Ratings based on 720 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
51% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Leeds

Value for money cheap parking with hotel voucher

Posted 27-May-2016
Don't get room 521 as this was next to the lift and noisy generator which kept me awake. Other than that no problem with the room, very clean but old fashioned furniture. Would stay again if the price was right
1out of 5
by A verified traveller from bradford

Booked a room for over night charged me and no roo

Posted 23-May-2016
Git to hotel and no room available and I'd paid and had email of confirmation. I was told by staff there was no available rooms and they hadn't received booking strange seen as I had email and my money taken by them.. No apologies no trying to get me any type of room left with no where to stay so had to drive home. Can't comment on cleanliness and comfort as I didn't get chance to stay due to the mistake they made of overbooking
1out of 5
by A verified traveller from Edinburgh

Looks great from the outside but shocking inside

Posted 20-May-2016
Pros: Absolutely nothing on the inside. The breakfast was basic and clearly cooked for the masses, rather than prepared and presented for the guests.
Cons: Seriously- if it wasn't for the facade of the exterior, I would knock it down and come back with staff who don't show their heart on their sleeve.
Location: Locatio is great, sea front, shops, bars, restaurants- probably the prime location in town, on balance.
Britannia management should carry out a number of incognito inspections, with the purpose to confirm what a run down, tacky establishment this is. Starting with a 45 min queue at check in, the visible inadequacy of the squashed up front desk was perhaps an indicator of what was to come. Eventually when my turn came, I had requested a high floor room and the foreign girl on the desk alluded to going "up" 2 flights of stairs, but I later found (having wandered around under those directions), that I was in the depths, 2 floors below the restaurant. One of the exacerbating reasons for the delay at check in was due to complaints about the condition of other guests rooms, I lost count of the level this drew. In addition, I was attending a reunion for which my fellow guests (16) had all booked our rooms individually. We all come from different backgrounds, yet all were gobsmacked by the inferior quality of a hotel that is back in time and in serious need of an upgrade. In my room I had a rattly widow, a wardrobe that I was taller than, uncomfy bed, the shower head burst so you got some water, nowhere to hang the used towel, a tiny analogue TV which would appear to have been adapted for Digital, but a basic effort as only 5 channels came up. The door lock was flimsy and the door rattled in anyone came past the room, or by the wind through the sides of the flimsy window. One of my friends ended up in a third room and another a room with a broken lock that could not be fixed.
1out of 5
by A verified traveller

Posted 13-May-2016
Pros: Not a lot
Cons: Complete refurb.
Awful! Our room was down a rabbit warren, when I say room, it was a cupboard actually. We then had to pay £20 more for a room with a window.
3out of 5
by A verified traveller

grand hotel

Posted 08-May-2016
Lovely views and walks but room was awful with no windows and a loud extractor fan on all the time
2out of 5
by A verified traveller

No Windows and all you could smell was sewage

Posted 03-May-2016
Very shabby could do with a facelift needs it quite a lot doing to it
3out of 5
by A verified traveller from manchester

Not so grand.

Posted 18-Apr-2016
Pros: Was very central
Cons: Every thing.
Location: Very good close to centre.
Not so grand hotel room very small a double but more like a single with a double bed in it .a lack of keeping the hotel up to date a shame it was probable very grand at one time.
3out of 5
by A verified traveller

Posted 18-Apr-2016
The room wasnt at all what we expected it wasnt very clean hadnt been hoovered the towels were mucky there waa blood on the toilet roll holder and the bed was really uncomfy not a nice room at all,not like the others we have stayed in
4out of 5
by A verified traveller

Good hotel

Posted 18-Apr-2016
Good hotel was in basement so no window and raja tor on
3out of 5
by A verified traveller from northumberland

great location

Posted 12-Apr-2016
Pros: Location and old fashioned feel
Cons: Room with a view of the sea should be made available if possible.
Location: arcades and sea front shops are a couple of minutes away on the sea front
stayed for a two night break with wife. Hotel is dated as was expected. The staff are friendly enough and the entertainment was OK they try really hard to entertain you. Our room was on the sixth floor with no view to mention....ceiling was low and slanted and nearly ended up with concusion after banging my head. Room had a spa bath which was great so made up for the lousy view. Beer prices were ok but spirit prices were a rip off. Did not have any meals but they looked OK from what we saw other people having. Parking could be a problem as spaces are limited...i managed to get a space and for 3 pounds per day thought this was fairly reasonable. i have to add it is a shame so many shops were closed down in the back streets from the sea front as we used to love visiting these shops.