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Reviews of The King's Head Inn - The Inn Collection Group

3 out of 5
The King's Head Inn - The Inn Collection Group
The Green, Newton Under Roseberry, Middlesbrough, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 132 reviews" "
Rating 8 - Good. 27 out of 132 reviews" "
Rating 6 - Okay. 10 out of 132 reviews" "
Rating 4 - Poor. 4 out of 132 reviews" "
Rating 2 - Terrible. 1 out of 132 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Lovely restaurant
Stayed 1 night in Mar 2024

8/10 Good

Saleem

Stayed 1 night in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Rex

Business traveller, Travelled with partner
Liked: Cleanliness
No WiFi or o2 signal , with the exception of one member of staff everyone was just doing their job no more no less ,rats around the accommodation, outside when i saw them .
Stayed 1 night in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

L G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in every way
Accommodation was lovely, very comfy bed. Tasty food, very friendly service. Would definitely recommend.
Stayed 1 night in Dec 2023
Response from Guest Experience on 8 Feb 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcome from the staff,nice comfortable room and bed,excellent food would stay again.
Stayed 1 night in Dec 2023
Response from Guest Experience on 8 Feb 2024
We can’t wait to welcome you back. Thank you for your feedback.

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the room was spacious and clean with tea, coffee and biscuits.
Stayed 1 night in Dec 2023
Response from Guest Experience on 8 Feb 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience on 6 Dec 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Tris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think that overall my stay was excellent value. I wish the mattress wasn't quite so firm and that the pillows were more like my own (latex) but this is impossible to cater for. Food also excellent.
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

6/10 Okay

Tracey

Business traveller
Liked: Cleanliness
Great if you want to get away from t'internet
Lovely country location and busy pub with good range of food including game. Chain rather than individually run. Minimal or no wifi, especially in the bedrooms. Good breakfast. Bedroom in the conservatory very cold which meant the bed felt damp so avoid if possible. Plenty of hot water in the morning though.
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem..
Really nice and welcoming. I have business in this location and will book again. Food good value and equally nice excellent breakfast. Nothing to dislike.
Stayed 1 night in Oct 2023
Response from Guest Experience on 31 Oct 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Harry

Travelled with family
Liked: Cleanliness, amenities
With limited mobility we were in upstairs room with long access corridor. bathroom mirror and wash basin were too high for 5ft 2in person and wardrobe space was inadequate
Stayed 1 night in Oct 2023
Response from Guest Experience on 31 Oct 2023
Guest satisfaction is a top priority of ours, and any feedback is greatly received. It assists us in highlighting any areas we may have fallen short in and helps enhance our guest experience. I would like to take this opportunity to assure you, your comments have been brought to the attention of our General and compliance Manager. Your points will be discussed and reviewed in depth and any necessary updates will be implemented. Please note, our team are always on hand to assist if there is anything you may require.

8/10 Good

Chris

Travelled with family
Liked: Amenities
A very pleasant overnight stay
Stayed 1 night in Oct 2023
Response from Guest Experience on 9 Oct 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable hotel with good staff
One night stay which was fairly expensive for a small room. The toilet was difficult to flush and the sink plug did not fit. Staff was good and breakfast had a wide choice made to order; dinner also had a variety of interesting choices. The entrance to the car park was very narrow and on a busy road. Hotel had charm and was historic though, its situation was excellent.
Stayed 1 night in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
A lovely place in a quiet location
Stayed 1 night in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Alison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The inn and accommodation block are well planned out and very well maintained to a modern standard. The evening and breakfast menu offer a local twist to familiar dishes. Roseberry Topping Hill just behind the pub must be conquered. The route is a challenge but the view is amazing.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and friendly place to stay, scenic backdrop to the three key elements that count, Good food, Good Service and Good accommodation.
Stayed 1 night in May 2023
Response from Guest Experience on 17 May 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, property conditions & facilities
Its an amazing property and the room available for families was large. Staff is warm and friendly and food great
Response from Guest Experience on 24 Mar 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Guest Experience on 23 Feb 2023
Thank you for your rating. See you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy room. Excellent breakfast. Would stay again.
Stayed 1 night in Jan 2023
Response from Guest Experience on 8 Feb 2023
Thank you for your review. I know the team would be thrilled to welcome you back.

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Recent stay
Friendly staff but bedroom very dated and food was bland
Stayed 1 night in Jan 2023
Response from Guest Experience on 20 Jan 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
What a great stay at the Kings Head. The room was lovely with a four poster bed, very clean and comfortable. It is dog friendly, and Lottie our Dandie Dinmont was very well looked after by the amazing staff in the bar, she was even treated to her own breakfast! Would highly recommend.
Stayed 1 night in Jan 2023
Response from Guest Experience on 12 Jan 2023
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Antony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smashing staff superb location good food dog and family friendly Ideal for Yorkshire coast and moors
Stayed 3 nights in Dec 2022
Response from Guest Experience on 19 Dec 2022
Thank you for your feedback. We hope to welcome you back soon.

