Looks great from the outside but shocking inside
Britannia management should carry out a number of incognito inspections, with the purpose to confirm what a run down, tacky establishment this is.
Starting with a 45 min queue at check in, the visible inadequacy of the squashed up front desk was perhaps an indicator of what was to come. Eventually when my turn came, I had requested a high floor room and the foreign girl on the desk alluded to going "up" 2 flights of stairs, but I later found (having wandered around under those directions), that I was in the depths, 2 floors below the restaurant.
One of the exacerbating reasons for the delay at check in was due to complaints about the condition of other guests rooms, I lost count of the level this drew. In addition, I was attending a reunion for which my fellow guests (16) had all booked our rooms individually. We all come from different backgrounds, yet all were gobsmacked by the inferior quality of a hotel that is back in time and in serious need of an upgrade.
In my room I had a rattly widow, a wardrobe that I was taller than, uncomfy bed, the shower head burst so you got some water, nowhere to hang the used towel, a tiny analogue TV which would appear to have been adapted for Digital, but a basic effort as only 5 channels came up. The door lock was flimsy and the door rattled in anyone came past the room, or by the wind through the sides of the flimsy window.
One of my friends ended up in a third room and another a room with a broken lock that could not be fixed.