Search Green Hotels in Newton Aycliffe

"Disappointed not to have a twin room that I specifically requested at time of booking as was travelling with my grown up son. Was told 100% full on arrival (nearly midnight) but that there was a sofa bed in room. Got in there and that wasn’t made up and didn’t look fit to take a 6ft man or be comfortable to sleep in with my bad back. Eventually got a call saying a twin could be cleaned & made available- why that wasn’t the case in the first place I don’t know. The carpet near the bathroom was damp underfoot-think the ill fitting shower door allowed water from a previous occupant to leak out."

"Rooms were dirty! Stains all over the carpet. Dead flies all over the windowsill. Locks broken on the windows so couldn’t be opened or closed, just constantly ajar and in a windy area so just a constant whistle. When ordering food starters and mains came together, and the waitress then said you need to tell them when ordering that you wants starters first….. I mean isn’t that the point?!"