- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and agressive staff in a run down hotel
The hotel room was advertised with a kitchen and a double bed. We did not recieve either and were told that none of the rooms at the price we paid had these features. The man at reception did not apologise and did not take resposibility. He blamed both Hotels.com and Swiss Quality and was both agressive and rude - the situation was extremely uncomfortable. The hotel was run down and poorly maintained (for example our sink was blocked). The breakfast was terrible (I hope future guests like boiled eggs and croissants). I would never recommend this hotel. An apology and some humility from the staff for a mistake would have made a big differenc Ultimately, this is a bad, overpriced hotel.