Ratings based on 1,242 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Great hotel right on the beach. Gorgeous view.

Posted 27-Jul-2017
Went on a vacation with older teenagers. Everyone had a good time. Hotel staff was friendly and attentive. Pool and swim up bar was utilized fully. Hotel is right on beach so easy access to water activities. Hotel arranged excursions for ziplining and horseback riding; transportation there came directly to hotel and deposited us back there after the activity. Buffet food was outstanding and restaurants on site were also very good. Will most certainly come back for another vacation.
2 out of 5
Recommended
for Everyone
by A verified traveller from Ft Lauderdale, Fl

Lack of Hotel employees

Posted 26-Jul-2017
Pros: Hotel decor and spectacular pool
Cons: Hotel checkin/ Restaurant reservations/ hotel Personnel/Lack thereof)/ Equip hotel with sufficient staff to handle
Location: Plenty of activity nearby. No complaints here.
Hotel is gorgeous, however the lack of staff throughout our vacation caused us to have unnecessary delays from the minute we landed. Checkin took us almost 45 minutes. Get to the room only to find the phones do not work and the Hot water was not working either due to a faulty shower. requested a rollout bed only to have brought a day later. Truly sad all of this had to occur on a trip where I brought a group of 10 to show off "My Country". As if that wasn't bad, our dinner reservations were lost on two of the 7 nights thru creating a hour wait each time. On three consecutive days, the Hotel ran out of towels at the pool. Are you kidding me????????? I still recommend the Hotel due to its beautiful ambience and hopes that additional personnel will be hired througout the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Gon

Beautiful resort amazing views !

Posted 22-Jul-2017
The rooms are spacious and clean . The views are to die for . Second time at this resort and can't wait to get back . Buffet at Naos is delicious and Vento and fuego restaurant are amazing. I highly recommend ...you will love it .
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Posted 21-Jul-2017
Well organied, loved it, the staff are really nice, only thing that I didn't like is that they now put a $5 delivery charge for room service, at that point it's not all inclusive
3 out of 5
by A verified traveller from Miami

Not as good as it used to be

Posted 15-Jul-2017
Pros: Beach, architecture, AC in the room worked well.
Cons: Food in the buffet, service in the buffet, hygiene in the buffet, maintenance in the rooms, it should not be a fee of $5 for room service. Pool hours.
This was my 4th year going to this hotel and it was my last. The service, the food quality and the hygiene of the hotel has deteriorated a lot, it seems that the resort is under a new management that does not understands the customer's expectations. It is now a 3 start all inclusive. The beach and the hotel architecture are still beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2017
Our family had a wonderful time during our stay. The only issue we had was the internet wasn't working properly all through the hotel. The restaurant reservation was horrible, we were not able to reservation for any of the speciality restaurant during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Beautiful Resort

Posted 15-Jul-2017
I love this place, all services were great. The staff very friendly and the food delicious.
3 out of 5
Recommended
for Everyone
by A verified traveller

O.K.

Posted 14-Jul-2017
Bad service in dining rooms badly organized.nothing else to comment.
4 out of 5
Recommended
for Everyone
by A verified traveller from NY

Fun

Posted 14-Jul-2017
Wonderful family vacation,my wife and four kids stayed in the pool all the time,food is good, nice beach except for some sea weed,nightly shows was entertaining Two things must improved significantly and immediately (1)service at check in,it took us two hours to get our two rooms,simply add more staff (2) kids club needs more activities and amenities for the kids,water slides/water sports,arcade/games etc
4 out of 5
Recommended
for Families
by A verified traveller from Miami, FL

Good with Room to Improve

Posted 11-Jul-2017
This is our second stay in this hotel. The experience was good but we had some issues The WIFI in the hotel is TERRIBLE. Other cheaper hotels have better wifi The Food was great in the Buffet but the restaurants could be better Room Service is Slow and the usually make mistakes with your order KidZone was boring Not Enough Beach Chairs Expensinve Spa