What a shame!
This hotel could be so much better. It is a wonderful building in a great location let down by extremely poor management. As you enter the foyer, you see a great architecturally magnificent space which someone has decided might be improved by some very tired, slightly sorry looking bunting. I had plenty of time to consider the bunting and its contribution to the foyer as check-in took over one and a half hours - long queues stretching around the foyer. This was not a one-off event, perhaps caused by a computer malfunction, as we stayed two nights and saw exactly the same queues on the second afternoon too. Don't attempt to check-in anytime between 2 and 6.
Once checked in, the room was mainly fine although the spa bath did not work and the TV was rather small for the size of room. But this is minor stuff. But come the evening, the queues appeared again, this time at the bar. The hotel has three bars but had decided to open only two of them, a standard bar and the cocktail bar. The cocktail bar was completely empty for the full hour we spent there while there was a long queue (about 20 minutes) to get a drink at the other bar. The cocktail barman stood completely idle for a full hour, watching people queuing for a drink.
This hotel could be great but only if its management is sored out..