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K West Hotel & Spa

Photo gallery for K West Hotel & Spa

Featured image
Indoor spa bath
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Overview of K West Hotel & Spa

K West Hotel & Spa

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Richmond Way, London, England, W14 0AX

Explore the area

  • Popular LocationWestfield London Shopping Centre10 min walk
  • Popular LocationKensington High Street13 min walk
  • Popular LocationEventim Apollo18 min walk
  • AirportLondon (LHR-Heathrow)21 min drive

Choose dates to view prices

About this area

London

In the city centre, K West Hotel & Spa is in Shepherd's Bush, a neighbourhood in London with good shopping. Kensington Gardens and Hyde Park reflect the area's natural beauty and area attractions include Natural History Museum and Madame Tussauds Wax Museum. Looking to enjoy an event or a game while in town? See what's going on at Stamford Bridge Stadium, or consider a night out at Piccadilly Theatre. Guests appreciate the hotel's convenience for public transportation: Shepherd's Bush Underground Station is 4 minutes on foot and Shepherd's Bush Market Underground Station is 10 minutes.

What's nearby

  • Westfield London Shopping Centre - 10 min walk
  • Kensington High Street - 13 min walk
  • Eventim Apollo - 18 min walk
  • Kensington Gardens - 4 min drive
  • Kensington Palace - 5 min drive

Getting around

  • Shepherd's Bush Underground Station - 4 min walk
  • London Shepherd's Bush Station - 5 min walk
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • Bird in Hand - 5 min walk
  • Raj of India - 5 min walk
  • The Havelock Tavern - 6 min walk
  • Il Gustoso - 6 min walk
  • Meat & Wine Co. - 6 min walk

About this property

K West Hotel & Spa

Eco-friendly London hotel in Shepherd's Bush with full-service spa
This smoke-free hotel features a full-service spa, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a steam room are on-site. All 219 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
K West Hotel & Spa offers 219 forms of accommodation with a safe and complimentary bottles of water. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, a spa tub and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, K Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 29 per day)

Food and drink

  • Continental breakfast available for a fee daily: GBP 12.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Full-service spa
  • Shopping centre
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish

Business services

  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • In-room massage
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in on Saturdays and Sundays is 3 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per day
  • Spa fee: GBP 25 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 12.00 per person (approximately)
  • Self-parking fee: GBP 29 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night
  • Facilities fee: GBP 25 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel K West
K West Hotel
K West Hotel London
K West London
K West Hotel & Spa London, England
k West Hotel And Spa
K West
K West Hotel & Spa Hotel
K West Hotel & Spa London
K West Hotel & Spa Hotel London

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 417 out of 969 reviews
5 - Excellent 43%
Rating 4 - Good. 356 out of 969 reviews
4 - Good 37%
Rating 3 - Okay. 132 out of 969 reviews
3 - Okay 14%
Rating 2 - Poor. 39 out of 969 reviews
2 - Poor 4%
Rating 1 - Terrible. 25 out of 969 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Staff & service
Good
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness
Pre-checkin worked well.
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I stayed at K West for a few days while in West London to attend Ed Sheeran's gig at Sheperds Bush Empire. The location is great for those going to gigs at the Empire, as well as to the tube station, which is just a five minute walk. The lobby is pleasant, with the bar just off the lobby. I booked a room with two twin beds, and had signed in online via the app advertised by the hotel for a no contact check in. It didn't work on arrival however, so I had to walk back down to reception to get room keys. The room itself was a little dated, however the beds were comfortable. The bathroom was showing some signs of wear also, but was clean and functional. The air con in the room appeared to work at first, but several times throughout our stay it would stop working and start blowing hot air into the room. It did this so often we just turned it off and slept with the windows open, despite this not being the safest thing to do. The wifi was terrible, it would work and then drop off every few minutes so you had to reconnect. It was also extremely slow when it did work, being a public wifi there were probably a lot of people on it. We also found an issue with room service not replacing items such a shampoo/toilet tissue/towels. We tried to call reception about this as well as the air con, but no-one ever picks up the phone. I had no toilet tissue one night and used napkins from our takeaway. That's really not okay. K West needs to improve upon their customer service.
Stayed 4 nights in Sep 2021

1/5 Terrible

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ok I like to stay as fair as possible my only reason for staying was the spa facilities but it was booked from Friday I never used it restricted by covid only 10 people a hour sooo crap Ruined my stay if honest. Actually felt cheated I tried to ring Expedia for a refund on hold for two hours I just gave up don’t book through this site only KWEST DIRECT
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I both liked staying at K west hotel and spa. It was quiet and clean. We didn’t get to use any of the spa facilities but still enjoyed it :)
Stayed 1 night in Jul 2021