Beautiful exterior but shabby inside
We've stayed in many hotels and have never felt quite as unwelcome as in this one. Firstly, the hotel looks beautiful from the outside; the exterior certainly deserves the name 'grand'. However, the interior is dated, shabby and quite uninviting. The staff were patronising and unapologetic when I had to pay twice for a parking permit because, despite admittedly being my fault, they hadn't explained that the permit should be carefully scratched because scratching the wrong date would invalidate it and be non-refundable. Anyone wishing to park outside this hotel, please be aware of this because it was a costly mistake.
I'd booked to stay here to work from my laptop while my husband was working nearby but unfortunately the WiFi is only accessible in public areas - much too noisy for working - and the basement room I was put in had absolutely no phone signal - a deal-breaker because I was expecting several important phone calls. One of the staff found a new room for me, fortunately a much nicer one this time with basic phone signal. The new room had a beautiful view of the sea and was generally comfortable apart from the constant banging from the window being blown against its ill-fitting frame.
Overall, our experience was mediocre: the interior was extremely dated and we didn't feel welcome but we did appreciate the staff moving us to a better room on account of there being no signal at all in the original room. Business travellers, this is probably not a hotel for you.