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"This stay felt like a three‑star experience at best when compared to hotels in North America or Southeast Asia. The floors looked like they had not been cleaned in weeks, and the room had an unpleasant smell. There was only one coffee cup in the coffee bar area, no spoons, and we were expected to use a chopstick as a stir stick. Breakfast involved a long wait, and while there were a fair number of options, the quality was mediocre. The entire property looked tired and neglected, and both staff and management seemed disengaged. The situation was summed up by their welcome letter, which had been printed upside down on official letterhead. If this is the standard for a Taj property, then they have lost us as customers permanently. "

"The rooms were perfect. The communal areas were a bit dated and in need of some tlc"

"Good"

"Ideal for shopping - Jio World Center within walking distance. Santacruz and Kala Ghoda shopping both within half hour drive. Excellent breakfast options."

"Great location, outstanding service, delicious food and very comfortable accommodations. Would highly recommend."

"If I could give the Trident BKC more than 5 stars, I would. It's always such a pleasure to arrive there. I usually breath a big sigh of relief after many, many hotel rooms and check-ins all over South Asia. The staff are second to none."

"Everything was excellent"

"Love staying at this hotel although I only had 1 night this time around my stay was fabulous. I had an early morning flight and arrived in Mumbai at 10am the hotel were amazing and accommodated to have my rooms ready for when we arrived around at 10:45am. Food at the hotel was amazing as usual and we also managed to enjoy the sun set with a few drinks before dinner at the Italian restaurant at the hotel. The staff couldn't do enough to ensure our stay was anything but amazing. Highly recommend this hotel for anyone who wants to stay on Marine Drive."

"Amazing stay!!"