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From the start to finish this hotel always amazing service. I really have never been treated better anywhere . When I am in Mumbai I always stay here as much as I can .
We were initially assigned a room that was close to noisy construction work. After complaining, we got moved to a higher floor, which was really nice and quiet. It would have been if the staff would have done that without us complaining.
I have stayed in India before and Mumbai once before. I was travelling alone for the first two days of my stay. I arrived at 11.30pm and I was made to feel very welcome and comfortable by the hotel staff. My room was absolutely lovely and spacious. The bed and the bed linen were very fine and I slept ...
Great room for me on 3rd floor. Quiet. Overlooking the pool, air-con, comfortable queen bed, hot water, great shower. Food was superb (breakfast & evening).
At one time the Leela was the only really fine hotel near the Mumbai airport. Although it is still a comfortable experience, it is no longer the only, nor the best in that area. Given this situation, I was surprised to find that the elderly male concierge was unpleasantly gruff and officious with ...
Remote was missing from room. After a phone call to the front desk, remote was delivered but then TV was not working which was also fixed after a call. Toilet was not flushing well.
Excellent hotel. I really enjoyed my stay there, everything is smooth. Airport pickup as expected, check in is smooth, even at 2 am, staff was very nice and professional, room was in prestine condition. If not foe a small glitch, it would be perfect. My room key did not work, and I was surprised ...
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