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"The photos of this property are completely misleading, as in reality it is very very different! The room was small, nowhere to put anything, the en-suite was tatty with broken shelf over sink, dirty mirror and a shower that was pretty poor! The room was cold & uninviting! Other parts of the property were full of clutter & just looked uncared for and needs a complete overhaul. I can’t believe we paid good money to stay here!! "

"Fantastic staff, friendly, professional, great room, lovely breakfast, so dog friendly too. Will be back."

"Everything about this place is FANTASTIC - the location, the staff, the rooms, etc. I wish that all the places I've stayed in as I've traveled around England were as nice as this place! Definitely worth a stay if you're going to Gloucester."

"Breakfast was great & so we're staff. Accommodation was a bit tired. Carpets ruffled & paving & steps were loose"

"Amazing helpful staff Lovely food brilliant chef/chefs Bar staff reception breakfast team I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got recommend room 21 the hotel is brilliant Booked again to go in August lovely country walks "

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"The Staff were helpful, friendly, and professional. I loved the central location in the town. The dining was of an excellent standard. I am sure I will visit again in a few months."

"Average hotel. "

"Lovely old hotel with lots of character. Great beer garden. Lovely breakfast and very helpful staff"

"Great stay in a lovely hotel. The owner was charming, friendly and fun and gave an excellent display of first class customer service. The food in the restaurant was excellent. We left too early for breakfast so they made up packed breakfasts for us too. Some of the alcoholic drinks in the mini bar are free too! Bed was comfortable and the facilities were clean, tidy, modern and well kept. Parking right outside too."

"Booked last minute, great place to stay!"

"Great location - good , helpful and friendly staff "