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AluaSoul Orotava Valley

Photo gallery for AluaSoul Orotava Valley

Featured image
Beach nearby
Beach nearby
Beach nearby
Outdoor pool, pool umbrellas, pool loungers

Overview of AluaSoul Orotava Valley

AluaSoul Orotava Valley

4 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400

Explore the area

  • Popular LocationGarden Beach9 min walk
  • Popular LocationTaoro Park15 min walk
  • Popular LocationPlaza del Charco19 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)30 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 1 Sep 2020 - 30 Nov 2021.

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, AluaSoul Orotava Valley is near the beach. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Garden Beach. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Garden Beach - 9 min walk
  • San Felipe Castle - 11 min walk
  • Taoro Park - 15 min walk
  • Plaza del Charco - 19 min walk
  • Loro Park - 2 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive

Restaurants

  • MotArt café - 6 min walk
  • Bahia del Valle - 7 min walk
  • O' Vesuvio 2 - 7 min walk
  • Restaurante Ruen Thai - 9 min walk
  • Andana Beach Club - 9 min walk

About this property

AluaSoul Orotava Valley

4-star, family-friendly hotel, walk to Garden Beach
2 restaurants, an outdoor pool and a health club are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle and a free shopping centre shuttle. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 202 rooms provide conveniences such as sitting areas and fridges, plus in-room free WiFi and LED TVs with satellite channels. Balconies, rainfall showerheads and hairdryers are among the other amenities available to guests. Change of towels is available on request
AluaSoul Orotava Valley offers 202 forms of accommodation with a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. LED televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at AluaSoul Orotava Valley are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

Buffet meals, snacks and local non-alcoholic beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • Free off-site parking within 328 ft
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Buffet meals, snacks and local non-alcoholic beverages included
  • 2 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • Aerobics classes
  • Fitness centre
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Free area shuttle
  • Corner/local shop
  • Mini golf
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Russian
  • Spanish

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – November 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • TV/satellite channels
  • LED TV

Food and drink

  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe (surcharge)
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 September 2020 to 30 November 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • Christmas Day gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
Only registered guests are allowed in the guestrooms

Property is also known as

Diamante Suites
Diamante Suites Hotel
Diamante Suites Puerto de la Cruz
Hotel Diamante Suites
Hotel Diamante Suites Puerto de la Cruz
Hotel Diamante Suites Adults Puerto de la Cruz
Hotel Diamante Suites Adults
Diamante Suites Adults Puerto de la Cruz
Diamante Suites Adults
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Diamante Suites Adults Only
Hotel Diamante Suites
AluaSoul Orotava Valley Hotel
AluaSoul Orotava Valley Puerto de la Cruz
AluaSoul Orotava Valley Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 14 out of 83 reviews
5 - Excellent 17%
Rating 4 - Good. 37 out of 83 reviews
4 - Good 45%
Rating 3 - Okay. 20 out of 83 reviews
3 - Okay 24%
Rating 2 - Poor. 8 out of 83 reviews
2 - Poor 10%
Rating 1 - Terrible. 4 out of 83 reviews
1 - Terrible 5%

3.9/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

3/5 Okay

Decent hotel and breakfast. Rooms dated
Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.
Stayed 1 night in Mar 2019

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.
Stayed 6 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, great view and great breakfast
Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.
Stayed 2 nights in Feb 2019