Nice Hotel with Excellent Staff but Not 5 Star
We stayed at the Paradisus Palma Real from August 27th through September 3rd. The hotel's common areas and ocean view are beautiful. We paid for Royal Service and although we were close to the beach and the pool, the rooms are definitely in need of remodeling. The staff, with very few exceptions, were outstanding. Friendly, helpful and polite. Our butler, Francis Newton was absolutely outstanding. He checked on us all the time and took care of our dinner reservations and any issues we encountered. I don't think we would have enjoyed our stay as much as we did without Francis. He is a true asset to Paradisus Palma Real. Martin Tineo, who is the pool butler was also incredible. He took care of our spot on the beach and brought our drinks without us having to even ask. Loved him!
There are issues with getting reservations even with a butler. I can't understand why this is such a huge problem this is the last thing you want to worry about on your vacation. We had dinner at the steak house. Total disaster. There were not enough waiters so we waited so long to be served that we had to leave without having dessert. The meals were hit and miss. Some of the steaks were tough, the side dishes were small and some were never brought to the table. We also had dinner at the Peruvian restaurant and it was a much better experience. The waiter was outstanding and brought us different appetizers to try. The entrees were delicious and he didn't have any issues customizing.