Ratings based on 393 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Pleasant staff, overpriced

Posted 09-Dec-2016
Cleaners need to be careful to remove all hair from the bathroom. Pleasant staff, room large and bed comfortable, but no ambience/decore outdated. Too much money - stayed in much better accommodation for less money.
4out of 5
by A verified traveller from Notts

great location for Christmas shopping

Posted 08-Dec-2016
Pros: Lovely room, helpful staff in leisure centre and reception. Good to have on-site car park in central location. 10% discount at the lovely Lucia's
Cons: faster service at breakfast for tea/coffee - could order be taken as you are being seated?
Location: wonderful location, very central for conference centre, Turkish baths, lovely shopping arcades, Montpellier quarter and of course Betty's
Warm welcome from Reception, able to park car upon arrival at 10am, so could quickly get into the conference hall and start shopping at the wonderful County Living Christmas Fair. Returned to hotel at tea time for a lovely cuppa and a revitalising swim, followed by a glass of bubbly in our room. Had to walk through the black tie revellers in our lounge gear with wet hair, to our lift, felt decidedly under-dressed! Asked one of the young staff for a couple of empty champagne flutes and were sharply told that it was a private function so we couldn't join - as if - all we wanted were 2 empty glasses, which were eventually supplied from the bar after an embarrassing wait amongst all the beautifully dressed people! Other than having to wait a long time for a cuppa at breakfast, everything else was great.
4out of 5
by A verified traveller from mijas

Good location

Posted 29-Nov-2016
Easy access. Good secure parking. Beautiful buildings. Close to HIC & town centre. Reasonably priced
4out of 5
by A verified traveller

Great break

Posted 25-Nov-2016
Fantastic hotel in good location. Very good for shops and restaurants and the x may market.
2out of 5
by A verified traveller from Lincoln

Cold Weekend in Harrogate Hotel

Posted 22-Nov-2016
Pros: The bed was large, the room clean, the building and grounds lovely. Parking at hotel
Cons: A warm welcome. Hot water spare blankets hot chocolate in rooms in winter Decent coffee in both bedroom and restaurant
Location: Harrogate is a lovely place to visit will go again but to a different hotel
We had requested a quiet room. We were positioned over the ballroom where an Abba type group were performing, very loud, followed by the occasional sound of bottles being emptied into bins ( outside , close to our room) Cold weekend, no heating in bathroom, no warm water! We did find out how to put the radiator on in the bedroom ,it was also freezing cold when we arrived, not welcoming at all Coffee tasted like dishwater.
4out of 5
by A verified traveller from Y

Excellent location

Posted 21-Nov-2016
The hotel its self is very large and grand! Big chandelier's all over! We paid £155 for one night with breakfast buffet. Although the location is perfect,only about 5 minutes from town,i really dont think the room was worth the money,its just a basic old fashioned room. The breakfast was good. Buffet so you could help yourself to as much as you want! As we were only there one night we didnt get chance to use all the facilities. We were booked in for a massage on the sunday morning at the orchid rooms and we were told only one of us could have the massge as the one of the staff hadnt turned in. I was dissapointed. The lady couldnt fit me in as she was fully booked for the rest of the day. She was very polite and sorry about the situation and gave us the one massage with a discount. All said, i would definatly go again. Thats if i could find it at a lower price!!
3out of 5
by A verified traveller

Wouldn't stay again

Posted 20-Nov-2016
The room in which we stayed in was very dated and needed a serious over hall. There was no main light in the bedroom and the hair dryer was like something from the 80,s. Was really disappointed
4out of 5
by A verified traveller from Coventry

Very nice hotel, friendly, helpful staff

Posted 14-Nov-2016
Location: Perfect location for the town
Building getting a bit worn round the edges, but the decor is well maintained and kept clean. The breakfast was excellent in terms of choice, but not very warm (difficult to cater for so many though, choosing to keep it hot or dry it out)
3out of 5
by A verified traveller from west wales

Dog Friendly!

Posted 03-Oct-2016
Pros: Location, staff, gardens
Cons: Basic rooms need reburbishment
Location: Conference facilities Harrogate town Yorkshire dales Fountains Abbey Malham Cove
Be warned, if you are booking to bring your family pet, they only accept them in the basic rooms. Expedia do NOT tell you this information and accepted my booking for a deluxe. It's only because I contacted the hotel direct that I found out. The Hotel were fantastic, and swapped our rooms and waived the dog fee, however, I do feel let down by Expedia. The basic room was comfortable but had significant mold around the bath and was desperately in need of a ferurbishment Other useful facts are that the dog rooms are on the second floor and dogs are not allowed in the bar, this makes life difficult if you are on your own The staff were very helpful in letting us sit outside the breakfast room with the dogs and made up the table especially for us each morning Location for both the conference and the many excellent walks around Yorkshire couldn't be better, the gardens are a delight and I can't stress enough how helpful the staff are at this hotel
4out of 5
by A verified traveller

Close to exhibition centre.

Posted 18-Sep-2016
Ideally located near the exhibition centre. Lovely buffet breakfast, good size rooms, nice staff.