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Mercure Batam Centre Luxury hotel with full-service spa, near Batam Centre Ferry Terminal ## Photo gallery for Grand Mercure Batam Centre ![Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers - Grand Mercure Batam Centre (Batam)](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/6959a37a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/014a37ef-4fd3-4777-ac48-a914501b9ca7-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Fitness facility - Grand Mercure Batam Centre (Batam)](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/3d5bb80b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Grand Mercure Batam Centre (Batam)](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/3c866858.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Grand Mercure Batam Centre (Batam)](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/c0c95495.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Museum Batam Raja Ali Haji and Batam Centre, Grand Mercure Batam Centre provides an adjacent golf course, a poolside bar and a garden. Indulge in a massage, a body scrub and a manicure/pedicure at the on-site spa. The on-site international cuisine restaurant, Ambrosia All Day Dining, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a bar. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £53 includes taxes & fees 11 Feb - 12 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Deluxe Room, 2 Single Beds, City View ![Deluxe Room, 2 Single Beds, City View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/c6c79dda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, City View ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains Separate bedroom - City view - 320 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, City View ![Deluxe Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/7e40da48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, City View 8.8 Excellent 3 reviews ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains Separate bedroom - City view - 320 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds, City View ![In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/8058181e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, City View ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains Separate bedroom - City view - 427 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Suite, 1 Double Bed, City View ![Deluxe Suite, 1 Double Bed, City View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/1ba6c4fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Double Bed, City View ### Highlights Separate sitting area Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains - City view - 689 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ### View all photos for Executive Room, 1 King Bed, City View ![Executive Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/97109096.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains Separate bedroom - City view - 463 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, City View ![Superior Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/115000000/114240000/114235600/114235505/1a4c4840.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Smart TV Renovated in 2025 Blackout curtains Separate bedroom - City view - 320 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Grand-Mercure-Batam-Centre.h114235505.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Grand-Mercure-Batam-Centre.h114235505.Hotel-Information) ## About the area Located in Batam, Grand Mercure Batam Centre is in the city centre and next to a golf course. Batam Centre Ferry Terminal and Batam Centre are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Mega Mall and Nagoya Hill Mall. Museum Batam Raja Ali Haji and Batam Sign are two other places to visit that come recommended. [Visit our Batam travel guide](https://www.expedia.co.uk/Batam.dx6224874) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.13413%2C104.04436&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-hRmpQHTTVvHNM4R99SMese3rdo=) Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461 ### What's nearby - Mega Mall 18 min walk \- 1.0 mile - Batam Centre Ferry Terminal 18 min walk \- 1.0 mile - Batam Centre 18 min walk \- 1.0 mile - Batam Center Shopping Area 18 min walk \- 1.0 mile - Maha Vihara Duta Maitreya Buddhist Temple 19 min walk \- 1.0 mile ### Getting around - Batam Batu Besar (BTH-Hang Nadim) 24 min drive ### Restaurants - Love Seafood Restaurant 6 min walk - Golden Lamian 6 min walk - Bandoeng Resto 5 min walk - Bamboe Cafe & Restaurant 12 min walk - Morning Bike Kopitiam 8 min walk ## About this property ### Grand Mercure Batam Centre Luxury hotel remodelled in 2025 and located near Batam Centre Ferry Terminal Located close to Museum Batam Raja Ali Haji and Batam Centre, Grand Mercure Batam Centre provides an adjacent golf course, a poolside bar and a garden. Indulge in a massage, a body scrub and a manicure/pedicure at the on-site spa. The on-site international cuisine restaurant, Ambrosia All Day Dining, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a computer station - A TV in reception, a dock and wedding services Room features All 230 individually furnished rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with bidets and free toiletries - Daily housekeeping, desks and desk chairs ## Similar properties ![Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers](https://images.trvl-media.com/lodging/10000000/9370000/9370000/9369941/2d6d9920.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Batam Batam - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 147 reviews £62 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=9369941&PinnedHotelID=9369941&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/13000000/12660000/12650200/12650144/b6eda0b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Golf & Convention Center Batam Batam - Pool - All-inclusive - Spa - Kids’ pool 9.2 Wonderful 486 reviews £77 includes taxes & fees 1 Feb - 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Pool - Parking included - Free Wi-Fi - Restaurant 10 Exceptional 11 reviews £51 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=117183615&PinnedHotelID=117183615&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/b572b486.