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"First room smelt musty and mouldy, cobwebs all over, switched rooms promptly, second room better but very very dusty even in basic areas like skirting boards and headboard. Windows filthy and shower screen hadn’t been cleaned in a while. Room was lovely and warm and WiFi worked well free tea/coffee sugar in the room and in reception. Could be a beautiful hotel just needs some TLC. "

"Clean (and massive!) room. Helpful staff. Great breakfast that could cater for allergens. Room nice and quiet. Great location. AC. Couldn't fault it and would 100% recommend - will definitely return! "

"Very helpful and approachable staff, clean pleasant room and super breakfast. We also enjoyed the bar meals. "

"Rooms were nice and big, I had a fab view across the water. Little dated and could do with a minor revamp, but that’s fine. Staff were nice in the hotel. Breakfast was very nice and good for the price (although dining room was a bit difficult to find) Service was slow in the bar area for evening meal, didn’t feel overly welcoming. Food was nice but they made a mistake with a nut allergy that I declared. This was handled really well by the manager - he was apologetic, handled it with the kitchen staff, and replaced & comped our meal. I was absolutely fine and I’m pleased with how it was managed in the end, but more attention needs to be given in the kitchen to stuff like this. Location was good, easy for us to walk to and from to get to everywhere we wanted to in York. "

"There was no parking but advertisement says parking , hotel room overlooking a building site , toilet smelling of drains , but apart from that the stay was good"

"Excellent stay from start to finish. Easy and smooth check in with good communication beforehand regarding my specific needs due to disability. Room was super, well laid out and spacious. Bathroom was modern and designed for disabled use. We ate in the on site restaurant 2 nights out of 3 during our stay. Food was really exceptional given it’s a chain hotel. The seabass I had the first evening was really flavourful and the couscous and roasted veg with it was the perfect combination to go with it. I had the crab ravioli the second evening and that was just amazing. Breakfast was buffet style with a wide range of pastries, bread, cereals, fresh fruits and juice in addition to everything you could possibly want in the hot selections. I used the spa facilities both days enjoying a pedicure and a body massage. The massage left me floating and I would highly recommend them. My only gripe would be the treatment rooms are very small and really doesn’t give you much room for manoeuvre! Don’t let that detract you from the treatments on offer though and the therapists are extremely friendly and good at what they do. All in all I have no hesitation in recommending a stay here and we will certainly return, hopefully sooner rather than later. Thank you again for a wonderful stay. "

"Room was good but some marks on the wallpaper, very small bathroom with tiny bath and basic shower but plenty of towels and lovely hand soap, shower gel, shampoo, conditioner and moisturiser. Comfy bed with good pillows and a window that opened. Breakfast was ok, a wide variety of hot and cold items. Parking was £30 for 1 night. "

"Great hotel ,comfy beds excellent breakfast "

"Clean, efficient and great location."