Ratings based on 1,112 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from New York

Posted 07-May-2016
Restaurants are less than average. Buffet is good. Pull clean and large.
5out of 5
by A verified traveller from New York

Posted 04-May-2016
This is the 4th time we have come to this resort. We love it. The place is beautiful and well kept up. Staff are all great.
2out of 5
by A verified traveller from b

"the reserve guests or the VIP get service

Posted 02-May-2016
We felt very isolated. Wherever we turned signs were posted "reserve only guests or "VIP club members only" . The staff catered to them at all the restaurants. The beach has drug dealers stationed right in front , where security seems just fine with it.
5out of 5
by A verified traveller

Awesome resort to keep you busy

Posted 28-Apr-2016
This resort was so much fun! There's a group of entertainers: Caramelo, Gasolina, shaky-shaky and Laura that make sure you're never bored by the beautiful beach or pool and ensure you're fit and entertained by daily yoga exercises by the sand and in the pool, salsa lessons, and painting. Great food, atmosphere, and people. Loved it !
4out of 5
by A verified traveller

Posted 27-Apr-2016
Cons: Food was ok, could have been better. Food was sub par.
Very pretty hotel, room are far from pool and beach.
2out of 5
by A verified traveller from shaun . ct

Nice beach but........ That's about it...

Posted 25-Apr-2016
I could probably type for an hour and not even crack the crust on our experience, here is a quick run down. Food is hit or miss, went to restaurants they served under seasoned "pumped" meats, over cooked pasta. The best place to eat was the buffet, that pretty sorry that the buffet is better than passion there claim to fine dining. The waiters put on white gloves to put down silverware on the dirty table cloth!!! They gave us four different flavor butters that all tasted like they sat in the back for a refrigerator for a month. Enough about the food, we stayed five nights, four of them we woke up to flooded kitchen floor. Called front desk twice said they would send someone out they never came. Then I went to the front desk asked to speak to a manager, staff member said he would like to try to fix the issue. So I explained my frustration will calling and still water on the floor. He said someone would be there in fifteen minutes to fix it. They were and there fix was to turn up the temperature on the refrigerator. Did it fix it............. No!!!! And now we have warm drinks!!!!!! So that was it I went back to front desk and had to blow my lid had to wait fifteen minutes to speak to a manager and then the frig was fixed. Great costumer service ...... Also first morning there, where approached and asked if we would like a tour of the property to see all the amenities it had to offer. It's all a ploy to get you into an office to sign up for a membership to there club of course!
5out of 5
by A verified traveller from Paramus, NJ

Great 25 Anniversary vacation

Posted 24-Apr-2016
Pros: Very clean and the staff was very friendly and helpful.
Cons: When making dinner reservation for the restaurants the hours between 7 to 8:30 always seemed booked.
My wife and I had a great time at Paradisus Palm Real. It was our second time there and we thought this was the best of the 2 times. We felt the buffet food was a lot better than when we went the first time. The staff was very helpful and they gave us a room upgrade when we told them we were there to celebrate our Anniversary. Our friends that traveled with us were upgraded too. We all had a great time
5out of 5
by A verified traveller from New Jersey

Posted 23-Apr-2016
This was our 4th time here and it never disappoints. Highly recommend.
5out of 5
by A verified traveller from new jersey

Extraordinary service and excellent ammenities

Posted 23-Apr-2016
The staff went above and beyond service. The view was breathtaking and the ammenities were excellent. The buffet was the best. Although the mattress was a bit too firm and the room was musty. It was like paradise. My son loves the big pool and the entertainment was superb. We are definitely going back there. I also highly recommend the resort. First class all the way. The staff is helpful and very respectful too.
5out of 5
by A verified traveller

Gorgeous resort !!

Posted 11-Apr-2016
We reserved this resort based on reviews and critic ratings - and it was everything and more! Beautiful resort and beach, food was excellent every meal, and staff is the best!! Every night there is a performance - the first night was a Michael Jackson show and it was excellent! We stayed 7 nights and never left the resort - the restaurants are all wonderful - even the main buffet is fabulous. We will be going back!!