Hotels near Ockendon Station, South Ockendon

"Yes"

"Hotel didn’t look anything like the photos shown!! 1st room was greeted in the bed with ants! To be told at reception they would “upgrade” me!! Upgraded room was no better! Shower seal was green! Splats all over the carpet! Everything about it was awful!! "

"It was okay. I booked via hotels.com but opted to pay later at the hotel. BIG MISTAKE. A £26 Expedia prepayment was taken from my card used to make the booking which I assume was a pre-authorisation payment to make the booking. That was fine, I accept that. The day before I was due to arrive a payment of £267.23 was taken out of my account by oxo-expedia prepayment which should not have happened as I opted to pay AT THE HOTEL. I was also asked to pay the full amount upon arriving at the hotel but thankfully after explaining the situation to the nice lady on reception with evidence of my payment she checked me in. I asked for the invoice on my departure and the amount did not match the charge taken from my account, in addition to hotels.com amount also being incorrect! This is incredibly frustrating as I don't have a correct invoice to claim expenses with the company I work for. I don't blame the hotel entirely I think there's been a degree of miscommunication from hotels.com and the third party Expedia/OYO with payment fees. In future, I will opt to pay in full or avoid any hotel affiliated with OYO or Expedia. Now on to the room review: The room was very spacious with decent utilities and body wash/shampoo/conditioner was provided. The bed was ok but not the most comfortable but the sheets were clean. The air con did not work and the same can be said for the bathroom exhaust fan. There was plenty of towels provided though but no hand soap. Staff were friendly."

"Absolute hole in the ground! I'd never stay again. I booked two nights, and gave up after the first night. Nobody at reception to talk to when I left in the morning. The bed base might looked like it had been made with pallets, and the mattress was just as uncomfortable. The window handle was broken, so couldn't be secured. The room was dirty and tired. Avoid like the plague, unless you want the plague!"

"The best stay ever the top friendly staff good location booking agin 😀"

"Rooms clean, pool good size and not overcrowded. Staff all pleasant and helpful"

"Room’s outdated could do with a make over but clean inside "

"Does the job for one night!"

"Room is ridiculously small don't bring a cat you can't swing it. Not even enough room to walk round the bed."