Beach was very dirty. Lots of seaweed. Wasn’t cleaned at all. Impossible to swim. Had to walk 10-15 min on the beach to another hotel because their beach was cleaner and had a net or barrier to keep seaweed away from the shore. Other wise the hotel was nice food was good.
Comment from Hotel Management
13-Jun-2018 by Monica S., Guest Experience Director , Hotel Management
Thanks for choosing our hotel as your vacation destination. I would like to thank you, as well, for your review and for the time you invested to share your experience with us.
We are glad to know that, overall, we offered you a great experience. However, I am sorry for the inconvenience you encountered with the seaweed on the beach. In this sense, allow me to assure you we carry on a daily cleaning program on our beach. I am sorry if you didn’t receive this impression. Nevertheless, rest assured, I will definitely share your remarks with the departments involved.
The seaweed on the beach is a natural phenomenon that is affecting, in this period, the coasts of the Dominican Republic and other islands of the Caribbean.
We really hope to have another opportunity to welcome you back at Paradisus Palma Real.
Guest Experience Director