Search Hotels by Firmdale in Reigate from £234

"This hotel was the best choice and everything we needed. It was reasonably priced, extremelly well located, right next to the beautiful Tower Bridge over Thames and the Tower of London, very close to buses and underground transportation- the Tower Hill Station. It provided an excellent hot breakfast with personalized omelets, an English breakfast and cold cuts, fruits, pastries and good coffee. It also has a restaurant on site with outdoor seating and gorgeous views at dinner. The rooms are quiet and clean, with comfortable beds and great duvets, equipped with AC. The hotel replenishes daily bottles of water in the room, which we appreciated a lot. The entire staff was really nice and welcoming, but we would like to give special kudos to one special staff member who made our stay extra enjoyable: Narcisa Chirita, who went the extra mile to ensure that we had everything we need, and brightened our day with her greetings and pleasant conversation. Also, she saved us from missing our flight and having to pay for another flight overseas because of going to the airport with no passports. Soon after checkout, she contacted us to let us know that we had forgotten our passports, debit cards, insurance cards, driver's license and some cash in the safe. Had it not been for Narcisa, we would have experienced a really stressful and upsetting situation. So, again, many thanks, Narcisa Chirita! We appreciate your kind and thoughtful gesture! We will be visiting again!"

"Our room was nice, customer service was excellent. Location is walking distance to Big Ben and some other historical areas. I would recommend this hotel and would stay there again. "

"Was great "

"The hotel was immaculate throughout. The staff at the front desk were welcoming and friendly. We enjoyed two chocolates upon checking in, bags were stored for us as our room was not ready early. The bed was extremely comfortable, AC was excellent and easy to use. Lights were electronic controls but easily learned. Shower water pressure was great. Felt very comfortable here."

"We have stayed here before which is why we returned. The rooms are comfortable (especially the beds / pillows). Our room was at the back of the hotel where there was building work going on outside. It was rather hot so we needed to open the windows and the noise in the morning did disturb us. We asked if we could move rooms and the reception staff were very helpful and friendly. We moved to another room which was cooler and less noisy. The bar and food is nice enough. Large open space. Breakfast was excellent with plenty of choices. I’m gluten intolerant and the breakfast manager took me around to check what was suitable for me. I couldn’t fault our overall experience. The location is perfect for getting around London with the tube station about 50m from the front of the hotel (not that we used it much) except to and from Victoria coach station. "

"Property was excellent for my needs. Booked an addfitional two rooms on the weekend for my family and had a great meal at the restaurant as well as super drinks in the bar. Only minor comment was no sports channels on the TV."

"Great location, very nice and helpful staff, good restaurants and shopping center. Next time I will stay here again."

"It was good"

"Room was beautiful, property was nice, right along the river"