Palms Hotel & Retreat By Palette London Romford

Property class: 3

Choose dates to view prices

You can look forward to a nightclub, a terrace and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Laundry room
  • Room service
The current price is £68
includes taxes & fees
20 Sept - 21 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, and a TV on the wall.

Standard Double Room

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Accessible Double Room

  • Garden view
  • 144 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Executive Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 167 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Bridal Suite

  • Garden view
  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with a large bed, two bedside tables, a desk with a chair, a wardrobe, and a mirror.

Standard Twin Room

  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board (on request), free WiFi

Bridal Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

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About the area

Located in Emerson Park, a neighbourhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. Travellers eager for a bit of culture can stop by The Arena, while those who have shopping on the agenda may want to visit Bluewater Shopping Centre and Westfield Stratford City. Looking to enjoy an event or a game? See what's going on at Excel London or London Stadium. Visit our Hornchurch travel guide
Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • A cozy restaurant with wooden floors, red and blue chairs, and a large hanging light fixture.
    Lakeside Shopping Centre
    14 min drive - 11.3 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    14 min drive - 11.7 miles
  • A spacious indoor atrium with high ceilings, large windows, and a central tree.
    Bluewater Shopping Centre
    19 min drive - 14.5 miles
  • An aerial view of a race track surrounded by lush greenery.
    Brands Hatch Circuit
    31 min drive - 24.0 miles
  • Whitelands Dog Walking Area
    9 min drive - 1.7 miles

Getting around

  • Upminster Station
    4 min drive
  • Upminster Underground Station
    4 min drive
  • London (LCY-London City)
    37 min drive

Restaurants

  • The Hop Inn
    6 min drive
  • Great Wall Chinese Takeaway
    6 min drive
  • The Ardleigh
    19 min walk
  • The New Inn
    5 min drive
  • Number One
    6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

  • Hotel located in Emerson Park
  • Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.
  • Other perks include:
    • Self-parking (surcharge), concierge services and 1 meeting room
    • A banquet hall, a 24-hour front desk and a vending machine
    • Smoke-free property and luggage storage
  • Room features
  • All 138 rooms boast comforts such as free WiFi and sound-insulated walls.
  • Other conveniences in all rooms include:
    • Bathrooms with baths or showers and hairdryers
    • 32-inch TVs with digital channels
    • Wardrobes/cupboards, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Self-parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 20 Sept 2026 start from £68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self-parking is available for GBP 10 per day.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Checkout is at 11 AM.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this hotel is within 3 miles (5 km) of Upminster Golf Club, Romford Golf Club and Romford Market. Thorndon Country Park and Stubbers Activity and Adventure Centre are also within 6 miles (10 km). Harold Wood Station is 23 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

7.0

Good

7.8

Cleanliness

6.4

Amenities

6.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 84 out of 243 reviews
Rating 8 - Good. 49 out of 243 reviews
Rating 6 - Okay. 40 out of 243 reviews
Rating 4 - Poor. 26 out of 243 reviews
Rating 2 - Terrible. 44 out of 243 reviews

Reviews

Verified review

4/10 Poor

Disliked: Staff & service
The Palms Hotel was a reasonable stay, 3 days in length staying there, good prices and decent quality food. A few reasons to why my stay was underwhelming is because I have rashes and bites from sleeping in bed. Every time I went to the restaurant to eat there was no one there to serve me at the bar. Each day I returned back to my room I was locked out and had to reset my keycard. It’s a shame as the hotel has good potential but is failing in certain areas.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Good hotel overall
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel was very clean and parking very safe.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms to warm no aircon, no fan in the rooms. Massive bed though.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff amazing, nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottest day of year so the air conditioned room was welcoming, room was spacious and comfortable, but did show some areas of wear. No coffee in the room. Breakfast expensive to opted for nearby McDonald’s instead. But overall a very pleasant stay.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The staff were kind at the beginning and let us store our luggage before check in. However when we were leaving we asked the bar to fill up our water bottles and he gave us attitude and said to come back in 20 minutes. NO AC, the room was hot but staff did give us a fan upon request. When I moved the trash can in the restroom there was someone’s urine on the bottom of it and it got all over the bathroom floor.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were fairly clean, not as well presented as the former and restraint, which were lovely. The food in the restaurant was lovely and the barman/waiter was great at his job. The bedrooms were very hot, I kept a fan going at all times, provided at reception on request. The property is a bit out the way and I had to walk 20 minutes to the nearest pub to be able to do my work one afternoon. Working WiFi is a bit of an essential in the modern world, especially as my phone only had satellite reception! Still trying to understand how it is a ‘resort’ as no other facilities. I would go back for food but not to stay over
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025