Ratings based on 1,196 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent hotel, in the beach, excellent staff

Posted 04-Jan-2017
The checking was very fast. Hotel facilities are beautiful and in excellent conditions. The beach is clean and beautiful. The interteiments activity could no be better. The dinner for Christmas eve was amezing. The decoration was a wonderland. For Christmas day they did bring Santa Cloud in a helicopter. Santa gave a gift to every single child who approach him for a picture that was not only a beautiful experience for children but also adults.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent vacation

Posted 31-Dec-2016
The most friendly and helpful staff that we have experienced in the Caribbean. Food was very good. The manager was outstanding in helping with a number of special requests to accommodate our group. The rooms were spacious and close the the pool and beach.
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Best All Inclusive in Punta Cana

Posted 30-Dec-2016
Pros: Great service
Cons: Wifi very spotty
Location: Snorkling, scuba diving
Efficient check in, beautiful grounds, very friendly, helpful and happy staff.
3out of 5
by A verified traveller from Hoboken NJ

I'd try a different place before going back...

Posted 27-Dec-2016
Pros: The look and feel of the place is quite nice. The bar tenders and waiters were all nice.
Cons: Management attitude towards service needs an overhaul. Their front desk and concierge staff is very comfortable saying sorry and no to the guests.
Location: Golf and explore the local village down the road, or just stay in the hotel is you're not an explorer.
It's quite unfortunate that the staff is trained to so casually and routinely say no when it comes to providing excellent service - because the facility and grounds are beautiful and the hotel has the potential to deliver an amazing vacation experience. My wife and I stayed at the hotel for a week in mid Dec 2016 with our 2 year old. My wife is Dominican, and speaks spanish, and I brought about $250 in 5's and singles with me to use for tips (despite the hotel being all inclusive) since we know that we like good service and we understand that tipping can encourage excellent service. The hotel is clean and very beautiful, the beach is amazing (but that's anywhere in Bavaro). Overall the food service staff and the bar tenders were all quite nice and willing to do the basics and go beyond. We found the largest disconnect to be with all of the front desk, and concierge staff. The scheduling process for restaurant reservations was mind boggling, annoying, and just plain out of service most of the time - the staff managing that process was caviler and could care less about the disorganization or finding a solution that was convenient for the guests. The $550 Expedia promoted resort credit was a sham. We were allowed to check in, and were never advised as to the complicated process and rules involved with actually using the resort credit, or securing the vouchers until we proactively inquired about it days into our trip. Argued with concierge at check out to use vouchers.
4out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Family friendly

Posted 27-Dec-2016
Pros: Family friendly, nice ocean, nice pool.
Cons: Many staff can't speak English.
Overall, we enjoyed staying in this hotel. Kids liked pool. Foods are good. Didn't use steakhouse because other reviews say it is bad. Restaurant Bona (Sushi) is terrible. Other restaurants are very good, but kind of hard to make reservation.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2016
It is a great resort Good facilities Good stuff Delicious food
3out of 5
by A verified traveller from s

Good but not great

Posted 26-Dec-2016
Evening entertainment was good, food was okay, most of the staf dont know english. People in front desk failed to explain about the resort fecilities and activities.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort

Posted 25-Dec-2016
My stay at the Palma Real was amazingly unforgettable! Attended a destination wedding which was planned and executed perfectly! The food was amazing, friendly staff and incredible bartenders! I would visit again.
3out of 5
Recommended
for Everyone
by A verified traveller

I feel I was Ripped OFF

Posted 21-Dec-2016
Pros: Facilities are great Staff is wonderful
Cons: It is all inclusive but you need to go through a long process to make reservations rather just do online or call someone.
Location: Never left
Let me start by saying that this is a beautiful place .The rooms are nice and the staff really go out of there way to make you have a great experience..I was with my father, who uses a walker, and people could not be more helpful. So what is the problem. I booked on expedia a four night stay.The room rate was to include resort credit. I did not get the credit or an explanation on check in. The "resort credit office " was closed my first full day so I was told I could use the spa and credit would be applied Problem is this is not really a credit but more like coupons.They make you go to their timeshare office, where a new program is launched, to get the "credit" What you find is that these are coupons and no credit at al This is a timeshare ploy plain and simple and as I said, fraudulent to call it resort credit
4out of 5
Recommended
for Everyone
by A verified traveller from Cleveland, Oh

Very nice but aging hotel

Posted 18-Dec-2016
Pros: The appearance was very high end, the food and drinks were always present, the pool was always clean.
Cons: See above comments
Location: Location was perfect in regards to the beach, golf and shopping
Very nice experience overall, most of the staff made us feel special and the hotel was kept in a clean orderly condition. The only knocks we had which really shouldn't deter anyone was 1) the A/C unit in our room was loud and turned on and off constantly, looks like filter hasn't been changed in a while....not sure that's why it ran like that. 2) most of the food at the buffet was cold when it should have been kept at a hotter setting...i.e. cold scrambled eggs and much more. Seemed like the last day the food was warmer. 3) the natural stone walkway tiles around the pool are deteriorating and I almost got injured on 1 that was fairly deep. 4) the bathroom had see through areas which offered not much privacy, good thing we didn't bring our granddaughters.