Search Washbourne Cottages

"Needs a refit"

"Great location and good hotel/facilities, albeit a little dated this hotel makes for a great stay with parking facilities (additional charge). Breakfast was great with a lovely view onto the sea - would stay again."

"I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel."

"The rooms need refurbishmant but very clean and quality bathroom with good shower. Comfottable bed and lovely staff. Very good value for the money. No breakfast or dining faciliity but the hotel is close to the town centre and a few minutes walk to cafes and restaurants. Great parking."

"A relativly New hotel on the seafront. About a mile walk to the harbour, with a bus stop outside. The staff were excellent, rooms were clean and well appointed and breakfast was excellent. "

"Amazing location, dog friendly hotel with friendly staff and a great breakfast. Views are amazing and the boat taxi is good fun! Parking available at no extra cost."

"Room decor very dated. Bed was comfortable only good thing to comment on sorry "

"A very nice stay, room and bed comfortable and spacious, nice shower. Bar well stocked, food in breakfast plentiful and well cooked. Staff efficient and friendly. Good sized car park. "

"The hotel was ok for the price i paid"