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"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Clean and spacious room. Great location "

"Friendly and welcoming staff. Excellent dinner and breakfast. Building with character in central Frome. "

"A nice modern hotel in the centre of Bath. Close to the train station and to many shops and restaurants. A short walk to the Abbey, the pump room and the Baths. We were very impressed by the barman, Thomas, who was friendly and efficient and made us feel very welcome. We stayed for just over two weeks and could recommend this hotel."

"Love staff amazing to be around really close to everything you need"

"The property is in a desirable location. While some areas are slightly dated, the staff more than compensate for this with their knowledge and helpfulness. We would be happy to stay again."

"All good"

"Everything about this hotel was spot on"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "