Ratings based on 735 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice people, friendly staff, very clean hotel

Posted 28-Aug-2015
Pros: Friendly staff, very accommodating, very clean
Cons: Dinner reservations
The staff at this hotel could not be any nicer and accommodating. The cleanliness of the hotel, grounds and restaurants is impressive. Although each night we did have dinner in the restaurant we were trying to make a reservation for, the process of trying to get and/or confirm a reservation is nerve racking (as with most all-inclusive resorts). In all fairness I must say the staff was very potile and helpful. One night we could not get into the restaurant we were trying for and the restaurant manager CAME TO US and told us that we were guests of the hotel at an expensive restaurant that was not part of the all-inclusive plan. The food at all the restaurants was very good. We were four people.
4 out of 5
Recommended
for Couples
by A verified traveller from Worcester, MA

Beautiful All-Inclusive Resort

Posted 24-Aug-2015
Pros: The buffet and available restaurants were a highlight that was only improved by the very attentive staff.
Cons: The room we stayed in didn't have a working TV, our toilet leaked and the couch in the living room was super uncomfortable.
Location: We stayed on the property, but there were many opportunities for outside excursions. Talk to the concierge and they will help you choose the best ones
We stayed 7-nights for our 2nd Honeymoon celebrating our 25th Anniversary. The vacation was wonderful and this resort lived up to all the positive reviews when it came to outstanding service from the staff and the grounds. We stayed in a luxury garden suite that was disappointing. I would recommend upgrading to Royal Service if you can afford it because the rooms are probably much nicer.
5 out of 5
Recommended
for Everyone
by A verified traveller from washington , dc

Very nice all inclusive resort.

Posted 22-Aug-2015
The staff was very friendly. This resort defiantly has 5 star service. I will return
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

First All-Inclusive and Loved It

Posted 22-Aug-2015
Pros: Staff and food
Cons: Nothing
Location: The location was right next to a mall and club. They have people on the resort that can help with doing something adventurous like ATVs
The Paradisus Palma Real Golf & Spa Resort was excellent. The best part of the trip was the staff. Very attentive, polite, and always willing to give whatever you need. The resort is beautiful, pool area and beach were excellent. The rooms were clean mini bar stocked daily. The restaurant and bars at the hotel were very good as well. This was an excellent trip with friends.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2015
Pros: The location, the hotel itself, and the staff.
Cons: Proper working jacuzzis in Royal Service and proper working equipment in the Yhi Spa
Location: Not much to do near by. But lots to do on the resort
Excellent location. Friendly helpful staff. Food was ok. Would have liked more authentic food. Overall one of the best vacations ever!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2015
Best vacation ever in a wonderful place! It is an amazing hotel that really worth
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

PARADISE

Posted 20-Aug-2015
Pros: The cleanliness The staff The spa The pool TOP NOTCH!!!!
Cons: The seaweed on the beach
Location: The Dr. Fish spa was a nearby excursion that was amazing. Highly recommend it if you are looking to relax.
Where do I begin. What make this hotel superb is the staff! We met many staff members that were so friendly and helpful! First there was Fabien at the check in counter. He was the 1st person that we came into contact with and he set the tone from there. He was helpful and gracious. There was Beybi. He made sure he showed us around the hotel and gave us all the pointers take sure we had a pleasant stay!! The life of the party was Shaky-Shaky. He was the person that gives you information about any activities going on around the resort. He was so funny, always remembered our names and always there to entertain and help. Happy face was a great young lady that was also the life of the party. She was very witty and down to earth and made sure everyone was having a good time. And last but not least there was a bartender named Jose. He worked in the bar next to the theatre. He took such great pride in making all his drinks. He made sure your were satisfied and you loved what you were drinking and the presentation was amazing!! The other truly wonderful part was the cleanliness of this place! They cleaned 24 hours a day. Everything was always in place and if you needed something they were right there to give it to you!! Rooms were always immaculate and service outstanding. I would give this resort 5 out of 5 if it wasn't for the beach. The beach had quite a bit of seaweed so it was a little hard to enjoy but the view was breathtaking. Can't wait to go back!!!!!! Loved it.
4 out of 5
Recommended
for Couples
by A verified traveller from Colombia

Nice Hotel in Bavaro Beach Punta Cana

Posted 19-Aug-2015
Pros: The private beach and pool areas from the Royal Service area. also the private restaurant.
Cons: The bartender at the Royal Service area.
I had stayed at 2 Paradisus Resorts in Mexico and Dom Rep but had higher expectations of the Palma Real. We travelled as a couple for a long weekend and in general the room and resort conditions (pools, beach area, restaurants) are very good. We had the Royal Service and our concierge / butler was attentive and played his part well. However, the lady bartender at the private pool was not resorcive (we asked for Sauvignon Blanc and she said twice she only had Chardonnay - a small stroll to any restaurant or another bar would have solve the lack thereof) and simply has a bad attitude for two days. The second day I complained in the lounge and I am still waiting to hear from the property. Overall what you can except for a high end all inclusive but I was shocked because I had never encountered this attitude from servers in Punta Cana and certainly not with the price tag attached for the weekend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2015
Breathtaking views, prime location on the beach, and overall amazing accommodations. The majority of staff were friendly and attentive. Overall a great place to vacation.
3 out of 5
by A verified traveller

Very inattentive staff

Posted 17-Aug-2015
The resort itself is pretty , except fie the sea weed , that's makes it impossible to go in the ocean . Very poor opinion of the people in Dominican Republic and the hotel staff in particular . All seem anxious to make a quick buck , while providing poor service . If you don't believe , just try calling their 800 number and listen to responses .