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"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Lovely place . Clean , spacious..right in the centre of everything . Great staff very helpful ."

"A lovely room and such helpful staff when checking in. The bar area seemed very popular and busy! I will definitely return to see it for myself :) "

"Friendly staff, comfortable stay, excellent breakfast, clean & tidy, very impressed with a modern hotel. "

"Brilliant "

"Plug in sink jammed, couldn’t have a wash. So hot, no air conditioning. Shower was great. Breakfast was excellent, plenty of choice. Next door was very noisy."

"Overall a good stay. "

"Staff were friendly throughout. Hotel was clean, well decorated and comfortable. The spa was fabulous and a welcome addition after a day of walking in Winchester. This is likely more of a personal request but since they have communal changing areas, bigger towels for those guests that just can't quite fit normal towels would be an appreciated addition - it's the little things! "

"We needed to book a last minute stsy in Winchester and this came up as a low cost option. "