Search Chalets in Ousby

"Friendly welcome and service "

"Excellent stay. Surprised it was only 2 and a half star. Room was excellent and clean. All staff were so nice but a special shout out to Lauren (I hope I spelt that right) who was on her feet working and tidying from late at night and up working first thing in the morning. She went out of her way to make sure we had everything we needed and was a very nice lady to talk to always making sure we were settled and happy, and we only stayed for one night sadly. We will definitely come back soon. "

"We loved our stay here! The rooms were gorgeous, clean, nice tea and coffee and fresh milk. The most comfortable bed ever! We had a lovely meal and a drink on the terrace looking out over the river, it was bliss! Staff were helpful and friendly, breakfast was awesome, we had a great time, we'll definitely be back!"

"Grand old hotel with so much history"

"Hotel is clean, just looking tired, staff are very friendly and its value for the money "

"Friendly and welcoming staff, lovely studios which are well maintained and decorated perfectly with everything you need, property is in a fantastic location in the centre of town and the property has a restaurant with good quality good which is presented well. Loved the crumpets/butter jam in the studio for breakfast, it was a lovely touch."

"This stay is hard to evaluate, because it was uneven. It is an experience staying in a medieval castle. We wandered around the interior to see the rooms, with old paintings, suits of armour, etc., which was interesting. The staff upgraded us from servants quarters to a cottage. The cottage was modernized with a living room and wide screen tv, a bedroom, and bathroom with a tub and walk-in shower. This was all good except for the mouse we saw in the bedroom. We had dinner in the dining room, which was kind of worn down, definitely in need of an upgrade. The food was good but not great, and it was expensive. Service was passable, but simple things like providing a bread plate and a functional candelabra were not done. The meal was fair but this was not as good as it could have been. The staff did upgrade us and helped with the internet and tv, but he was not to be found after our check-in. We never got a tour or got to climb to the top of the tower. I made a mistake in booking by one day, but I recognized and corrected that error on the internet. I asked more than once if they would waive the penalty fee for having to cancel the original registration date and rebook the correct dates, and staff replied to my emails but never responded to my request to waive the fee. In the end we were charged a fairly hefty cancellation fee, which is pretty shabby treatment. It was interesting staying in a castle and the upgrade was great, but the place was just a bit “off.”"

"Great food nice clean rooms , lovely owners . Was perfect stop off for our trip to glasgow"

"Free parking for the customers and close to the high street with all shopping facilities nearby "