Horrible and room was freezing
We got to the hotel and it was freezing the draft that was coming through the windows was shocking, asked if there anything they could do like move to another room and they said “No, there’s nothing we can do, we don’t control the heating” and both nights we were freezing and had to go out to buy more layers. Horrible experience and wouldn’t stay there again
Comment from Hotel Management
02-Apr-2018 by Grand Hotel Scarborough, Hotel Management
I’d like to send my sincere apologies following your review you completed about your recent visit. We’re really sorry it wasn’t up to scratch but it’s great that you told us, as your feedback will help us get things spot on next time. We really hope we can show you how we usually do things on your next stay with us.