Ratings based on 852 Verified Reviews

2.9 out of 5
50% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Walsall

Very good value for money and staff were excellent

Posted 15-Apr-2017
Arrived to find that Expedia had not communicated our booking to the hotel. Manager upgraded us and gave complimental drinks. Comfortable spacoustic room and excellent location and value. Can't say if I would use Expedia again but we will definately use the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from derbyshire

Nice weekend away nice

Posted 10-Apr-2017
Pros: Close to town and beach nice friendly staff
Cons: Larger TV in room bigger bath towels
Location: Near beach and shops and friendly places to eat
Nice clean room with a seaview nice quiet at night to sleep good shower in our room
4out of 5
Recommended
for Everyone
by A verified traveller from Yorkshire

Good hotel

Posted 05-Apr-2017
The hotel needs a few things doing to it repainting in parts .We booked a sea view room and was put in a room with a window that was a least 8 feet off the ground .overall we enjoyed are stay. The food was excellent all good quality and the 3 course dinner was well worth 12.50 each We will be going again just hope we get the right room.
1out of 5
by A verified traveller

All thr potential, but very dirty.

Posted 02-Apr-2017
Pros: Location
Cons: Cleanliness
The room was dirty when we checked in. It had clearly not been cleaned since the previous occupant; crumbs and receipts in the floor and a very dirty toilet. The kettle was broken and sparked when we tried to use it. We returned it to reception and we're told a replacement would be left outside the room. A kettle was later, but no power cable. We took it back to reception and we're told they would bring another. 30 mins later I return to reception they do not have another kettle. One towel between two. The second day the room still hadn't been cleaned although I was assured they were cleaned and hoovered daily. We changed room to a vacant room, still dirty but the toilet was clean. Later in the week we met the cleaner who visited our room, who informed us she only had 5 minutes before she clocked off; the hoover and cleaning products remained firmly on the landing in the same location they had been there since we left the hotel in the morning. A used tissue and a soiled wine glass remained in the corridor for 3 days before they were removed, these were passed at least once by the duty manager on bringing the powerless kettle to our room. The reception staff worked tirelessly throughout the stay and are the only credit to the hotel. . The hotel has huge potential without much investment. Ignoring the dead pigeons hanging from the exterior netting, with a decent clean our stay would have been greatly improved.
4out of 5
Recommended
for Everyone
by A verified traveller from county durham

Very nice hotel with sea views

Posted 21-Mar-2017
Staff were very good and would help you with any questions you had, overall we had a very good experience.
1out of 5
by A verified traveller from s

terrible

Posted 20-Mar-2017
i was put in the basement and the window was practically on the ceiling. I would have had to climb on the table to see out of the window but the table wasn't sturdy enough for me to do that. The tv didn't work so they brought a spare one in and put it on a chair in the corner of the room. The only good thing I can say about this place is that the maintenance man was lovely
2out of 5
by A verified traveller from telford

Could do better

Posted 17-Mar-2017
Room 339, no shower, green marks in bath, toilet needed pumping, door lock & door frame in need of repair Room 17, big room split into 2, no light in ceiling, bed v close to radiator
5out of 5
Recommended
for Everyone
by A verified traveller from leeds

Great hotel

Posted 17-Mar-2017
Every thing was lovely apart from room with no windows
2out of 5
by A verified traveller from lincolnshire

fabulous building but needs money and tlc spending

Posted 17-Mar-2017
Checkin at this hotel is diabolical with massive queues stretching right through the foyer. Many people complaining about the long wait. Mainly due to the very small reception. After complaining to the duty manager about the cleanliness of my room and the fact that my initial requests were not met i was moved from a basement room to a room that met my requirements. (2007) to (408). Sea view and smoking. The hotel is desperate for money being spent on it to bring it back to its former glory. Its fabric looks tired and for such an iconic building it deserves to have some serious money spent on it.the rooms need upgrading. They are small and cramped. But saying that the bed was comfortable and bedding was clean. The critisism of the first room was that i had asked for a smoking and sea view. I was placed in the basement with no view and no smoking. The only smoking was outside in the street. This needs resolving especially in winter. Maybe a purpose built smoking lounge could be developed. Also the bathroom was not clean with previous guests hairs all over the bath and shower. After speaking to reception and the duty manager who were very polite and acommadating my room was changed for what i had requested in the first place. Although the tv which worked in the first room didnt in the second. Breakfast was self service and adequate. Though not much choice for vegeterian the full english was good. Small plates cups and glasses meant a lot of tooing and frowing. But adequate.
4out of 5
Recommended
for Everyone
by A verified traveller from Swindon

Beautiful old building

Posted 13-Mar-2017
Pros: The architecture
Cons: Needs a bit more TLC ,but in there defense the maintenance men are constantly busy
Location: Excellent location ,centrally situated
Staff were very friendly they take a lot of pride in the old girl ,which shows in there service