Ratings based on 436 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Golf Society Accomodation

Posted 23-Jun-2017
Pros: See above
Cons: See Above
Location: Ideal location for centre of Harrogate which is Beautiful and also a great base for a golfing weekend as many fine courses nearby.
It was very mixed and one could be wholly critical, but many good points too. Had a party of 13 Golfers booked in to 7 rooms. Being negative - The car park was overfull, but managed to find a place each evening. I heard someone took over 20 minutes. Checkin was a shambles as all rooms against one name, which remained for the duration. Danielle, was very understanding when I spoke on the first morning and appeased my frustration. Apparently Reservations did not update the rooms with my provided list of people. Checkout was fun too as there were long queues, what happened to express checkout? Legendary Bar Staff were pleasant but many were in training and was a challenge to be served. Being Positive - Lovely Victorian Hotel and atmosphere. Lovely grounds, sweeping staircases, large function rooms and comfortable Bar. My room was large and clean, but the WC could do with a service. Breakfast was what you expect for buffet and staff were attentive. Hotel is a three minute walk into Harrogate which is beautiful. I would stay again but book rooms individually or make double double sure they are correct before arrival. Still out on Car Parking facilities, an unnecessary headache.
2 out of 5
by A verified traveller from Lancashire ,UK

Very poor Breakfast service

Posted 01-Jun-2017
Restaurant staff severely lack basic customer service skills at Breakfast. Did not seem to care - There was no eye contact or smile when leaving dining room. Hot food buffet kept running out of more than one item and overall the food was of a very poor quality. NOT a pleasant experience. !! As breakfast is a very important part of our stay / experience - we will definitely not be returning. On a positive note - Housekeeping did an excellent job with our specially adapted room for disabled guests which was first class.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2017
Efficient hotel if a little dated , good size room
4 out of 5
Recommended
for Everyone
by A verified traveller from Devon UK

Talk about an impressive looking hotel

Posted 14-May-2017
Pros: It's location, parking and how it looks from the outside
Cons: staff training; hello, good morning, a smile, it all helps !
Location: greart location
Talk about an impressive looking hotel, from the outside. This is a great looking hotel,. I stayed there for 3 days and it was "nice". It was clean, a bit old and sad in places but nice. The only issue was about staff and staff training. Many of the staff were just miserable. Very few smiled or even said hello or good morning. A bit of basic training would go a long way. I would go back
4 out of 5
Recommended
for Everyone
by A verified traveller from North Wales

Handy location, great breakfast

Posted 08-May-2017
Pros: The breakfast. The location. The history of the hotel. The friendly staff.
Cons: The room were a little tired but ... I would rather they stay tired than pay more as they were clean and comfortable.
Location: The hotel is a short walk from the town centre and closer than it implies on some web sites. The Chinese restaurant in the old baths is fantastic.
The cost of the hotel reflects the standard of the room. Our room was large but needed some work to be perfect. The room was clean and I would definitely recommend staying in this hotel. The location was very good and it is easy to walk into the town centre to access restaurants and pubs.There is a charge for the car park and it was a little expensive. The breakfast was very good and the eggs were excellent (eggs sell ant!). I have never had such good eggs at a hotel breakfast and I have used plenty of hotels over the years both here and abroad. I had fried eggs and scrambled eggs as they were both good. All the staff we spoke to were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2017
Lovely old fashioned hotel, spacious and central to town
4 out of 5
Recommended
for Everyone
by A verified traveller from north west

Good hotel.

Posted 28-Apr-2017
Pros: The room and breakfast were good.
Cons: More pleasant reception staff and maybe a bit of a facelift but as the hotel is huge, that would cost a fortune.
Location: The location is fantastic for Betty's Tearooms, 10 minute walk away.
The hotel food and cleanliness was very good, most of the staff were very nice the only problem was the reception staff, one particular lady was not helpful at all.
2 out of 5
by A verified traveller from Kent

Majestic from the outside, but

Posted 25-Apr-2017
Felt let down, facilities basic and in bad need of some upgrading. Good maybe for one night only otherwise too expensive
3 out of 5
by A verified traveller from Leamington Spa

Not a lot to say

Posted 24-Apr-2017
Pros: Rooms large and clean
Cons: Pretty much everything!
Location: Harrogate is a lovely town, with plenty to see and do
Pretty average, nothing memorable, could be so much more! Reception staff lack lustre and look a bit fed up, maybe something to do with it being a wedding venue. Room very large and clean, bathroom dated. Struggled to get to lift had to negotiate through a mob of wedding guests with our cases! Layout could be much improved
4 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Harrogate

Posted 03-Apr-2017
A decent hotel near the town centre. Rooms large size. Reasonable parking (£8). Breakfast buffet included. Nice staff.