Ratings based on 815 Verified Reviews

2.9 out of 5
50% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from Durham

Overall stay

Posted 23-Feb-2017
Clean warm room, beautiful building , reasonably priced, let down by the tacky arcades in foyer
2out of 5
by A verified traveller from Teesside

Didn't get room I paid for

Posted 20-Feb-2017
Booked room with sea view but was told I had booked an inside room with no Windows. How ridiculous Needless to say I won't be using that hotel again
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 19-Feb-2017
Close to city centre tram ride to beach only thing was room was on floor -3 no window an no signal for my fone had to go to reception floor to access. My fone x
4out of 5
Recommended
for Everyone
by A verified traveller from leeds

Good location too town and beach

Posted 13-Feb-2017
Pros: The rooms
Location: Close by too everything
Had a really good weekend with my girlfriend the staff was helpful and had entertainment on a night things too do for adults and kids
3out of 5
by A verified traveller

Dated hotel

Posted 10-Feb-2017
The hotel was dated and the bed was rock hard. We booked a sea view and when we got to the room it was a little room without a window. We had to trail back to reception and get amended. Staff were rude and not a great experience.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice clean hotel .rude bar staff

Posted 09-Feb-2017
Room very clean an comfortable. Bar staff the young ones i found to be a bit abrupt an rude. Especially to some of the older generation no patience with them. I observed. This on a few occasions. I do think this wants dealing with. I caught them mimicking the old customers. After they had served them. So overall hotel clean bit staff rude .
2out of 5
by A verified traveller from sheffield

Booked a sea view but it wasn't.

Posted 06-Feb-2017
Wouldn't go back. Need a good clean, I know it a old building but can they can still keep it clean and freshly decorated.
5out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

A grand old building gone slightly to seed

Posted 04-Feb-2017
This is one of those hotels that had its hay day in times gone by, It is a beautiful massive building with ornate fittings and a grand curving staircase. Now its a cheap 3 star hotel where you can play Bingo every night and I loved it. Don't expect room service or phones and fridges in the rooms, do explore the public rooms, its like going back in time. I paid £29,00 and it was worth every penny
1out of 5
by A verified traveller from york

Cheap but not cheerful hotel

Posted 23-Jan-2017
Check in was ridiculous, over a hour in a cue. Lots of guest cueing to complain. I imagine lad behind reception and duty manager we're fed up with dealing with the endless complaints, but as it was there job maybe need to learn to smile, room was not made up when we went in, used towels, dirty bed linen, left previous guests items of clothing. It was put right after complaining, overcharged by £200 , again put right after standing in a cue at reception!!
3out of 5
Recommended
for Everyone
by A verified traveller from lancashire

Affordable stay in very Grand Hotel

Posted 16-Jan-2017
Pros: The antiquity and decor of the building, 150 years old this year. The hotel is prominent from a distance.
Cons: Measures should be in place to stop guests discarding rubbish over the balcony onto grassed area at front of hotel.
Location: Location excellent with beach and shops nearby.
Lovely building and very grand as hotel name suggests, rooms are a little dated but comfortable. Dogs allowed which allows us to come on short breaks. We upgraded our rooms to sea view and were not disappointed. The rooms were spacious and views spectacular.