6/10 Okay

Bill

Travelled with family
Liked: Cleanliness
It's very convenient for exploration of Roseberry Topping, though the staff were unsure of the time it would take to climb it
Stayed 1 night in Oct 2022
Response from Guest Experience on 8 Nov 2022
Thank you for your feedback. We have had some staff covering and are new to the area.

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Very nice clean comfortable room Very nice polite helpful staff Good food I highly recommend you won’t be disappointed it is in my list of personal favourites to stay now
Stayed 2 nights in Oct 2022
Response from Guest Experience on 20 Oct 2022
Wow, thank you so much. We hope to welcome you back soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views
Room was lovely.but wi fo was useless in room was ok in main bar area. Entrance door to accommodation was noisy.
Stayed 2 nights in Oct 2022
Response from Guest Experience on 10 Oct 2022
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The King's Head Inn.

10/10 Excellent

Ian

Stayed 1 night in Oct 2022
Response from Guest Experience on 5 Oct 2022
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Gary

Stayed 1 night in Sep 2022

6/10 Okay

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Wi-Fi
I was travelling for business therefore had planned to work in the evening. Unfortunately absolutely no wi fi signal so not possible to do any work This was a real shame as food was lovely Room was clean but bed (room 1) pushed up to the window / wall so only accessible from one side
Stayed 1 night in Sep 2022
Response from Guest Experience on 16 Sept 2022
Thank you for feedback. We apologise for the inconvenience. It seems, we can't have the beautiful surroundings and achieve the desired signal strength 100 percent of the time. Rest assured, we are doing everything within our power to improve this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family
Great stay. The room was more spacious than anticipated.
Stayed 2 nights in Aug 2022
Response from Guest Experience on 24 Aug 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Lovely property in great location. However, wifi access to internet completely unusable due to lack of bandwidth, which combined with virtually no 3G or 4G coverage in the area means you are in information black hole!
Stayed 2 nights in Aug 2022
Response from Guest Experience on 19 Aug 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Absolutely fantastic service the whole of our stay. Polite helpful staff. Food delicious freshly cooked. Excellent choice for breakfast which was cooked to order.
Stayed 2 nights in Aug 2022
Response from Guest Experience on 19 Aug 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Ade

Stayed 1 night in Jul 2022
Response from Guest Experience on 19 Aug 2022
Thank you for your rating. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s in a great spot for walking locally and Roseberry topping is very close by. Room was fine, food was excellent .Plenty of places to park car. The only downside for us (which may not be a downside for others) was the Wi-Fi was poor in that I connected once and then it was slow and only on for a very short time before disconnecting). My phones network was poor here so I couldn’t use my phone for the internet either. All in all we enjoyed ourselves.
Stayed 1 night in Jul 2022
Response from Guest Experience on 8 Jul 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Good

JANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The deluxe double in the conservatory would benefit from AC.
Stayed 3 nights in Jun 2022
Response from Guest Experience on 20 Jun 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Guest Experience on 15 Jun 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Jun 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Karen

Stayed 1 night in Jun 2022
Response from Guest Experience on 8 Jun 2022
Thank you for your rating . We hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

ian, Bodham

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had the last room and it was really a single!
Stayed 1 night in May 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Okay

michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022
Response from Guest Experience on 22 May 2022
Thank you for your rating. We hope to see you again and provide you with our guest experience we are known for.

8/10 Good

Susanne

Stayed 1 night in May 2022
Response from Guest Experience on 16 May 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2022
Response from Guest Experience on 5 May 2022
Thank you for your rating. We hope to see you again soon. :)

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very happy with the room.also the staff was friendly.the food was also very nice to
Stayed 2 nights in Apr 2022
Response from Guest Experience on 5 May 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 Okay

Kay

Stayed 1 night in Apr 2022
Response from Guest Experience on 14 Apr 2022
Thank you for your rating.

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of a place!
Service from the team was fantastic and the food was great. Special mention to the manager Oscar who went out of his way to make sure he had everything we needed. Great place, great views…..will definitely go back.
Stayed 2 nights in Apr 2022
Response from Guest Experience on 11 Apr 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review. I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary break
Loved it. Comfy homley. Staff couldnt do enough for you. Will definately go back. Breakfast was amazing and eveningeals were worth every penny
Stayed 2 nights in Mar 2022
Response from Guest Experience on 30 Mar 2022
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

David

Cody and friendly
Brill but couldn’t see bar tariff and no breakdown of bar bill !
Stayed 2 nights in Mar 2022
Response from Guest Experience on 11 Mar 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed
I turned up at 23:00 to check in hotel was closed and no one as we’re the phone so I had to book another hotel.
Stayed 1 night in Feb 2022
Response from King's Head on 21 Feb 2022
Our pub closes and check in stops at 23:00 every night, including the night in question - upon checking CCTV you arrived to check in at 23:10.

8/10 Good

Pip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Trip was both business and pleasure. Only one night stay. Location was ideal for us which was the reason we chose this hotel. Rooms are beside restaurant and bar so we needed to run through the rain to get dinner and breakfast the next morning. Not ideal. Breakfast was good evening meal a little pricey but good. Staff friendly and helpful.
Stayed 1 night in Feb 2022
Response from Guest Experience on 20 Feb 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.