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Batam Hotel & Residence Batam - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.8 Excellent 427 reviews £46 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/58000000/57680000/57679100/57679061/w4000h2662x0y0-6f6991c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Batam Marriott Hotel Harbour Bay Batam - Pool - Spa - Free Wi-Fi - Restaurant 9.2 Wonderful 123 reviews £148 includes taxes & fees 31 Jan - 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Pool - Hot tub - Spa - Parking included 8.6 Excellent 29 reviews £36 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=23336857&PinnedHotelID=23336857&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=114235505&PinnedHotelID=114235505&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=114235505,9369941,12650144,106632429,17466543) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free secured, uncovered self parking on site - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children - A bar/lounge - A poolside bar - A restaurant - Couples/private dining ### Restaurants on site - Ambrosia All Day Dining - Celeste Cafe & Lounge ### Things to do - 18-hole adjacent golf course - Children's pool - Full-service spa - Gym - Outdoor pool - TV in common areas ### Family friendly - Baby toys - Children's games - Children's pool - Children's toys - In-room cot - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Lockers - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Wedding services ### Business services - Computer station ### Outdoors - Dock - Garden - Pool loungers ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Hot stone massages - In-room massages - Manicures/pedicures - Reflexology - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Hardwood flooring in room - Lever door handles - Lift (90 centimetre wide door) - Smooth flooring in public areas - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 16 floors - Ballroom - Banquet hall - Designated smoking areas - Reception hall - Renovated entire property - June 2025 ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Food and drink - 24-hour room service - Free bottled water ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Individual furnishings - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g. directions) The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children aged 5 and younger eat free breakfast Rollaway/extra beds are available for IDR 500000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children - Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4) - Rollaway bed fee: IDR 500000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, mobile payments and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 6:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Mercure Batam Centre Batam Grand Mercure Batam Centre Hotel Grand Mercure Batam Centre BATAM Grand Mercure Batam Centre Hotel BATAM ## Frequently asked questions ### Does Grand Mercure Batam Centre have a pool? ### How much does it cost to stay at Grand Mercure Batam Centre? ### Is Grand Mercure Batam Centre pet-friendly? ### How much is parking at Grand Mercure Batam Centre? ### What time is check-in at Grand Mercure Batam Centre? ### What time is check-out at Grand Mercure Batam Centre? ### Does Grand Mercure Batam Centre provide a shuttle to the airport? ### Where is Grand Mercure Batam Centre located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Mercure Batam Centre Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 8.6 Amenities ### 9.2 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 23 8 - Good 6 6 - Okay 1 4 - Poor 1 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Lisa 22 Dec 2025 Liked: Cleanliness, property conditions & facilities Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great. ##### Lisa Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Poey Yin 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spacious and clean. Still rather new as it was opened in May 2025\. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal ![](https://a.travel-assets.com/ugc/hotel-reviews/c2ddd07c-5314-4ea8-9e40-84b75bceee90-1765515550282.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d08e7dae-bd0d-46a6-8b34-5e0c6c1b44bd-1765515550500.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2dcb79f8-d42c-42a5-83b4-8c43058fe07f-1765515550307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/963e411f-af5b-4476-8188-4aaf766ae77b-1765515550644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Poey Yin Stayed 3 nights in Dec 2025 ### 8/10 Good #### Keow Eng 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities New property so everything was very clean and comfortable. Room is spacious and clean Not sure if we were on a smoking floor (11th) but upon opening the door for the first time, the room smelled of smoke. We had city view and at night, the noise from the roundabout could be heard. Room could be better soundproofed. ##### Keow Eng Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Kevin 6 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room ##### Kevin Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Zy 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and staff is courteous ##### Zy Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Asish 30 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Grand Mercure Batam – Comfort, Class & Convenience Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special. The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore. Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out. What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after. If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again. ##### Asish Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Xinyi 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel! ##### Xinyi Stayed 3 nights in Sep 2025 ### 8/10 Good #### Wan Ka 11 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business trip in Batam very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm. ##### Wan Ka Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Khairunnisa 7 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated. ##### Khairunnisa Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sophia 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Meeting expectations I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury. The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom. What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay. Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices. Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return. ##### Sophia Stayed 2 nights in Jun 2025 ### 8/10 Good #### Priscilla 8 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you. ##### Priscilla Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Christian 14 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice new hotel with nice breakfast ##### Christian Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Sham 11 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Sham Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Victor 8 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent ##### Victor Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Boon Cheong 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Very well designed, customer orientated hotel. ##### Boon Cheong Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lee 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay. ##### Lee Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Moe 6 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Amazing brand nee stayed here from Canada and up to par with the brand ##### Moe Stayed 1 night in May 2025 ### 10/10 Excellent #### Saaria 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine. ##### Saaria Stayed 1 night in May 2025 ### 4/10 Poor #### Boon Cheong 12 Sept 2025 Liked: Cleanliness, property conditions & facilities Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good. ##### Boon Cheong Stayed 1 night in Sep 2025 ### 8/10 Good #### Poh Kheng 20 Oct 2025 ##### Poh Kheng Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Juliano 15 Oct 2025 ##### Juliano Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Nimas 13 Sept 2025 ##### Nimas Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Boon Cheong 12 Sept 2025 ##### Boon Cheong Stayed 1 night in Aug 2025 ### 8/10 Good #### 子琦 24 Aug 2025 ##### 子琦 Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jeslyn 1 Aug 2025 ##### Jeslyn Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Jeeva Klui Resort](https://www.expedia.co.uk/Senggigi-Hotels-Jeeva-Klui-Resort.h3777497.Hotel-Information) > > [Bawah Reserve](https://www.expedia.co.uk/Bawah-Island-Hotels-Bawah-Reserve-All-Inclusive.h35596144.Hotel-Information) > > [NIHI Sumba - member Leading Hotels of the World](https://www.expedia.co.uk/Wanokaka-Hotels-Nihi-Sumba-Island.h17680731.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [Mason Elephant Lodge](https://www.expedia.co.uk/Taro-Hotels-Mason-Elephant-Lodge.h2454938.Hotel-Information) > > [Anahata Villas & Spa Resort](https://www.expedia.co.uk/Ubud-Hotels-Anahata-Villas-Spa-Resort.h8694594.Hotel-Information) > > [HARRIS Hotel Kuta Tuban Bali](https://www.expedia.co.uk/Kuta-Hotels-Harris-Hotel-Tuban.h4015133.Hotel-Information) > > [Seascape Resort & Spa Uluwatu by Ini Vie Hospitality](https://www.expedia.co.uk/Pecatu-Hotels-Seascape-Luxury-Resort-Uluwatu.h112628480.Hotel-Information) > > [Batatu Resort - Adults Only](https://www.expedia.co.uk/Lombok-Hotels-Batatu-Villa.h35256487.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Airship Bali by Alex Villas](https://www.expedia.co.uk/Pecatu-Hotels-Airship-Bali.h82621687.Hotel-Information) > > [PinkCoco Uluwatu - Constant Surprises & for Cool Adults Only](https://www.expedia.co.uk/Pecatu-Hotels-PinkCoco-Bali.h4790082.Hotel-Information) > > [Waiwo Dive Resort](https://www.expedia.co.uk/Waisai-Hotels-Waiwo-Dive-Resort.h19862705.Hotel-Information) > > [Semabu Hills Hotel Nusa Penida - Bali](https://www.expedia.co.uk/Penida-Island-Hotels-Semabu-Hills-Hotel-Nusa-Penida-Bali.h19438626.Hotel-Information) > > [The Ungasan Clifftop Resort](https://www.expedia.co.uk/Pecatu-Hotels-The-Ungasan-Clifftop-Resort.h15375720.Hotel-Information) > > [Ijen Resort and Villas](https://www.expedia.co.uk/Banyuwangi-Hotels-Ijen-Resort-And-Villas.h23595652.Hotel-Information) > > [Korpak Villa & Resort Raja Ampat](https://www.expedia.co.uk/Waisai-Hotels-Korpak-Villa-Resort-Raja-Ampat.h45783817.Hotel-Information) > > [Hideaway Villas Bali – Uluwatu by Kanaan Hospitality](https://www.expedia.co.uk/Pecatu-Hotels-Hideaway-Villas-Bali.h13123041.Hotel-Information) > > [Adiwana Warnakali Resort](https://www.expedia.co.uk/Penida-Island-Hotels-Adiwana-Warnakali-Resort.h42540731.Hotel-Information) > > [Karma Kandara](https://www.expedia.co.uk/Ungasan-Hotels-Karma-Kandara.h2309193.Hotel-Information) > > [Ros-In Hotel Yogyakarta](https://www.expedia.co.uk/Yogyakarta-Hotels-ROS-IN-HOTEL-Yogyakarta.h10000528.Hotel-Information) > > [Coco Cabana](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Coco-Cabana.h24415782.Hotel-Information) > > [Wapa di Ume Sidemen](https://www.expedia.co.uk/Sidemen-Hotels-Wapa-Di-Ume-Sidemen.h22696940.Hotel-Information) > > [Munduk Moding Plantation Nature Resort](https://www.expedia.co.uk/Gobleg-Hotels-Munduk-Moding-Plantation.h4862440.Hotel-Information) > > [The Kayana Beach Lombok](https://www.expedia.co.uk/Lombok-Hotels-The-Kayana-Beach-Lombok.h39864041.Hotel-Information) > > [Sudamala Resort, Komodo, Labuan Bajo](https://www.expedia.co.uk/Labuan-Bajo-Hotels-Sudamala-Suites-And-Villas-Komodo.h44485746.Hotel-Information) > > [Kanawa Beach Resort](https://www.expedia.co.uk/Komodo-Hotels-Kanawa-Beach-Resort.h18835033.Hotel-Information) > > [Gilizen Resort - Private Pool Villas](https://www.expedia.co.uk/Lombok-Hotels-Gilizen-Resort-Private-Pool-Villas.h37857884.Hotel-Information) > > [The Leaf Jimbaran](https://www.expedia.co.uk/Jimbaran-Hotels-The-Leaf-Jimbaran-Bali-Luxurious-Villa-Retreat.h12074558.Hotel-Information) ---