Ratings based on 378 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from west wales

Dog Friendly!

Posted 03-Oct-2016
Pros: Location, staff, gardens
Cons: Basic rooms need reburbishment
Location: Conference facilities Harrogate town Yorkshire dales Fountains Abbey Malham Cove
Be warned, if you are booking to bring your family pet, they only accept them in the basic rooms. Expedia do NOT tell you this information and accepted my booking for a deluxe. It's only because I contacted the hotel direct that I found out. The Hotel were fantastic, and swapped our rooms and waived the dog fee, however, I do feel let down by Expedia. The basic room was comfortable but had significant mold around the bath and was desperately in need of a ferurbishment Other useful facts are that the dog rooms are on the second floor and dogs are not allowed in the bar, this makes life difficult if you are on your own The staff were very helpful in letting us sit outside the breakfast room with the dogs and made up the table especially for us each morning Location for both the conference and the many excellent walks around Yorkshire couldn't be better, the gardens are a delight and I can't stress enough how helpful the staff are at this hotel
4out of 5
by A verified traveller

Close to exhibition centre.

Posted 18-Sep-2016
Ideally located near the exhibition centre. Lovely buffet breakfast, good size rooms, nice staff.
1out of 5
by A verified traveller

Not a place for a restful night.

Posted 17-Sep-2016
Woken at 4am by shouting, assume it was other guests. Then lots of banging of doors etc until 5.30am. Can hear everything in neighbouring rooms and corridors, as well as some kind of loud mazchinery, assume it was a pump of some sort. When I spoke to staff at reception I was told the noise wasn't possible as they didn't have many guests....
1out of 5
by A verified traveller from worcester

Very dated room and depressing. awful food

Posted 14-Sep-2016
Pros: Nothing
Cons: Everything. Rooms should not be let until they are refurbished
Location: Location is the only good thing about it
Miserable staff very unhelpful. Room was very dated and tatty and nothing like the photos shown on Expedia. Premier inn would have been a better choice, though basic, it is comfortable and premier inn staff are friendly. The food at the majestic was inedible. Oven chips. Fish full of oil and overlooked. Horrendous
3out of 5
by A verified traveller from Lancashire

City centre

Posted 09-Sep-2016
Cons: Refurb
We were booked into the wrong room and when moved to the delux it was small though very clean. Not a 4 star has been in its day but in need of a refurb.
4out of 5
by A verified traveller from Norfolk

Not quite so Majestic

Posted 05-Sep-2016
Pros: location. room
Cons: The staff need training in order to be efficient - Front reception staff were excellent
Location: Located in Harrogate Town centre which is lovely - good shops and restaurants and of course Betty's!
Our room was lovely - recently refurbished, huge proportions, sofa, comfy chairs very comfy bed decent bathroom. The rest of the hotel was a little tired. It is such a huge hotel that it feels a little barn like! The breakfast was fine - the usual you would expect in terms of fare but we had to queue each day of our stay to be seated as the staff seemed very lassiaz faire - they didn't clear tables as they wandered about the room and therefore they were not ready for the next guests - more training needed. Pool ok. Location very good as it is in the town centre. Parking steep at £8 :00 per nght for residents
3out of 5
by A verified traveller from Brighton

Shame about the parking...

Posted 03-Sep-2016
The hotel was fine. A bit sad and perhaps lacking the luster that it once may have had but it was fine. The room was nice and large and had a decent sofa on which to sit and read - so that was good. The toilet flush was stupidly positioned - clearly some half wit had been the designer and the shower and bath needed some mastering. The bar was quiet and the beer not too highly priced but I felt the food in the bar was poor and definitely overpriced. But not horrendously so. Breakfast was OK as these mass produced things are with all the food being kept warm (allegedly) under lamps. So, nothing super but also nothing too untoward. I checked out and was trying to leave my key when the desk clerk decided that I couldn't as she had to check my bill. I knew that I had charged nothing and so reluctantly waited the "2 seconds" (it was more like 35) that she requested and thereafter she announced that I owed them £8.00 for car parking So, not only do you pay to stay you now have to pay to park your car as well. This despite signs all around the car park saying that you need to get your car park ticket (there wasn't one) endorsed before you leave. Clearly, they are just trying to fleece customers out of more money and I find this unacceptable. I will not stop at this place ever again because of this and if I see other hotels doing this then I won't stop at those either. Money grabbing at its worst.
1out of 5
by A verified traveller

Posted 30-Aug-2016
Overpriced. Dated.very noisy. Breakfast shocking and service very slow. Also had to queue to get a table.
1out of 5
by A verified traveller from Hamburg

Längst verblichene Eleganz der 50er Jahre

Posted 23-Aug-2016
Pros: Der Garten hinter dem Hotel: Zwar klein, aber Garten und hintere Fassade des Hotels waren schön.
Cons: Personal aufstocken und ausbilden. Das gesamte Haus muss besser gemanagt werden und es bedarf der kompletten Renovierung.
Location: Zentral. Alle Angebote Harrogates sind gut zu erreichen.
Schon beim parken im Parkplatz war es schwierig, die Eingangsbarriere hochfahren zu lassen. Die Rezeption war ungeüngend besetzt (Wartezeit). Es war kein Portier vorhanden. Es wurde keine Hilfe mit den Koffern angeboten (was man vom 4Sterne Hotel erwartet). Die Korridoren hatten alte Teppiche, die Zimmer ausgediente Möbel. Die Farbe am Fenster und an der Heizung war abgeplatzt. Für Frühstück an beiden Aufenthaltstagen mussten wir 20 Minuten Schlange stehen für einen Frühstücksraum, der viel zu klein ist. Etliche Frühstückspositionen waren nicht mehr verfügbar. Das Personal zum Aufräumen hat nicht ausgereicht. Bei unserer Rückkehr ca. 24 Uhr Nachts war niemand an der Rezeption, es war keinerlei Bewachung am Haupteingang, auch nicht am noch offenen Nebeneingang.
5out of 5
by A verified traveller

Convenient to Conferencr Crntre

Posted 05-Aug-2016
Staff helpful, room had all in that I beefed £ was clean.