Ratings based on 914 Verified Reviews

2.9 out of 5
49% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from lincolnshire

Lovely hotel. Close to sea. Public areas beautiful

Posted 21-Jul-2017
Pros: Definitely the public areas, the quiet room was beautiful
Cons: The terrace needs a good clean as this is a popular place to relax
Location: Great location close to the beach , town, and resteraunt. couldn't be better for us
Enjoyed our stay, room bathroom could have been cleaner. Window dreadfully dirty. spoilt the view. Everything else was fantastic. Thank you
1 out of 5
by A verified traveller

Basic room

Posted 18-Jul-2017
Pros: location
Cons: Probably give it a major refurbishment to bring it back into maybe even the 19 Century.
Basic room is in the basement without any window. The breakfast was poor with tea and coffee coming from a flask. You could pay more and go for a premier breakfast, but wasn't told at the time of booking. The corridor smelled of human waste,apparently its a ventilation problem. Well paste its sell by date as a first class hotel, wouldn't even give it 1 star, and would advise anybody thinking of booking there,to shop around and find some where else and save your well earned money.
1 out of 5
by A verified traveller

Terrible room in dungeon breakfast awful

Posted 17-Jul-2017
Pros: Nothing
Cons: Complete refurb
Location: Location would be nice if we had a window
Never again reception staff not informative ,not told we were in basement.
3 out of 5
Recommended
for Everyone
by A verified traveller from uk

Room with false window

Posted 16-Jul-2017
Very unhappy with room on arrival as was small n had a false window? We were told it was because we booked city rooms? It didnt explain when booking rooms with false windows. Complained and all 3 couples moved to rooms with windows. Then lifts were out of order 2 worked out of three then another broke then third making residents climb stairs some elderly for a day until fixed
3 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Nice Hotel close to the beach and very central.

Posted 16-Jul-2017
Pros: Very central, value for money, lovely close by walks
Cons: some rooms smell bit musty
Location: Near beach, shops and transport.
Stayed a few times, value for money very close to all of Scarborough's amenities.
5 out of 5
Recommended
for Everyone
by A verified traveller from G

Great

Posted 15-Jul-2017
5th time here for us, nice friendly staff, perfect location.
2 out of 5
by A verified traveller from brittania grand hotel scarborough

Appalling underground room no windows.

Posted 13-Jul-2017
The room was underground with no windows and no ventilation. Room very basic. Bed appallingly uncomfortable. Only 2 pillows. Bathroom like a shoebox. Very noisy when the toilet flushed. Also other rooms you could hear a pump or something running. Very echoey in corridor outside the room. Could hear other people in their rooms. Walls must be very thin. Receptionist on checkout didn't even acknowledge the deposit of our keys that alone eye contact. Pictures all very good advertising hotel but what you actually get is more like an underground bunker from the ear. Will definitely not be returning.
2 out of 5
by A verified traveller

Posted 11-Jul-2017
Balcony was appalling Nothing cleared away bird dirt everywhere Just filthy
3 out of 5
Recommended
for Everyone
by A verified traveller from rotherham

Dog friendly hotel

Posted 09-Jul-2017
Pros: Dog friendlness
Cons: Hotel check in as always long ques
Location: Excellant
Unfortunately when asked for aroma with a window that opened was ignored
2 out of 5
by A verified traveller from kent

Posted 07-Jul-2017
Pros: not a lot
Cons: a good clean and a refurbishment
Location: location is ok with plenty to do
very disappointed in the change from when we stayed the last time. Breakfast was left out too long everything was dry. Had to wait till next day to get the room we asked for with walk in shower .I wont be back.