Search Hotels by Wyndham Hotels in Puerto Rico Island from £222

"Limited staff to keep hotel halls and bathrooms clean. Limited wait staff on beach caused delays in ordering food. "

"During our stay at Aquarius Vacation Club in Dorado, we found several policies and timing limitations that significantly affected our overall experience. Check-in is at 4:00 PM, and upon arrival, guests are required to sign agreements that include a $25 fee for unreturned pool towels and up to a $150 charge related to balcony door usage due to condensation concerns. While we understand the intent behind these policies, the way they are presented feels restrictive rather than welcoming. Additionally, the pool bar and restaurant operate only from 11:00 AM to 5:30 PM. Given the late check-in time, by the time we accessed our room, stored our luggage, and changed, we had very limited time—approximately 30 minutes—to enjoy these amenities on our first day. We also inquired about using the pool after check-out to make up for the limited access on arrival day. Unfortunately, we were informed that this is not allowed unless an additional day pass is purchased. As a result, what is marketed as a “two days, one night” stay feels more like a half-day experience with an overnight stay, primarily serving as a place to sleep rather than a full resort experience."

"Palomino Island is where it is at! Fun boat ride to get there and chairs/umbrellas all set up when you arrive—no extra charge. Las Vistas section has newest rooms- good size, big bathroom. Food was solid at resort but preferred to go to dinner off the property. Check out La Estacion! "

"Throughout my stay I was perpetually irritated by the fact that you have to show up at the pool around 7am to put an object to claim a poolside chair. Literally, people are putting playing cards down on banks of chairs. We were told this by another guest after arriving in the afternoon, and it proved out everday thereafter. The other locations for extra guests are by a restaurant about 200' away that includes picnic tables or an artifiicial turf field equally distant that had no umbrellas most days. Sitting on the picnic table benches got old very fast. We chose this resort as it was family friendly and hoped our child would enjoy meeting some other kids. He did and that was great, but they wanted to stay at the pool most of the time, so getting a chair on the beach didn't add much value for us. The staff were nice, committed to customer service and the food was very good for the most part. We won't come back here, because the pool issue was absurd and sitting on a picnic table bench was annoying. "

"Desk chair too large for the small space."

"Shower was dirty. Bed baseboard was dirty. Very thin walls could hear the neighbors. Toilet seat was loose and back was dirty. Internet was slow at times. "

"Front desk never texted when our room was ready despite promising to do so then didn’t apologise. No effort by staff to prevent sunbeds being reserved and left unused. Wristbands rarely operated the lifts - this happened to many guests during our stay. Front desk suggested user error until proven to them, again zero apology. No. of elevators insufficient for #guests, resulting in long waits. No facility to freshen up after check-out if you have a later flight. Do management actually care about the guest experience? The above suggests they don’t have a grip on their operations."

"Everything was great, I’d just complain that the pool has almost no shade"

"One of the best stays at any Marriott! Staff was great from the moment we checked in to when we checked out. Great staff keeps the grounds looking great, and felt like an all inclusive. I will make sure to come back soon! "