Felt Like Royalty!
From the second we were greeted upon exiting our shuttle from the airport to the hugs goodbye from our concierge, Leidy, we were completely treated like royalty. Upon our arrival we learned our two bedroom master suite would not be available for us until our second night. Not missing a beat, the staff provided us with two connected one-bedroom suites for our first night and for the "inconvenience" upgraded us to "reserve" status. It was hardly an inconvenience as every little detail in the smaller rooms were perfect anyway!
Leidy introduced herself immediately on our arrival and checked in with us regularly, making sure our favorite restaurants were booked, our beach chairs were ready and, when we finally moved to the other room, that it was exactly as we had wanted.
Everyone at Paradisus Palma Real was incredibly warm, friendly and fun! They truly cared about making our vacation experience a wonderful one!
Comment from Hotel Management
05-Apr-2018 by Monica S., Guest Experience Director , Hotel Management
What a wonderful review! Thanks a lot for sharing your kind and honest words.
I must say, your feedback is exactly the kind of review we would like to receive every time....enthusiastic! Thanks a lot for choosing us. Thanks for giving us the opportunity to offer you the vacation of your dreams.
I would like to thank you also, for your kind words about the service provided by Leidy. Rest assured, we will share your compliments with her. She will be honored.
We care about you, after all, you are part of our family and deserve to be treated as royalty.
Whenever you feel the need to be pampered and to relax yourself, come visit us. We will be waiting for you.