4/5 Good
Joseph
7 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
AluaSoul Orotava Valley
Photo gallery for AluaSoul Orotava Valley
Overview of AluaSoul Orotava Valley
AluaSoul Orotava Valley
3.6/5 Good
Guests rated this property 3.9/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- All-inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400
Explore the area
- Garden Beach9 min walk
- Taoro Park15 min walk
- Plaza del Charco19 min walk
- Santa Cruz de Tenerife (TFN-Tenerife North)30 min drive
Choose dates to view prices
About this area
Puerto de la Cruz
Located in Puerto de la Cruz, AluaSoul Orotava Valley is near the beach. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Garden Beach. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
View in a map
What's nearby
- Garden Beach - 9 min walk
- San Felipe Castle - 11 min walk
- Taoro Park - 15 min walk
- Plaza del Charco - 19 min walk
- Loro Park - 2 min drive
Getting around
- Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive
Restaurants
- MotArt café - 6 min walk
- Bahia del Valle - 7 min walk
- O' Vesuvio 2 - 7 min walk
- Restaurante Ruen Thai - 9 min walk
- Andana Beach Club - 9 min walk
About this property
All-inclusive details
All-inclusive room rates at AluaSoul Orotava Valley are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Buffet meals, snacks and local non-alcoholic beverages included
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Entertainment
On-site entertainment and activities
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Wheelchair-accessible parking available
- On-site parking options include a garage
- Free off-site parking within 328 ft
- Free local area shuttle
- Free shopping centre shuttle
Food and drink
- Free buffet breakfast available daily 7:00 AM–10:00 AM
- Buffet meals, snacks and local non-alcoholic beverages included
- 2 restaurants
- 1 poolside bar and 1 bar
Things to do
- Aerobics classes
- Fitness centre
- Mini golf
- Outdoor pool
- Outdoor tennis court
- Pilates classes
- Sauna
- Shopping
- Yoga classes
Family friendly
- Free area shuttle
- Corner/local shop
- Mini golf
- Outdoor pool
- Fridge
- Snack bar/deli
Conveniences
- Lift
- Gift shop/newsstand
- Corner/local shop
- Vending machine
Guest services
- 24-hour front desk
- Change of bedsheets (on request)
- Change of towels (on request)
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- German
- Italian
- Russian
- Spanish
Outdoors
- Pool sunloungers
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility (select rooms)
- Wheelchair-accessible parking
- Wheelchair accessible (may have limitations)
More
- Renovated entire property – November 2021
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
Bathroom
- Bathtub or shower
- Hairdryer
- Rainfall showerhead
- Towels
Entertainment
- TV/satellite channels
- LED TV
Food and drink
- Fridge
Outdoor space
- Balcony
More
- Desk
- Laptop-friendly workspace
- Phone
- Safe (surcharge)
- Separate sitting area
Similar properties
See similar properties
Puerto de la Cruz
Washer and dryer
Guest rating 3.5+
Family-friendly
4 star
Pool
Hotel
Policies
Check-in
Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 25
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from 1 September 2020 to 30 November 2021 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
The charges below are included in your overall room price:
- Christmas Day gala dinner fee
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out fee: EUR 25 (subject to availability)
- In-room safe fee: EUR 15 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
We should mention
Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
Only registered guests are allowed in the guestrooms
Property is also known as
Diamante Suites
Diamante Suites Hotel
Diamante Suites Puerto de la Cruz
Hotel Diamante Suites
Hotel Diamante Suites Puerto de la Cruz
Hotel Diamante Suites Adults Puerto de la Cruz
Hotel Diamante Suites Adults
Diamante Suites Adults Puerto de la Cruz
Diamante Suites Adults
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Diamante Suites Adults Only
Hotel Diamante Suites
AluaSoul Orotava Valley Hotel
AluaSoul Orotava Valley Puerto de la Cruz
AluaSoul Orotava Valley Hotel Puerto de la Cruz
Frequently asked questions
Overall score and ratings
3.6
Good
3.9/5
Cleanliness
3.8/5
Staff & service
3.4/5
Amenities
3.5/5
Property conditions & facilities
5/5 Excellent
Rikard
26 Jun 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
3/5 Okay
Steven
1 Apr 2019
Decent hotel and breakfast. Rooms dated
Stayed 1 night in Mar 2019
3/5 Okay
Verified traveller
Travelled with group
2 Mar 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Feb 2019
4/5 Good
Verified traveller
14 Feb 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, great view and great breakfast
Stayed 2 nights in Feb 2019