Ratings based on 420 Verified Reviews

3.7 out of 5
67% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Kent

Majestic from the outside, but

Posted 25-Apr-2017
Felt let down, facilities basic and in bad need of some upgrading. Good maybe for one night only otherwise too expensive
3 out of 5
by A verified traveller from Leamington Spa

Not a lot to say

Posted 24-Apr-2017
Pros: Rooms large and clean
Cons: Pretty much everything!
Location: Harrogate is a lovely town, with plenty to see and do
Pretty average, nothing memorable, could be so much more! Reception staff lack lustre and look a bit fed up, maybe something to do with it being a wedding venue. Room very large and clean, bathroom dated. Struggled to get to lift had to negotiate through a mob of wedding guests with our cases! Layout could be much improved
4 out of 5
for Everyone
by A verified traveller from Edinburgh


Posted 03-Apr-2017
A decent hotel near the town centre. Rooms large size. Reasonable parking (£8). Breakfast buffet included. Nice staff.
4 out of 5
for Everyone
by A verified traveller from Derby

Not too big to care

Posted 27-Mar-2017
Pros: Meals excellent
Cons: Some of the décor is now jaded
Location: Really good location - just a short walk into Harrogate centre. easy access to York, Knaresborough, Skipton, Leeds, etc.
Problem with booking at check in, but friendly staff resolved problem and gave us an upgraded room
3 out of 5
by A verified traveller from Yorkshire

Good location

Posted 10-Mar-2017
Pros: Location only, but to be fair, we didn't check out any of their other facilities, as we were disappointed with the pool being closed
Cons: Up dating and decorating. The paint work in our room must have had a dozen coats of paint on and was so badly chipped, that it looked quite dirty.
Location: PLenty of bars and restaurants in Harrogate and easy access to Ripon and other places
we did manage to check in early, but noticed there was a note on the reception desk that the pool was closed due to technical difficulties. We were really disappointed with this as the reason we booked this hotel was because of the pool. Parking was easy, lots of spaces when we arrived and cost £8 for overnight stay, but when we checked out the next morning and paid for parking, we were told we could leave the car in the carpark, if we needed to do any shopping etc.
5 out of 5
for Everyone
by A verified traveller from London

Visiting Relative

Posted 13-Feb-2017
Overall the stay was excellent, however barman was rude
5 out of 5
for Everyone
by A verified traveller from leeds

Great hotel, really impressed

Posted 30-Jan-2017
We stayed here for our anniversary and they gave us an upgraded room. The staff and food were really nice
5 out of 5
by A verified traveller

Posted 27-Jan-2017 on Hotels
Thoroughly enjoyed all the hotel facilities and the surrounding area.
3 out of 5
by Julia

A bit shabby

Posted 16-Jan-2017 on Hotels
There were lots of little things that weren't so great... The TV didn't work, nor the pant/suit press, the breakfast wasn't sufficient for the number of guests so there were huge line ups and wait times. There weren't enough lamps in the room so it was very dark. When you called the reception, they never answered. Wouldn't recommend. The grounds are beautiful though.
5 out of 5
for Business Travellers
by A verified traveller

Will book again

Posted 10-Jan-2017
My daughter and I stayed one night, our room was large, comfortable and very clean. All the staff had a very friendly manner and I would definitely book again at this hotel