Search Hotels by CitizenM Hotels in Northfleet from £107

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"Great location - very handy to the Tower Hill tube station and walking along the Thames. Great sized room with excellent storage and lovely bathroom. I would definitely request a room facing the Tower of London because the other side of the hotel view isn't great. Unfortunately room wasn't as photographed. Lacked soft furnishings, a rug (was hard flooring), cushions, sofa etc - basically nothing as pictured. When I mentioned this to the manager he said it was the Expedia photos but I then checked the hotel's website, and the same photos were loaded as Expedia. Bed was extremely hard - very uncomfortable and colleagues of ours staying mentioned the same. "Like sleeping on plywood" their words not mine. Hotel said they would put a mattress topper on the bed, but was in the end just a duvet underneath. Very easy things to fix Tower Suites!! Otherwise it would have been great. Staff were friendly, breakfast was good."

"It started very badly with Satnav sending us to a pedestrianised deadend at the waterfront. However with telephone assistance from the Ark staff we eventually found the entrance which is set back from the road. We stayed in a tiny double bed studio, probably the smallest we have ever seen. It was however perfect for our stay and was very well fitted out and spotless. The pool and spa was stunning and with incredible views from the 20th floor to the O2. Staff qere helpful, lifts a high tech joy and all in all extremely good value. Access to all areas via the adjacent light railway station was a huge benefit for getting around. We would stay again and now we know where the entrance is it will be even better!"

"Really great place - very impressed"

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"The check-in staff were fantastic, particularly the girl whose name I believe started with G. She was incredibly helpful and attentive, truly a valuable asset to the hotel. The breakfast was delicious with a lovely menu and prompt service. My room was well-equipped but the carpet was badly stained which left a negative impression. Will be back again . "

"Hotel well located and staff very accommodating"

"The hotel is very new, so everything works, and is clean. The rooms are tiny but well laid-out and organized. The floor is hard, no carpet. This is very good. No smell, no stains. The beds were comfortable. There was no noise, we slept really well. The breakfast is magnificent and plentiful. The staff was extremely helpful and kind, a particular shout-out to Maria F., who was really kind to us at check-in and check-out. Location is great."

"The room was very clean and staff friendly and helpful, all transactions went smoothly and everyone working there either at the bar or restaurant was all so very nicely helpful and friendly. The breakfast buffet could use some more substantial variety of items, but the drinks menu was superb with their selection of teas and the teas themselves being awesomely tasty delightful."