Ratings based on 982 Verified Reviews

2.9 out of 5
49% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveller from hornsea east yorkshire

Brilliant view of the bay

Posted 14-Nov-2017
Good position. Has been good in its day bit shabby now. Food basic not a lot of variety. Breakfast good.
4 out of 5
for Everyone
by A verified traveller

Great traditional hotel close to the beach.

Posted 06-Nov-2017
The hotel is nice, great helpfull staff and reasonably priced. Central to the town or the beach. The only let down is that it is need of a revamp, the carpets are worn and some of the floorboards underneath felt like were sagging. The bed was rock hard and the Jacuzzi bath only worked when there was now water in it? Other than that me and the wife really enjoyed our stay, you need just to realise how old the building is and while we were there it looked like carpets were being delivered. Overall it's is very dated but a great place to stay.
4 out of 5
for Everyone
by A verified traveller

Needs updating

Posted 30-Oct-2017
Friendly staff but hotel looking tired, needs major update
5 out of 5
for Couples
by A verified traveller from Braintree ,Essex

Victorian Splendour

Posted 26-Oct-2017
Pros: Victorian Architecture , at its finest ,
Cons: Was satisfied with hotel as it is ,
Location: Hotel has best position in Scarborough ,on the cliff edge , Next to beach, Town centre in next street ,What more could you want .
Me and my wife stayed three nights bed and breakfast October 20-17 ,Booked sea view room , Was given room on bottom level overlooking the sea on floor 0 was tucked away from the rest of hotel ,very quiet , lovely sea view ,could hear see at night in bed ,Room was comfortable ,large window nearly to floor ,Food was good as much as you can eat ,Room cleaned every day ,Hotel had victorian splendour , We enjoyed exploring Scarborough mostly on foot as we went by train , Will return .
1 out of 5
by A verified traveller from preston

Absolute pit!

Posted 24-Oct-2017
Shabby, dirty and tired! Such a shame for what I imagine once was a grand hotel! Rooms were dirty, toilet hanging off the wall, bed sheets dirty, foul smell and broken tv. Feel very sorry for the polite receptionist that I imagine spends her day dealing with disappointed guests. The website and hotel Informtion is completely inaccuate.
4 out of 5
for Everyone
by A verified traveller from stoke on Trent

Wedding anniversary stay

Posted 21-Oct-2017
Pros: We liked the two comfortable lounges and also enjoyed the evening entertainment.
Cons: They are just doing some redecorating but it did,t in any way cause us any problems.
Location: Excellent location right by the sea.Only a 10 minute was from the train station and only a few minutes walk from shops etc.
Been to hotel for 5 years for wedding anniversary and always have a nice time.Room comfortable and clean,bedding and towels very clean.Breakfast very nice.We had a lovely room with a sea view,
3 out of 5
for Couples
by A verified traveller from Leeds

Yes the hotel is dated but it is a fantastic hotel

Posted 20-Oct-2017
Pros: the building, the views and the location
Cons: really needs a lot of money spending on it to get it in to the 21st century.
Location: perfect location for the tramway, the harbor and the seafront
loved it such an iconic building. Very dated but really clean room and a great breakfast.
2 out of 5
by A verified traveller from leeds

Budget hotel

Posted 20-Oct-2017
Room was absolutely tiny and mattress so hard it was painful to sleep on it. The pictures on the website made the rooms look huge so quite misleading. Breakfast was warm instead of hot and very basic. I was very disappointed by the whole experience for £84 a night next time I shall book Premier Inn at least you know what you are getting for your money. Also no parking you have to pay for a car park.
2 out of 5
by A verified traveller from Hull

One night was enough.

Posted 19-Oct-2017
Pros: Nothing!
Cons: Needs bringing up to date
Location: Parking a nightmare. Nice beach though.
Really one night stepping back in time was enough for me. Smelly room and tiny TV. Dirty windows. Queues in the bar, for breakfast, for all meals in fact. Never again!
4 out of 5
for Everyone
by A verified traveller from Durham

Grand structure

Posted 13-Oct-2017
Pros: Location is excellent being very close to the seafront. The internal & external aesthetics reflect a grandiose bygone era which is worth experiencing.
Cons: Desperately needs some TLC. Generally hotel is neat & tidy but carpets/fittings/fixtures show extreme signs of wear & tear and need replacing asap.
Location: Positioned close to beach & is within easy walking distance of town centre & associated amenities
Where else can you stay in an impressive building at such competitive rates. There are both good & bad aspects to the Grand Hotel, one pleasing point was that contrary to other reviews I found the staff to be very friendly & accommodating. First room provided can only be described as disgusting with an overwhelming smell of urine which couldn't be hidden despite the copious amounts of disinfectant freely distributed, however I was immediately provided with an alternative room without fuss or problem. Rooms are not particularly large but sufficient for intended purpose having all necessary facilities, my only criticism would be that although clean & tidy the fixtures/fittings need updating. In conclusion I would recommend the Grand Hotel subject to expectations being reasonable (you get what you pay for).