Ratings based on 1,039 Verified Reviews

2.9 out of 5
49% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Cloae to beach

Posted 20-Apr-2018
hotel exterior very impressive, the interior lets it down some areas very shoddy, rooms very dated. Parking is by pay and display the car park is immediately outside the hotel but very little chance of getting a parking space
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2018
This hotel has had bad reviews but you get what you pay for. For what we paid cannot fault it. Yes, it has seen better days but the room was clean and that is all we needed for our overnight stay. Overall, I would recommend this place for a cheap and (more important) clean place to stay.
2 out of 5
by A verified traveller

Such a shame

Posted 16-Apr-2018
Faded seaside glamour. Once grand now in need of major tlc.
4 out of 5
Recommended
for Everyone
by A verified traveller from newcastle

Really good hotel, shame about the facilities

Posted 15-Apr-2018
Loved the hotel, was really good value for the money however we had room 608 which came with a spa bath which didn’t work, not only that the bath leaked when we tried to run it so we decided to have a shower which also leaked and squirted water all over the bathroom. If the bath was fixed it would have been 5/5
Comment from Hotel Management
16-Apr-2018 by Grand Hotel Scarborough, Hotel Management
Dear Luke, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us
3 out of 5
Recommended
for Everyone
by A verified traveller

We got what we paid for.

Posted 02-Apr-2018
Paid £39.99 and got what we paid for. A Basic room. Check in queue however was horrendous, took about an hour.
Comment from Hotel Management
05-Apr-2018 by Grand Hotel Scarborough, Hotel Management
Dear Guest, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stockport

Grand Hotel

Posted 30-Mar-2018
Pros: Position, friendly and knowledgeable staff
Location: Handy for all attractions Scarborough has to offer
Having been before we knew what to expect and it did not disappoint
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough, Hotel Management
Dear Nicholas, Thank you for your review and we are pleased to hear that you enjoyed your time in the hotel and it sounds like you made the most of everything we have on offer. We look forward to welcoming you back in the near future.
1 out of 5
by A verified traveller from Manchester

Horrible and room was freezing

Posted 19-Mar-2018
We got to the hotel and it was freezing the draft that was coming through the windows was shocking, asked if there anything they could do like move to another room and they said “No, there’s nothing we can do, we don’t control the heating” and both nights we were freezing and had to go out to buy more layers. Horrible experience and wouldn’t stay there again
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough, Hotel Management
Dear Zoe, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.
1 out of 5
by A verified traveller

Posted 17-Mar-2018
Staying here staff was kind but the facility is run down.
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough, Hotel Management
Dear Guest, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveller from Gloucester

Cheap and cheerful

Posted 13-Mar-2018
Convenient, seafront Victorian hotel - could do with a bit of TLC inside, we paid for a compact double room and it was fine for one night. Breakfast was basic with very limited choice. The biggest issue for us was the lack of parking and that would put me off staying again.
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough , Hotel Management
Dear Rachel, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.
3 out of 5
by A verified traveller from manchester

Basement rooms damp

Posted 06-Mar-2018
They like to put Expedia clients in basement damp rooms horrible place to be. Cold and very damp.
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough , Hotel Management
Dear Guest, I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.