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"Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room. "

"The place is just walking distance to the harbour, restaurants and shops. Breakfast are good. Comfy bed. The only worst thing is it smells so bad everytime we open the door going in, it’s only that part immediately open the door from outside. I don’t know where it is coming from bcoz it don’t smell in the toilet, not inside the room. Only upon opening the room, maybe from the vent. I didn’t bother to inform the staff in reception as smell fades away. I should have really. We stayed in room 208. Kindly inform the hotel so they can check please. "

"Great staff, good service, great modern room. Comfortable bed, welcome drinks, reasonable food prices and good portions. Nice relaxed vibe in the bar & dining area."

"The hotel was on the sea front, rooms were spacious and the bathroom had a walk in shower. Breakfast was good and the evening meal was very tasty. The price was reasonable and I’d recommend this hotel"

"I was a late arrival as it was a last minute trip for work. Check in was swift and polite and when I explained I was covering last minute for a colleague he gave me a voucher for a free breakfast Made me feel special and I really appreciated the service and gesture"

"The hotel has amazing facilities, especially the indoor pool, and is in a great location for visiting Torquay."

"Very pleased with the hotel, helpful staff, room was great everything you would need was supplied. Very thoughtful of guests."

"Arrived and greeted by the most incredibly kind staff. They really couldnt have given us any more to make us feel welcome. Want to give a huge thanks to Robin on reception. My husband has a neck injury and the staff even offered to get pain medications from the local Pharmacist for us. The food in 1881 resturant within the grand hotel was delicious and served by Felix. What a kind gentleman he was also. Even making my young boy happy by giving him free mocktails! Both inside and outsoor pools area great addition to our stay, the breakfast is tasty and always left each morning with full bellies. We will definitely be coming back. We were so sad to leave today. Thank you all for a wonderful stay "

"We had a very comfortable stay at the hotel and were impressed with the facilities and friendly staff. We returned for the 2nd time having also enjoyed our first stay. Love the views of Torbay and the internal architecture and furnishings of the hotel. It was a shame that the outdoor pool was closed but enjoyed the indoor pool / spa facilities."