Ratings based on 1,297 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Perfect place to visit

Posted 12-Feb-2018
Everything was perfect 👌 good service, excellent food, the room was clean, the bar was delicious in general everything was perfect
Comment from Hotel Management
12-Feb-2018 by Monica S, Hotel Management
Dear Mario, Thank you very much for selecting us in your last visit to Dominican Republic and for sharing your wonderful experience with us! It is a pleasure to know that you enjoy our gastronomy, our room, our bars and especially due to the dedication and service provide by Paradisus Palma Real team. We wait you for a next Dream vacation in the near future.
5 out of 5
Recommended
for Couples
by A verified traveller from Boston, MA

Very please!

Posted 26-Jan-2018
Pros: Cleanliness, Friendliness, Relaxing.
Cons: Too much hassel to buy things.
We stayed four nights and five days and it was not long enough! This hotel was amazing in every way and exceeded our expectations. It was our first time out of the country and they made for a great first experience. The hotel was very clean, food was delicious and we were happy with the selection especially for all inclusive. Pool and amenities were also amazing! The one thing I would complain about is the constant hassle from people trying to sell you something when all you wanted to do was lay by the pool. But, we kindly told them no thank you a few times and that was it. Also, many different options for activities including race boats, snorkeling, paddle-board yoga... I would definitely recommend this hotel and plan on coming back again.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
Thank you a lot for your comment and for recommend us ! It is wonderful to learn how magnificent your stay was! I really appreciated your comments regarding the professionalism and warmth of our staff members. I will make sure they receive your comments. This unique Paradise will be waiting for you!
5 out of 5
Recommended
for Everyone
by A verified traveller from Delaware

Beautiful resort, great food, great service

Posted 16-Jan-2018
Beautiful resort, great food, great service. Royal service with the butler was worth it; very helpful. It’s Paradise & we’ll definitely plan to return soon.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
Thank you very much for sharing your last experience with us! It is a real honor to know that you spend a really good days due to our facilities, our food but especially due to the dedication of our staff.
3 out of 5
Recommended
for Everyone
by A verified traveller from iowa

Grrg

Posted 12-Jan-2018
Great hotel and location. They do not fix problems in rooms.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
Thank your for sharing your last experience with us! I apologize if some of our services did not meet your expectations. I appreciate your observations in these respects and I have forwarded your comments to the corresponding departments.
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel close to the beach

Posted 04-Jan-2018
Pros: Cleanliness
Cons: The hotel can make an effort to remove the seaweed on the beach area
We had a good time, the food and entertainment was very good.
Comment from Hotel Management
19-Jan-2018 by Monica S, Hotel Management
Thank you for your comments! We usually work on removing the seaweed, only there are times of the year when it hits harder... We hope to see you back! Best regards
3 out of 5
by A verified traveller from NY

Construction work nightmare

Posted 24-Dec-2017
The hotel was nice except for three issues. The main one was the rehab work being done. It is prime season and we paid higher prices for this time year only to be subject to constant work being done. They sanded and painted everyday while we were there around the main eating (buffet)and outside bar. You could not eat or drink without inhaling the fumes from the paint being sprayed on. I understand work has to be done, but waiting to do it during peak season...higher prices/Christmas holiday was unacceptable. The second issue was the false advertising of the excursions by staff. They only care about their commission and the deal they can give you if you pay with cash. The third was we were never given any information on using the partner hotels within the Melia group. Our concierge Sergio never explained anything to us. Kept promising a coupon book, but we were never given a thing. He was supposed to show us around. He did not. Only thing he made due of was to set us up with “ the Circle” people to try to sell us a time share. On another note Shaky Shaky was absolutely awesome. He really does it all and busts his butt. He and a few other entertainers were really good. with the patrons and kids.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
I truly appreciate your constructive observations about our property, and I highly regret that your experience was less than what you expected. Our guests’ satisfaction is our top priority and therefore we are very concerned with the fact that we did not impress you with some of our services. Thank you once more for your value comments and we wait you to change your experience with us .
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

One of the best hotels

Posted 24-Dec-2017
Loved the resort. I travel to Punta Cana every year and this is my second time staying at the paradisus. Pros: The beach and pool area is beautiful and the property is huge. You can always find an umbrella at the beach. The property has palm trees everywhere and an amazing ambiance. Night life is fun, one of the nights in particular they put on a show in the outdoor area and had lots of dancers. The staff are always friendly and try and go above and beyond. Pool party during the day was also a great time. Cons: not the biggest deal, but there was a server for the sweets at the buffet, so every time you wanted to get something he would have to serve you. It made it difficult and annoying to get the sweets I wanted. Also, I went a few days before Christmas and there were no Christmas decorations up this year!! There was also a lot of construction going on, and you’d think that since winter break time is there busy season they would put it off till later
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
First of all, thank you for extending us your valuable comments about our services and staff. It pleases us to know that we completely fulfilled your expectations. Secondly, thank you very much for sharing your constructive observations with us, i assure you good notes have been taken. In reference to the constructions, it is a pleasure to inform you that all of them are being part of a daily refresh and that during Christmas we stop them. We cannot wait to welcome you back in your second home at Dominican Republic!
5 out of 5
Recommended
for Everyone
by A verified traveller from long island. new york

Beautiful

Posted 15-Dec-2017
Best vacation, hotel was beautiful, everyone there was so curtious and helpful. Our personal butlers were exceptional. Anything we needed was taken care of. Plan on returning next year.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
Thank you for extending us your valuable comments about our services and staff. It pleases us to know that we completely fulfilled your expectations. We cannot wait to welcome you back!
3 out of 5
Recommended
for Everyone
by A verified traveller from oregon

Not as advertised

Posted 14-Dec-2017
Pros: Beautiful grounds and facilities, great beach location, large suites.
Cons: Truth in advertising, not fond of the bait and switch tactics.
Location: Beach walking, golf (not included),
The hotel advertises many included activities which in fact have an added cost. The $550 room credit is a complete scam. You get a coupon book, but using them cost more than paying. For example there is $50 coupon for the spa, not applicable to any specials. Using the coupon at "regular" price cost more than the special. The wait staff is wonderful, friendly and gracious. We loved Daniel at the swim up bar. The hotel practices its own class system with color coded wrist bans that segregate the guests. Exclusion from parts of the hotel is not specified in any advertising. On a positive note, the grounds are beautiful, pools are clean and spacious, the beds are comfortable and the rooms are clean. Communication is the problem, and truth in advertising.
Comment from Hotel Management
09-Feb-2018 by Monica S, Hotel Management
Thank your very much for sharing your last experience with us! Thank you for highlight all the aspects you enjoy, our grounds, our pools, our rooms but especially the dedication and hard effort made from Paradisus Palma Real team, especially your pool concierge Daniel. It is a pleasure to inform you that we have language lessons where all the collaborators can go to improve or study languages.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Paradise

Posted 11-Dec-2017
Pros: Everything, cleanliness, appearance, amenities, decor, classic looking hotel.
Cons: Nothing for me.
Location: Shopping mall close by, with shuttle service to and from the hotel.
3rd time at Paradisius Palma Real and we did Royal Service, absolutely perfect, there isn’t one thing to complain about. It’s the only way to go, drinks were amaz8ng, Service was fabulous and the entire staff was professional and friendly. Will definitely be going back the same way. Spa at the Reserve was beautiful.